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January 2024 by Tony Guerrero
These folks helped out my youngest daughter with a tire issue and she said they were helpful and polite. So, I bring my tire business here.
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January 2024 by Terry T.
Hi, I have been going to this particular store for a few years. Jason is the manager I believe. He has always treated me promptly, professionally, kindly and efficiently. I get next day service and they always have my car ready on time or earlier. I have always enjoyed dealing with Jason as he never sells me anything that I don't need and always informs me of his recommendations. Jason is never pushy but very helpful. Yesterday I was at the shop as my check engine light came on. Even though there were a number of issues, Jason was able to take care of it all in record time so it was ready when I got off work. Thank you
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January 2024 by Nick Cormier
Because this location has always been kind to me and steered me right. Pun intended.
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January 2024 by Charles Pierce
I was stranded at my gym and went over to ask for assistance with my vehicle. They came over and fixed the issue Triple A caused quickly and professionally. Thank you!
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January 2024 by Linda McMahon
In have a fleet vehicle and the guys there always make sure the proper maintenance is done. They are friendly and on time.
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January 2024 by Sergio Gonzales
I brought my car in with a flat tire due to road damage on a friday afternoon, i received a call that night updating me on the tire status and left my car with the store overnight so they could transfer a tire from another store. The following day I didn't receive any calls until I initiated call in the early afternoon. They stated my tire would show up an hour before closing time. I never received a call that day. On the 3rd day i didn't receive a call. I initiated a call in the late morning and they told me my car had been ready for a while. Poor communication. The service rep deflected any responsibility or accountability for the poor communication, ex "I'm just a middle man", "I don't know when it finished but its done now." When I picked it up, i did not receive an apology for the poor communication or the delay in notifying me that it was ready before I had to call the store.
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December 2023 by Robert G.
First contact at the counter was with Don who was rude, arrogant, dismissive and passive/aggressive with both me and the three customers who followed me. He should be fired immediately. Repair to tire was made promptly to remove a nail/bolt in my tire tread. They checked off that all four tires were at recommended pressure and they checked the washer fluid was filled among other things. I drove off the lot and all four tires were under pressure and at different pressures and the low washer fluid warning was on. I had to go fill my tires. Next morning repaired tire was deflated to 24 (from 35). I filled it again. That evening pressure was down to 22. Filled it. Next morning back to 24. Called the store and they denied ever working on it. Even though I had the receipt. Called the 800 number and they said the area manager would call me. He never did. I only had his email not a phone number. They wouldn't give me one. Every morning and every evening I had to refill with air. Two more days went by and I called the 800 number again and they said the regional manager would call. By day 4 I woke up to air pressure of 6 PSI filled it again. After work back down to 4 PSI. After SIX DAYS and not hearing from anyone I returned this rental to Avis and it became their problem. DO NOT VISIT THIS STORE! The safety of your family should not be in the hands of these INCOMPETENT CLOWNS! They never fixed the issue and then they lied about the work they didn't do. What could be worse? I can't think of anything worse. I won't ever go back there. Not their fault but I almost got stabbed by a drug addict trying to get air at 11PM. Ironically I went there when I noticed the nail (with normal air pressure) to avoid losing air pressure and having a problem or safety issue. Again avoid this store!
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December 2023 by Alyssa
I was quoted $250 for an oil change for my VW Jetta. Mine always costs around $60 since I need extra for my car & need a different filter. I asked a few times if the $250 was correct and they were serious. Laughable but sad for people who get taken advantage of and overcharged. For that, I wouldn’t recommend.
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December 2023 by Bernadette Welding
Had very good experience at this location. Will definitely use them again.
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November 2023 by david honaker
What the!? Just pulled in for a simple flat repair. Said it was going to be $31 and change plus tax. I was like huh? Most places do flat repairs for free. Truly is hard to find honest helpful people in this town.
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November 2023 by Jeff Hammar
Had a bad tire. They said 1-3 hours. 4 hours later nothing was done and I had to leave. A complete waste of my day off. Go to the Firestone on Ina. It's well worth the drive for a competent mechanic.
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October 2023 by Nancy Brashear
After being turned down by the first Firestone I called this one. When I walked in the waiting area was as clean as it could be! Joe greeted me as ma'am I liked that. When I told him I was going to hang for awhile b/c my ride didn't follow me in as I came a fair distance he immediately informed the mechanic who brought my truck right in. They began to work on it and found out the brake line on RT rear had come disconnected. Now my truck has a a lot of rust I recently moved here from Michigan, and I'm here to tell you, Winters there are hard on vehicles! Well they reconnected the line @NC I had recently had a brake job emergently in Michigan and due to that there was no charge on this end. Courteous and professional I think I have a new mechanic that I can trust in Tuscon! AND kudos to the gentleman who checked the out he said his name but I don't recall it at the moment. He told me that he got a job at this location b/c they treated him the same way!
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September 2023 by T M
They broke my moms car key trying to take it out while the car wasn’t in park and won’t replace it. Some real big brain geniuses that work here ?
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September 2023 by Gabriel S.
This Firestone is a little outdated and needs a facelift in the waiting area, but it's not too bad where it is uncomfortable. The front counter personnel were kind and helpful and when I asked them to find a tire comparable to my factory tire for my vehicle they did a great job ensuring all specs were met with the tire they had in stock. I was a walk-in and I asked them to be done in 2.5 hrs as I had to go to work and they almost met that time frame, but I needed an alignment so that pushed the time or I think they would have been done as I requested. I'm pleased with the service, tire choice, military discount, and coupon they found to knock down the price. Give them a try on your next set of tires.
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September 2023 by Cheryl Kaplan
I used this location for a pre-purchase inspection of a used car I was buying. The price of the inspection was reasonable. They found a couple of things to be repaired. I used them for the repair and was pleased .
