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March 2024 by Jennifer Hardin
This location I went to was one of the best experiences I have had with Firestone and I have been to several here in Tucson and a couple in Texas.Mike was very friendly and knowledgeable and it didn't take very long for my Jeep to get done. I will definitely be back .?
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March 2024 by Bridget DeZinno
Excellent service. Kade and Andrea provided excellent service
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March 2024 by Bobby Rainwater
good customer service.
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March 2024 by Dee Astell
As a Phoenix resident,it was more than a little scary when my car broke down in the middle of the night while visiting Tucson, resulting in having to be towed to the nearest shop available, dropping my keys off in a night drop box and leaving my car in the parking lot. This turned out to be the Firestone on Ina Road, and once we connected by phone several times the next day, I felt better for leaving it. The staff were friendly, helpful and answered questions, easing my concern about dropping my car off at an unknown (to me) shop.My car was fixed and back in my possession before the store closed for the day. I drove it in Tucson while on my visit and back to Phoenix a few days later, and it handled optimally after the repairs.Thank you Firestone!
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February 2024 by Madison Stadney
Called to ask for price ballpark for a specific repair and the women refused to tell me anything unless they inspect it because they don’t “believe” my opinion and said it would be a waste, super rude. Won’t bother spending any money here
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February 2024 by Connie Lopez
Great knowledgeable mechanics and wonderful customers service couldn't ask for better
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February 2024 by Brian Flahive
I noticed a problem from a prior visit and was able to get the car in on the same day
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February 2024 by Edward Grinstead
The best customer service in town!!!! The store manager Mike is always patient and knowledgeable.
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February 2024 by Heidi Meske
They are friendly & warm, communicative, competent, & time efficient. They seem to care about doing a good job, which is refreshing!
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February 2024 by Charity Montry
my truck was looked at right away and service was fast.
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February 2024 by Rosalind Parra
If I could give 0 stars here, I would…where do I even begin. I honestly feel like I got swindled out of nearly $4k in the course of one month by not only this Firestone location but collectively by the Firestone on Swan Sunrise. I went in for an oil change, simple enough, right? I drop my car and then realized I had left my phone in the car. I go back to get it and that’s when I’m approached about my car needing a new suspension, new tires, a new air compressor, new spark plugs and a fuel system cleaning. Mind you, I bring my car to Firestone every couple of months for an oil change and I do the recommended services as I can but have never let anything go on my car. I ask them what NEEDS to be done and they say my suspension and tires should be replaced right away. So I have that done, and they also do a wheel alignment. So I get My car back and when I’m getting checked out, the tech that was helping me confirms my full name and vehicle and proceeds to tell me that all that was done was my wheel alignment and tire replacement. I said Okay, and what about the suspension? He says, I don’t See anything on here about a suspension. He then goes to grab the tech that originally told me that I needed To have it replaced, and all of the sudden they “mixed me up with another person with the same vehicle”. I was Livid. Then I go out to my car and it’s making a weird clicking noise. I begin to drive it and notice that it keeps veering off towards the right, meaning the wheel alignment was off. I bring It back the next day, I’m told they can’t fit me in because they only have one tech. I bring It the next day and then “fix it”, only for it to to still be off. I bring It to the Firestone on Swan and Sunrise and ask them to not only fix the wheel alignment, but to also replace the spark plugs and do the fuel system cleaning. Here we are two weeks later and check engine light comes on and my wheel alignment is still off. One of the codes for the check engine light states that it’s a misfire, which should not be happening (and wasn’t happening prior) to a vehicle that JUST had the spark plugs replaced. Fast forward to today, I bring it back to this location and they have my car for HOURS and say they “played around with it” to figure out what was wrong. Like what? Aren’t you guys professionals??? Long story short, my wheel alignment is STILL off and I will never go back to Firestone for ANY Service and will not be referring them to anyone from here on out. You all lost a loyal customer that has been coming to you for service since I could Drive.
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February 2024 by Patricia Borquez
Don't go to this firestone or any firestone. The store manager Mike was good at the the beginning but after 1000 of dollars spent on what he said was making noise. They replaced my shocks but what i really needed was the arms. one of the what he called cushions did not fit they cut up rubber they had land made the part. Which in turn he gave a refund.told me to give him a call once the noise came back due to the fact they made there own part. Well 2 years later now i called i said hey mike i need some stuff done like transmission flush before i could continue he said we dont work on transmission and hung up the phone i thought maybe it was accidental. I decide to call back and I said hey Mike I need a spare tire and oil change and I told him since you sold me a lifetime alignment and shocks I wanted to get that done also convinced me to get a firestone credit card. Mike than told me to take my car some where else. I asked wait why oh because I had to give you a refund. So now I'm being inconvenience Mike feelings are hurt. Well I talk to Sal the district manager this guy already made up his mind. I asked him what is Mike basing on not wanting to work on my car. Sal the district manager says it's cause you asked for a refund. Isn't firestone a model guarantee.?To be honest after ready these reviews I think it's because i a woman corrected him yet was willing to continue to go and have them service my car. Sounds like he has issues with mexican women.My car insurance will deal with firestone. To think this manager Mike refuses to work on cars instead of making right on his mistakes than to have a district manager like Sal tell clients it's because you ask for a refund made Mike look bad in front of a bunch of men. Please read the reviews I will be making a tik tok on the record due to my business recording phone calls where Sal says I hurt Mike's feelings
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January 2024 by Raymundo Olguin
I had an appointment for a rideshare inspection at 11 am, but I haven’t received my car and it’s 5 pm. They made me wait for many hours and didn’t even move my car until after it had been parked for 6 hours.
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January 2024 by Alex Sheive
Very useful phone menu "Welcome to firestone, press 1 to connect." They want way too much marketing info just to patch a tire - stay away from the big corps like these dipsticks.
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January 2024 by Melissa Nasta
Super friendly and knowledgeable!