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January 2024 by Angel Medellin
Took vehicle in to get a flat tire repair, they mentioned it wouldn't probably be ready till next day due to current workload. I was surprised to hear back that same day and I was able to pick up my vehicle same day. Great service
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January 2024 by Earl Reis
Best prices in town for automotive repair and tires sales
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January 2024 by Russell Staufenberger
My wife wrote this review - Firestone/Tucson, Broadway Store # 029629. The first service writer (John?) did not tell me they were short staffed until I asked 35 minutes after my 10 AM appt why my car was still sitting outside. He said it could be as much as 10 to 40 minutes more before they got to me. When I asked if I could take my car across the parking lot to Walmart to get a protein drink (i.e. medical condition/delayed appt) he said - if someone else came while I was gone I would LOSE my place in line (For an appt!). I thought this was absurd and showed it with my attitude, he didn't budge. So I had to stay. Luckily the forty minutes turned into 10. At that time I apologize for being short with him, he was about to try to justify his position, when I just put put my hand up and he stopped talking. Now I don't know how long an AC check up is supposed to take but they had my car back there for a full hour. The only reason the score is 2 and not 1 is because a different service writer checked me out. I'm going back to Speedway Store
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January 2024 by Cash Smith
Firestone people replaced all the hoses for the water system. The nipple was not cracked before the work and after the work was completed, the top hose came off the radiator nipple when I opened the hood to check hoses when the gauge showed extreme heat. Hot radiator water hit me in the chest, neck, and lower face. When I was able to look at nipple, I saw that the nipple was damaged beyond repair. Firestone then replaced the radiator and charged me 1100 bucks.
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January 2024 by C-THRU WINDOW CLEANING
Fred and his whole crew at the El Con Mall Firestone in Tucson, Arizona is amazing. What made the experience was how clean the floors and windows were. I noticed that the whole place was clean and it looked like the floors were just shined and the windows were just washed. Plus, did I mention Fred is amazing? If you want peace of mind with regard to the rubber that sits between you, your car and the hot Arizona asphalt, go see Fred. This is one of the biggest stores in Tucson if not the biggest and they handle hundreds of customers including my company fleet vehicles tires and maintenance. Definitely 5 star. In fact, they go so far to ensure my level of customer satisfaction, I find it hard to believe some of the lower reviews I have read here on this platform, I sincerely hope if you are reading this review, consider the magnitude of what is involved in maintaining a vehicle these days amid the nuances of vehicle makes and models and what modern day automotive technicians are expected to know.
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January 2024 by Dennis Miller
First and foremost they saved me money!! And the service was excellent.
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January 2024 by Deanna Wilson
I didn't have a appointment, Firestone was able to get me in the same day. Firestone fixed the charging system on my car. Needed a new alternator.
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December 2023 by kelsey latham
After driving across country I was very nervous about my car but they made me feel so much better! Thank you so much, you are absolutely amazing!
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December 2023 by Kandy Knipe
The staff is knowledgeable, friendly and explained everything about my car's needs.
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December 2023 by Mayra Garcia
All personnel was kind, welcoming, and respectful of my time. Great and happy experience!
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September 2023 by Terry Williams
My older vehicle has needed a number of services over the last 3 years and my best service has always been at the Firestone in the El Con mall location. Stan and René have consistently been responsive, professional, patient, and informative. The mechanics have met the needs of my foreign model sports car and the pricing has been surprisingly affordable. I’d recommend this location to anyone.Services: Electrical repair
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September 2023 by Griselda Ochoa
Just want to say thank you to this location for going above and beyond. I live in Sahuarita and had to drive down to Tucson for a tire repair since my closest location wouldn’t be able to get me in til in a few for a tire check .I arrived at this location and right away they looked at my tire and told me I needed a new tire as they look in their system they tell the that the only location that has it it’s the one in green valley. I told them I’m from Sahuarita had to drive all the way down there for a tire to be checked and I told them that, that location advised me that they wouldn’t be able to see me til a week from now.He offered to get the tire from green valley and get it installed for me a in a couple hours. It took less than 30 min to install the tire. I’ll take the drive anytime I need my tires checked. Thank youService: Tires
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September 2023 by Trinity Maestas
I wanna put a -1 star for this Elcon location. I called this morning to set an appointment to get my tire repaired or replaced due to a nail puncture. The old man I spoke to was pretty rude sounded like he didn’t want to work today kept saying I didn’t have an account yet I went to that exact location to get my 4 brand new tires but insisted that I didn’t have an account or anything so I thought he woke up on the wrong side of the bed non of my business i just brushed it off said have a good day and called another location. They had no problem pulling up my account saying that “The Elcon location should have you in the system cause that’s where you got your 4 tires however you can still go to any location.” so i went to the firestone on 1st and grant and when I got to the Firestone on 1st and grant. They had told me that they couldn’t repair the tire. They “have to change it due to where the nail is located as it is a safety hazard for the person driving the vehicle.” The only thing is they didn’t have the tire size I needed so I go to the elcon location. I called the Elcon location on the way there to give them a heads up. The old man still insisted I didn’t have an account but when I mentioned that another location didn’t have any problems pulling up my account and the old man sighed and said it was going to be a 30 minute wait i said that was fine. When I arrived the front desk workers including the old man were very rude, asked what they can do for me, yet continuously interrupted me every time I tried to explain the tire situation. Then the lady says it’s a 2hour wait I said that’s perfectly fine. They ended up not replacing my tire and didn’t repair it either they just took out the nail/screw that went into the tire. I really don’t mind paying for a brand new tire they just don’t care about the costumers well being thats driving the vehicle. I let them know I wasn’t comfortable diving across town everyday with a baby in the car if the tire isn’t repaired or replaced and told them I have no problem paying for a new tire. They still said they’re not going to do that. Even though I have no problems paying for a new tire they still won’t put the new tire on. Very lazy and inconsiderate of the costumers well being. I’d just go to other locations of Firestone that will take care of you fellow customers. That actually care about your well being as well as your future passengers. Thank you for listening to my Ted talk I hope you find this useful cause I’m now on my way to get my tire replaced by a different Firestone that actually cares and has the tire I need.
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September 2023 by Glen Vollkommer
I don't trust them. Brought the car in to plug a tire, but they tied to upsell us on 4 new tires and never attempted to fix the tire. They also lost the valve cap and over inflated the tire to 50 PSI.
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June 2023 by Justin D
They could not do a alignment on my 2023 Ford bronco because of collision avoidance cameras. So don’t bring here if you have a newer car, they don’t have the right equipment.Otherwise I recommend them based on my experience with the tech there.
