-
February 2024 by Mari Han
Will give 0 if it's a choice. I spent over $100 on CherryBell outlet. A heavy set African American cashier/Mgr is the RUDEST, DISRESPECTFUL, INCONSIDERATE, TACTLESS to coworkers and customers. Long line and perusing on stuff like other, she asked me to go to back to line because I wasn't in the right line which is to start somewhere I got to my stuff in sec after in line for 30 min. Something about she has not time for this in front of everybody,...and so I said I don't have time for it as well. One cashier how is it my fault? We are adults and pay alot of money to buy from your store. We are not getting it for free. Even if we are, she should treat us customers and human beings....like educated dignified humam beings. Then she tried to charge me all $1.79 a lb for all including non textile so I called her on that. I would stay another half hour until she get that charge corrected. That is plain CHEATING and DISHONEST!!! Please treat us like you want our business. Send this woman back to customer service training. Nest time she does this I will go straight to Better Business Bureau to report your purposeful overcharge on customers. Even Goodwill should do and know better.
-
February 2024 by Michael Krotz
Your reply about pricing is a LIE. I'm not stupid, I go regularly and REMEMBER HOW MUCH I USED TO PAY FOR PUZZLES.. 99¢ -$1.99...GREED! GREED! GREED! Please do society a favor!! Look back 3 years ago, even during COVID your prices were affordable. Then LIBERALISM came to GOODWILL?Now only sheep keep donating and buying. The Humane Society Thrift Store DOES EVERYTHING RIGHT!! They respect their customers. I was verbally assaulted by Face Tatoo Lady, today at Goodwill by Columbus and speedway. Horrible people NOW! So sad, didn't have to happen??
-
September 2023 by Guillermo Hernandez
Sad to see you guys don't care much about the way your managers treat people and don't respond to complaints. I called left a message over a week ago for you guys to call me back. You guys are just as bad as them.
-
May 2023 by Todd Kintz
Do not work here.Backbiting, gossip are condoned. No one is in charge. Upward mobility is very limited. Mediocrity is rewarded. Everything they promise is highly conditional. They will take away paid leave and bonuses and blame the employee for it. complaints, concerns are ignored or rejected in terms of the safety and well-being of the employees. This company does not care about you and will keep you in the poverty loop.Do not work here.
-
March 2023 by Rakshanda Khan
Horrible.. 1 month since I purchased online paid a ridiculous shipping price which they clearly profit from ( don’t buy that non profit BS another goodwill location tried to charge me $50 for a 0.5 lb - $ 20 purse and when I brought it up they said it was an “error” ) ; this time it is Goodwill of Southern Arizona that have pulled a major scam on me. First FedEx claim to have delivered it correctly then GWofSA refused to file a claim saying someone signed for it even though I stated multiple times that I didn’t get it. No belief in the customer. I said I have a door bell and was home that day and time they are claiming delivery ; but no one cares. Neither GW nor FedEx. After 50 calls and speaking to practically everyone in CS daily someone at FedEx CS goofed up and told me that they have the item, had delivered it incorrectly, have now reclaimed the package and were actually shipping the item back to GW instead of sending it to me. My case was closed multiple times by both goodwill and fedex claiming items was delivered. Since I recorded the call claiming they were returning the item back to goodwill they have “of course accepted” that they ARE INDEED getting back the item and will “ re send” it again. This was after an initial convenient “ scan error” where they actually marked the item as delivered instead of picked up from goodwill early Feb 2023. When I called they said “ yea we made a mistake now you can’t track it so just wait for 1 week then call us” as item “cannot be tracked”. Let me rephrase that, “the customer cannot track it but FedEx knows that the item is enroute to me and if I want updates I should call them every time”Be careful buying anything that you might suspect is a good deal; after the exorbitant shipping cost - you might never get the item and may be a stuck in a nightmare situation where1)you are out of money,2)spend 100’s of minute with FedEx on the phone being transferred from departments before being hung up on and3) goodwill refusing to honor anything or even file a claim , or listen, or empathize or apologize.UPDATE - about 5 weeks after I made the purchase I have finally received the item today. I am grateful for the resolution and kind gestures of GWofSA towards the end of the process and would deem it a lengthy but satisfactory outcome.
-
September 2022 by Betsy McCloskey
Reply your response: It was 7 days and it had not shipped. I emailed you 2x on the site and got no response. I left a voice mail and no one called back. I finally received a canned alert that it had shipped. Poor service.
-
September 2022 by Samir Badix
GARBAGE COMPANY. They claim to be non profit but boast aboit making 3 million in one month while theyre workers live off $10 hour. THEY ARE A FOR PROFIT CO. dont let them fool you!!!! Take your donations to SALVATION ARMY where the money actually makes its way into the neighborhood they serve. I WILL NEVER SHOP OR WORK FOR THESE PPL AGAIN!!!!I'm Not misinformed! You guys are a garbage corporation!!!
-
September 2022 by danny collins
Initially had an issue with an online auction purchase. They responded, fixed the issue, and made it right. I appreciate that and thank you.
-
September 2022 by Lucan Rogers
Always make up for the things that matter. Thanks for the awesome deals and being a awesome employer to my son!
-
August 2022 by Freedom Jo Vega-Tirado
As Store manager at Big Bend Goodwill in Florida.. We had an Atari donation with all original games. I sent it to our shopgoodwill. I didn't get the win. Found another system at this location. And won. Got item a week later. Very pleased with it. Always supporting the cause.
-
April 2022 by JP Menzer
Bottom line is they are bad business. Item true weight 3 lbs yet they feel that they can charge 12 lbs. They are breaking the law by making extra money on the backend for shipping. Deceptive trade through deceptive pricing. Stay clear.
-
December 2021 by Kyle Jones
Best goodwill in Tucson
-
September 2021 by Benzo Marquez
Metro/Rec is a place that met me where I was and helped me build to where i want to be. Now I've got my GED and am going into college this January. I have an apartment, and am working too! My favorite part is that I work with the community. But I also love how along the way I found a routine that works for me. I got mad love for my mentors.
-
September 2021 by Freedom Vega-Tirado
As Store manager at Big Bend Goodwill in Florida.. We had an Atari donation with all original games. I sent it to our shopgoodwill. I didn't get the win. Found another system at this location. And won. Got item a week later. Very pleased with it. Always supporting the cause.
-
July 2021 by Leslie Enriquez
Very disappointing experience dealing with online auction at this Goodwill, I won the bid for two paintings and now they can’t be found. Both these paintings had some monetary value, makes me wonder what is the point of bidding if your paid for items are “lost”.
