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January 2024 by Cody Clay
The CEO changed the corporate stance on the warranties. Even though they had claimed to bring it in and get a new replacement the same day or they would order. Now they force you into refurbish. So I brought in my 180.00 elite controller that the adhesive was failing on the grips, which is actually a common problem. Not only did I not get anything th day I came in, I was told nothing refurbished in the area, so I would have to keep calling in and wait, or I could do the online way, which would be quicker. Now I have no controller, and the current status of my controller is waiting for product availaability. The warranty was this places only selling point. You can get everything they have including way more options at affordable prices on all electronics at someplace like Best Buy. Honestly even target has a better warranty now. I bought my controller back when they said bring it in before the warranty is up just even if there is nothing wrong, to oh you have something legitimately wrong with your device? Let me get you used and refurbished from some chain smokers house?, so I literally poured 70 dollars into your awful CEOs pocket. GameStop is so pathetic and obsolete, that digital is crushing GameStop. They are financially struggling. You know when their cowardly CEO changes these policies so he has more money, and then literally says the government should make laws that consoles be REQUIRED by console manufacturers to have a disc drive. Lol, all I hear is, GameStop is going out of business, I want my CEO wages, and the government should force the consumer to purchase the products we sell. No government will ever mandate something so crazy and anti consumer. GameStop sealed its fate with this warranty update. I would strongly suggest purchasing your product from somewhere where the warranty means something.
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January 2024 by Samuel Keller
Simply the worst customer service I've ever seen. Blank looks, rude comments to simple questions, and laziness. I asked about headsets and the guy refused to help me out with the ones up top. "ugh, I'd have to get a ladder, just look at the ones down there" These kids are going to stay here forever.Edit: pop figures suck
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December 2023 by Royal blues
Always find my stuff here because people forget about this location
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September 2023 by Kelly
Since I moved to Tucson this is only gamestop I go to.
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June 2023 by Lima Lizardo
Its close to where i always am and not over crowded . Always staffed by knowledable staff what I've seen.
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June 2023 by Michael S.
The maps said they close at 9pm, I showed up at 8 and they were already closed wasted the gas to come down there just for the place to be closed update your times...
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June 2023 by Something Profound
I love this specific gamestop. All the staff are really helpful and kind. Plus the manager is one heck of a dude!
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April 2023 by O Layton
I hope all stores are run the way Cody runs this one! Excellent service and great trade in value!
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January 2023 by Robert Straw
Very good place for quick service and being very friendly
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December 2022 by Misti Cash
Amazing customer service. Seriously. Cody went above and beyond to help us. You never see service like this anymore, thank you thank you thank you!!!
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November 2022 by Ryan Newman
My daughter wanted a used game from GameStop so we go she finds the used game and of course a new one as well. The manager at La Cholla and Ina is unprofessional and rude not sure why he's the manager. He didn't feel like putting the plastic cover on the new game even though the other employee gave it to him I got no receipt and he tells me as he hands me the games you can't return new games anyways what are you talking about? I guess not without a receipt.This is why people shop online so we don't have to deal with rude people with no social skills. He definitely needs a course in customer service!
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September 2022 by James Blasingim
Very friendly and they had exactly what I was looking for plus some stuff on clearance that I didn't even know I wanted till I saw it. Way better than other GameStops
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September 2022 by Ryan Johnson
Could have better customer service they are rude
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July 2022 by First name
Thank you Roman for your help and patience. I love this new Xbox. This location is always friendly and helpful.
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July 2022 by Kimberly B.
I recently stopped by this GameStop location with my son who was looking to pick out his birthday gift. Given that he is a 13-year-old boy and has always had a love for video games, I have been into several game stops and other similar types of stores. We were very impressed with Nick, who was the sales associate working that day. Not only was he very friendly and helpful, but his knowledge of everything related to video games was incredible. That was a very pleasant experience given that these days so many people don't want to or know how to help customers in sales roles with everything converting to online shopping. This young man definitely delivers excellent customer service and has a love and knowledge far beyond what would ever be expected.
