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December 2023 by Dania S.
My experience at floor and decor was 10/10. I worked with Naomi at the Broadway and Kolb location. Naomi spent a tremendous amount of time helping me to find the correct flooring for our home renovation. We spent multiple hours working on the right style and color.I would highly suggest when going to that location, ask for her! she's amazing
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December 2023 by Isy S.
We were greeting by and received assistance from Naomi ." All of our questions were answered and we were able to find everything we need .with Naomi's assistance. We found Naomi to be very knowledgeable and professional. Which made our trip easy , stress free and we were satisfied completely " Thank you again Naomi " for your kindness and patience."
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November 2023 by David Bartel
Liz helped us yesterday. What a beautiful person. She lifted the heavy tile like it was nothing. And she helped us with everything we needed. You guys are so lucky to have her in your work place. She made it so easy for us. Thanks again Liz keep up the great work.
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November 2023 by Brenda Blakesley
Courteous, friendly staff. Dillon took Grey care of us. Great selection for flooring! The new store is easy to get around and pick up on the side of the building makes perfect sense!
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November 2023 by Vicki P.
Dillon was very helpful and nice. He got the forklift to get the flooring we wanted down and loaded it in our truck by hand. Heavy tiles. Thank you Dillon! We didn't look as forward to unloading them ourselves.
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November 2023 by Cole & Alexaundra Matthews
Liz was a great help with finding our desired choices, on two visits. We had at first found online and Liz was great at showing us around to find them and she provided valuable insight into what tile worked best for our shower and design. Liz also made check out easy with a mobile check out straight from our cart.
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November 2023 by Rita Ashworth
At Broadway store in Tucson ,Dillon Long provided excellent customer service and was very helpful and knowledgeable. He helped me make a good decision and was also very nice. Best customer service I have had anywhere for a long time.
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September 2023 by Brett S.
They literally never answer the phone. I have tried on several occasions and they just never pick up. I mean never. Don't believe me, try and call and see what happens. On top of that the installation contractor service they refer you to, Installation Made Easy, then subcontracts with a company that charges about 40-75% more for installation than just about any other company in Tucson. Bad service and bad value. Flooring looked great and if every other part of this company wasn't so crappy I might have bought it.
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September 2023 by Clean Lola Clean
I’ve been going to Floor & Decor for a few years now. All their tiles are so pretty. Anyone can turn an idea into reality if you have someone knowledgeable and talented to help you. I’m so great full to Immanuel for taking the time to help me pick out the perfect edging for my project. He was so friendly and took the time to show me all the options. Thank you Immanuel, you made my day!
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September 2023 by Charu Fnu
Dillon was super helpful and patient with our purchase! Highly recommended!!!
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September 2023 by Andrea T.
I'm a woman of few words IMHO. Check on all three. Most importantly, a person named Christian. You are an exemplar when it comes to customer service. Selection: like a kid in a candy store Value: priceless (very competitive)Overall score: 4.88
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August 2023 by Gail Osterhoudt
Dylan helped me with the design of my walk in shower. He was excellent and very knowledgeable. I am so happy with the outcome. Thank you Dylan for taking the time and explaining the material needed and with the overall design.
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August 2023 by Donovan Morgan
Bought vinyl and tile as well as installation materials a handful of times for different jobs over the last couple of years. The fulfillment section if you pickup your stuff in the back works at a snails pace. I have always seemed to show up on a day with forklift drivers that are understaffed, overworked, lazy, or a combination of one or more. Associates in the front are always friendly and helpful when checking out. Good quality products too, although the true test is time - maybe I’ll update this review in 20 years?
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August 2023 by Marisa Ullmann
I recently visited, and I had the pleasure of working with Lexie. She was incredibly knowledgeable about all of the different flooring options, and she was able to help me find the perfect flooring for my home. She was patient and kind throughout the entire process, and she made sure that I was completely satisfied with my purchase. I would highly recommend this store to anyone looking for high-quality flooring and exceptional customer service.
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July 2023 by Mariam Ahmad
I had special circumstances with my order - needed to order out of town - and this store was phenomenal. Mike, Joe and Bill were exceptionally helpful and accommodating and the process as painless as possible. I have always had a great experience with Floor&Decor, the staff is knowledgeable and willing to help and they have great products.
