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February 2024 by Shirley B
A young woman ran into my car one Sunday morning and did some damage. Her insurance covered my repairs, so I took it into Gerber Collision and Glass. They had my car for a week and a half. They did a great job, and I am very happy and satisfied with the way they kept me up to date on how the repairs were going, by texts to my phone.I recommend them if you need any work or paint job done.. ?Shirley
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February 2024 by Kim Christianson
Our Mustang suffered an intense large hail damage event. The car had damage on every surface and lost some attached items and badges. Gerber did an excellent job on the dent repair where possible. Extreme damage on hood (crease areas) were beyond the normal process and needed to be replaced. Gerber got the new hood and other damage repairs with excellent paint repairs and color match. While the repairs took longer than estimated it was not a Gerber fault - it was the need to get a new hood that was not originally anticipated. The office staff was very pleasant to interact with and always provided responses on status throughout the process.
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February 2024 by April Thompson
Very knowledgeable with great customer care, they really keep you posted
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December 2023 by Kay Chaparro
This is a great plates
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December 2023 by Ely Flz
Excellent job they did on my car and they delivered it to me very quickly. Highly recommended, thank you Carlos.
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June 2023 by Forest Karulski (neckwear_mancer)
Poor service, very rude to customers, discriminating against people with ethnic backgroundsService: Auto glass repair
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June 2023 by Kenneth John Reader
Waited 3 weeks for an estimate and arrived before work but has no appointment. Front desk person said they let person go because she wasn't trained . Then I was told they had no claim with my name or estimate Hartford adjuster did . I arrived thinking all this was done and it was going to be easy appointment. I took time off work. Manager comes to counter starts out dismissing everyone including me that everything was done wrong.New front desk person told me they let other person go . She never made appointment.Manager continued to come across and attack . He is nothing what a manager should be. He didn't try in the least to remedy all the problems and only kept pointing his finger cat me the customer. I called him out and sent email. I contacted shop who is professional, got me estimate appointment in one day plus was very easy to work with.I also let my insurance company to stop referring this place. The manager has no idea how to run the place or respect customers
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May 2023 by Anita Quezada
Thank you, thank you for all your service and for taking care of me and my car and your commitment to go above and beyond to make me feel better and always handle my concerns with the most kindness and respect, thank you for all your great work and for customer service, thank Billy I'll highly recommend you to all, Need care repair? call Gerber Collison & glass
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April 2023 by Nice Man
Let me start by saying the techs are great but the arrogant lady in the front office isn’t. Her tone and her attitude is what makes this place a no go for me. Went to get an estimate and the front office lady older lady was just plain what do you want and lack of help . How can you have someone like this being the Face of your company. She doesn’t like her job or else she would her attention to the customer not her phone which she was on all the time .
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April 2023 by Natalie Philpot
This place was highly professional from start to finish... They absolutely go above and beyond I would definitely recommend them...Services: General repairs & maintenance
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March 2023 by Jeremy K.
I dropped off my truck one day and it was stolen the same day .They take no responsibility for it. The manager and the owner don't care a** long as they make money they do t give a damn bad business never go back again and I highly recommend not to go unless you want your vehicle stolen to .
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March 2023 by Lena Bates
The staff at Gerber Collision were extremely helpful at our "estimate appointment" and went out of their way to help us despite a couple of mistakes we made. If they see this review they will know exactly what we are talking about. Lol Thanks again to all three of them.
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February 2023 by Amber A.
Upon my arrival and exit appointments at the Gerber Tucson location, I was treated with respect by Billie and Jeff. No empty promises or sales pitch was given to me, and with feelings of complete trust in the steps that were going to come next..I am a complete happy new customer my truck was ready earlier than expected. I feel like I made a new business contact in Tucson, that I would of liked to meet years ago:) thank you Billie and Jeff for the excellent customer service, and the laughs! Keep up the good work your doing for Tucson!Respectfully,James and Amber Allred
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February 2023 by Michelle Rhea
My car was hit while parked out front of my house. Once Gerber Collision received my car they were fantastic with texting and calling about updates throughout the process. Once my car was taken apart from repair, they found prior damage (which I was unaware about as I bought the car used). Gerber Collision was great about communicating with both myself and my insurance company. In the end, Jose explained to me that my care was not previously repaired correctly and it is not safe to drive. While this was hard to hear, I appreciated the honest review. I may be down a car, but a life is way more important. While my car was totaled by my insurance, I have to give much thanks and appreciation for the integrity given by the staff at Gerber. If you look for honesty, this is the place to go.Services: General repairs & maintenance
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February 2023 by Dale Lowery lowery
While driving Thunderdome Tucson Edition if we need a decent place and get your car fixed this would be the place friendly staff the technicians do a good job
