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May 2018 by Seamus Spillane
Look, if it is against policy to align any vehicle that is not stock height, just say it straight up. Instead he went back and forth with me for 10 minutes about whether or not it would fit, just to inform me its against policy anyway, and said "only Rita Ranch Auto on the East Side will align that car." BrakeMax just 1/4 mile down the road aligned it with the same rack as firestone just fine.
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July 2017 by VEGGIE SPOON
I wasn't pleased.. I took it to get it fixed and soon after my car gave me more problems than before it took it.. They also have an attitude problem..
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February 2017 by Christina Mancha
I have been going to this Fletcher's location since I was licensed in 2009. Never ever been anywhere else for car maintenance/repair. I've never been charged to take a look at something my car is doing. This last visit I had I was all a sudden charged $30 (which I went to the silver bell location once due to scheduling and they o my charged $19 and told me only some locations charge for a check) to take a look at my car and diagnose the noises. When they finished examining I was told it would be $700+ to fix my cracked exhaust and I would have to go to an exhaust shop. Being a single mom I procrastinated getting it fixed due to being told $700 if I'm lucky and go to a yard for used parts. Well with taxes around the corner I went to an exhaust shop for a Qoute. $385 is exactly the price..Parts and labor all together all brand new parts. I'm very disappointed with my whole visit! Sadly, I will never return to Fletcher's again. I don't know what changed but being a customer for so long I'm not satisfied.
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May 2016 by Gabriel Cordova
This is probably worst tire/brake experience I've ever had or will have in my life. Went in for a simple brake change I seen on Groupon. After inspecting the brakes they notified me that the rotors would need to be replaced so right away my price went from $79.00 to over $200. I was okay with that because obviously things happen and prices are prices. When I picked up the car I heard a loud scraping noise on the way home. I took it back and they said sorry it was just some tightened hardware. My car is still making an unbearable scraping noise while I drive it. They did nothing but make my car worse. Worst part was is that they could care less about it. Do yourself a favor and avoid this place. I'd rather suffer with the noise then let these unprofessional "mechanics" ruin my car more
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December 2015 by becca keller
They really took care of me here when I was feeling down & out. I called right before their closing time to see if I could have my car towed in when I discovered it wouldn't start & Fred the new manager was very friendly over the phone & told me to bring it on over. He knew exactly what was wrong with my car & got it fixed back up VERY quickly. I had told them my cousin was coming in town from MI & that we were planning a road trip when she flies in tomorrow & when I went to pick up my car today Fred made sure that, (without me asking), they had also checked all my fluids, the air pressure in tires, & everything else you would want to make sure was set before taking your vehicle on any type of long distance trek. I was really impressed with how fast & honest they were. They made me feel very taken care of & like family. I will definitely be going here for any & all needs in the future! :)
