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January 2024 by Seraj Hasan Alhaji
They over charge, very slow with their work ( they told me my car will be ready on Monday but they did not finish it unit Thursday) they replaced parts that are good and charge you for it. They don’t communicate well. Overall, I will never work with them again.
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January 2024 by Bill Phillips
Good value on the service, great customer service and very fast. It was an excellent experience.
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January 2024 by Dove Mountain Cleaning
Friendly staff. Called came in was out in an hour. New tire . Need tire under 164 balanced road installed. Gabriel and John are awesome!!!
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January 2024 by Em Casalena
I brought my car in on 12/26 to fix a flat, was told the a large piece of metal that I ran over damaged the tire and it needed to be replaced completely. $200 later, I drove my car the rest of the day and noticed that it was very wobbly when driving.I brought it back on 12/27, they said the weights were off, apologized for inconvenience, said they fixed it, and gave me my car back. It was still wobbly when I drove it home.And what's very suspicious is that I noticed that the individual who drove my car into Firestone's garage had unplugged my dashcam! Did they even work on it at all and are trying to hide the fact that they didn't do anything?? Super shady.I was scared to bring it back a third time, so I brought it to the north side location where they properly balanced it very quickly even though they were short staffed.
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January 2024 by J.A.
Gabrielle and Guillermo were super helpful
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January 2024 by Fabian Martinez
Life time alignment. Really worth it.
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January 2024 by Bevan Adcock
Very easy to schedule an appointment on the app/online, was able to pick only the services i needed, was able to address specific areas of concern on car to be inspected, they wernt over booked, explained all the work i needed done in a way i understood it all, fast, in and out service while still giving my car inspection the attention to details i needed. Very couteous, and knowledgeable staff
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January 2024 by Abraham recon
Pretty disappointed with this location. Got my oil change and tire rotation for the first time on my 2023 Kia Sportage that’s not at the Kia dealership. Technician managed to not properly install my skid plate that covers the oil drainage. As I was travelling on the interstate the cover came off and got chewed up on the road. Only 1 fastener stayed on. Pretty disappointed and would not recommend to anyone. Had high expectations as I’ve never thought this is something that could happen or something I would have to deal with.
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November 2023 by Ray Brown
$1058 to replace battery and rebuilt alternator. 3-yr warranty on battery, 2-yr on the alternator. At least they were nice to deal with. Avoid this place if you can. I couldn't.
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November 2023 by AK Biking
Took my truck in for a tire rotation and balance. Took 3 hours of waiting to get it done. The work was fine but the amount of time it took was ridiculous.
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September 2023 by Ibrahim
Not too bad of an experience. Fair customer service. Got charged $126->$100”after discount” for full synthetic oil. I thought it would be much cheaper from what i searched online on firestone website. I wanted someone to just take a look at the coolant leak. I didn’t know if it was normal. Was denied for that, and it wasn’t mentioned in the report either. Was told that I need to pay $50 for pressure inspection to recognise the problem even though i just wanted someone to give me any feedback because the leak is right there on the tube. Not too friendly I would say. Wasn’t too busy of a time either. Got it done in 45minutes as mentioned. Fair treatment but overall wouldn’t recommend.
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September 2023 by Ibrahim Z.
Not too bad of an experience. Fair customer service. Got charged $126 to $100"after discount" for full synthetic oil. I thought it would be much cheaper from what i searched online on firestone website. I wanted someone to just take a look at the coolant leak. I didn't know if it was normal. Was denied for that, and it wasn't mentioned in the report either. Was told that I need to pay $50 for pressure inspection to recognise the problem even though i just wanted someone to give me any feedback because the leak is right there on the tube. Not too friendly I would say. Wasn't too busy of a time either. Got it done in 45minutes as mentioned. Fair treatment but overall wouldn't recommend.
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September 2023 by Maria Diaz
Guy looked very mad probably because I was watching what they were doing to my car. He just handed me the key and paper when they were done and said here ..... Very unprofessional and on my opinion rude ... will not be returning
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July 2023 by J Avila
Costumer service Kevin did an exelent job on giving me the options I needed to get the right tire!!Service: Tires
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July 2023 by ben gastelum
I came in for an oil change and then also had to get a new battery. Finished the job in 45 minutes and I even got a 15% discount since it’s the beginning of the month. Definitely will be coming backServices: Battery
