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January 2024 by مهدي الحسو
This is the worst experience with any towing company I’ve ever used they told me the car had no keys and I was looking for them for hours at home and I come to find out they where in the car with the driver all along when I told them that they started laughing and were very disrespectful throughout the whole time find a different company that may cost more but at least you will know you car will get to where it is going.
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January 2024 by craig boyer
The people behind the glass were very polite and helped us right away even though they had a house full of people. The youngster that took us out to the vehicle was very cool let us do wat we needed to do without trying to hurry us. Only gets 3 stars cuz it's still an impound yard who really likes those. Lol
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January 2024 by Steve
Rude with no concern for customers. Cops called them after an accident on a Saturday and we went to the shop to retrieve personal items. They had closed so I called. There was a dude answering the phone. I saw him through their shop window but he refused to allow my wife to retrieve her hearing aides and hung up on me when I requested a supervisor.
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January 2024 by Linda Kirk
Call Gary's first! If you are ever in a jam, call Gary's first! The dispatcher was incredibly helpful! And Logan is the man! I can't say enough good things about my experience. If I ever have an issue, I won't mess around with any other tow company -- I will call them first. Thank you very much for all that you do!
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January 2024 by Karina D.
My car was taken there after a wreck, and when I called to verify it being there nobody could help me, they said my car was released to someone else but wouldn't give me the name, I was given 2 different answers then put on hold for 20mins, where the man helping me forgot about me and left me on hold, extremely unprofessional !
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December 2023 by Jose Silva
Very nice place
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November 2023 by Jasmine M.
Well for starters, when the company was towing my vehicle the blonde lady who was driving the tow truck got my car on reversed and when she lifted the back of my car onto the truck, my entire bumper scrapped against the pavement and completely came off. When i went to see if my car was in good condition to get out of there it was completely totaled. There was monster energy drink cans and trash from candy all in my back seat. When i told the guy if i could get the name of the blonde haired lady, he said i need to ask front desk and that 2,000 dollars is "chump change" that fixing my car isn't that bad *it wasn't even totaled when towed* :/ when i asked front for the ladies name and the reasoning, he said he cannot give that information. That i will not be able to know the name of the person who towed me vehicle. Very unprofessional setting. This is an emotional decision making company.
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October 2023 by Gina G.
My car was illegally towed. When we went to retrieve it they were extremely unaccommodating. First they said that we needed to have our letter notarized that took a while and some money and we went back. Now they said we had to have a copy of the title in our possession. Why didn't they say that the first time? So that they could get three more days worth of storage fees out of us since we have to wait until Monday now? Wow this sure is getting expensive!Why do they have to be rude about it? Why does the police department have to use their service when they are so rude? I would definitely not recommend them. Not for any kind of services. Zero Stars. No quality for the consumer here. I don't think there's any value here either. Red haired,Hispanic desk person is racist and rude in the extreme!
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August 2023 by Joseph W.
highly don't recommend. very rude customer service. Short patience.
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July 2023 by Jim M.
They gave us only 15 minutes to get stuff out of our totalled vehicle. When your old things take longer, No patience or understanding though.
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May 2023 by Troy H.
The most predatory service I have ever seen in my life. I was involved in a self defense shooting, all cleared by TPD, and was shot in the leg. I could not walk, and could barely make it from my chair to the bathroom. Yet they still required me to come down to sign paperwork for my vehicle. The kicker was, they didn't check any ID or anything, only reason they found out was my father didn't know my pin. Then they asked him for ID and came out for me to sign. They do nothing but tow to pray on people who are law abiding and stuck in a bad situation. Esp when my car was legally parked, and I also had my own roadside assistance that would have towed for free. FUCK GARYS.
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March 2023 by Lacey M.
Our daughters car broke down on the freeway and we needed to get it moved asap to prevent further damage or injury. They answered the phone immediately and were on their way within minutes. Scooped up the car quickly and got it to the house in less then an hour. Driver was friendly and professional. Will use again
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July 2022 by Brianna S.
Rude drivers. Reckless on the road. License 3LA 38C. Tailgating and aggressive behavior. Changing lanes without signals and forcing me off the road. Would not trust my vehicle around them if this is how they act normally.
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April 2021 by Aivlis Q.
The lady in the front desk was awful, super rude and racist. She even said I have a strong accent and wouldn't talk to me. horrible attitude. I called her before I went there to make sure they had my car keys and she hung up on me like 4-5 times. Already had noticed her attitude. I work at the hospital and I was at the hospital trying to call them and the nurses saw she was hanging up on me all the time just for my accent. I got to the location and she was even more rude. I defended myself respectfully but letting her know I was upset. Then she told me go away that she won't let me go to get my belongings from my car. I was hurt from a car accident and I still feel traumatized and very sore so adding this treatment from this lady who works in this company Is not fair. Tucson police department should probably reconsider what company they contract since they are so so rude.
