Fry's Pharmacy has been a trusted location for many customers over the years, with some having used the service for more than a decade. Customers appreciate the friendly and helpful staff, especially mentioning employees like Cathy, who is known for her kindness and excellent customer service. Many customers prefer waiting for Cathy over using self-checkout lines because she remembers her customers and makes a positive difference. The pharmacy is conveniently located and offers a drive-through option, making it easy to pick up prescriptions. However, some have experienced challenges with staffing levels, finding it difficult to get prescriptions filled or refilled at times. There was also a period when staff was perceived as rude and unhelpful, but recent visits indicate a positive change, with staff members like the pharmacist and Matthew showing care and going above and beyond to assist customers. Overall, Fry's Pharmacy remains a reliable and friendly place, with dedicated employees who make efforts to provide good service, although occasional staffing issues can affect the experience.
They never receive the faxed prescription. Clinic has to re-fax then call to confirm that they received. Also prescriptions are usually never ready when we’re told they will be.
October 2024
Worst Frys pharmacy I’ve ever been to. Very rude to customers and takes very long to greet us and to hand prescriptions over. Takes days to even fill the simplest prescriptions. Not a reliable pharmacy at all.
September 2024
Nice people, but they seem to be short-staffed. Unreasonable wait times. Forget about calling, you'll wait on hold forever. Went to drive through and ended up leaving after they said it would be a while. I. Left after a long while.
