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February 2024 by Natalie Panico
Dropped off a couple boxes to a rude guy with blond hair baseball cap and sunglasses he looked like a miserable person who didnt want to be there
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February 2024 by Alt Salt
There was a great variety of things — clothes, toys, housewares, huge gorgeous rugs(!), shoes, clothing accessories… I found interesting stuff! The store was clean and organized, and the people working there were helpful and friendly. Fun visit :)
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February 2024 by Dennis Shute
Convenient and quick awesome
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December 2023 by Courtney B.
The employees at the donation area are either super nice, or are rude and act inconvenienced. I've called once to complain about a gentleman with a ponytail I had multiple unsatisfactory encounters with, and just when I think he's gone (I think he is) and the store did better, I get hit with a "don't rush back" comment from a new guy when I said I was bringing one last load of goods over. I thought time would have rectified this situation, clearly It hasn't. Find some friendlier people who can at least fake enjoying their job. Never donating here again.
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November 2023 by AREA 51
Awesome place and clean
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November 2023 by Karah Anaya
I had the "worst" experience I have ever had tonight. My daughter and myself walked into this goodwill instead of a nice greeting the cashier said we are closing in 15 min.'s. Well ok so we were able to get a couple items then another employee from the floor was saying that's it following us as we preceded to the register to pay for our few items. When we got to the register there was two other customers that got to the register just before us . The cashier then told all of us that they were closed and that was it. We all stood there &ft Lowell confused ?! The cashier then told the other employee it's 8:03 pm and we are closed and they want to check out , so the other employee said no so we all said what do you mean you just told us the store was closing so we got to the register to check out then you turn around and say no we can't purchase our items well isn't that a little misleading to say the least!? Then after all four of us in line started to complain they decide to allow only the first two to check out but not my daughter nor myself . Isn't there a store policy written somewhere as to if you allow customers into the store and then the store happens to close that the cashier would still have to stay working the cash register to finish checking out the last remaining customers in the store ?! Talk about unfair, unjust and so unprofessional and is completely unacceptable. I am actually going to look further into this making a "formal complaint"1 I feel that these employees should be held accountable and be reprimanded for there actions. I am so angry about this and I would like a formal apology to be given to me and my daughter from those particular employees that worked until closing at 8:00 PM on Oct.26, 2023 at the good will located on 1st & Ft lowell
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October 2023 by Scott Blah blah blah
I spent hours trying to find something that wasn't priced more than brand new. And I could not go to the bathroom. So I had to leave without buying anything.
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September 2023 by Guillermo Hernandez
I bought some car stands that were marked .99 so I took them to the front paid and noticed I was over charged. With everything I bought. Went back in waited line told the guy up front that I was over charged and he said we must of changed tags on the item I told him that was silly ask to speak with manager he said he was the manager. Said that he couldn't do anything about it. Left a message to corporate and they feel that they don't need to talk to the manager because he was just doing his job. really sad to see that they could care less about customers complaints. So sad
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September 2023 by SassyBree Davis
It's been a few months since I have shopped here. I seen that they took out the whole room or job searching.I wonder if Goodwill is doing away with this option in all there stores.
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August 2023 by Monica Marie
Well I won’t be shopping here again. Went out of my way to get here before closing at 8pm to pick up a single item. I wanted to try two items on but was alerted by security that dressing rooms were closed, despite there being 20 min until the store closed. It would have taken me all of 3 minutes to try these two things on and make a decision, and another 2-3 min to check out. Ridiculous policy and ridiculous security guard who takes his job way too seriously. You’re a security guard at a goodwill store, like chill, bro.
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July 2023 by Brennen Barrasso
Upon my recent visit to the Goodwill Thrift Shop, I must confess that I was pleasantly surprised and found it to be a shining gem amidst the myriad of lackluster Goodwill stores scattered around the area. As an avid reviewer with a discerning eye, I wholeheartedly bestow upon it four stars, for it truly deserves commendation.The juxtaposition of a thrift shop and a gym may seem unconventional, but it is this very uniqueness that sets it apart from its counterparts. The Goodwill Thrift Shop's innovative approach to blending affordable finds with a fitness-oriented ambiance creates an unparalleled experience, catering to a diverse clientele seeking both economical treasures and a healthy lifestyle.The staff at this establishment proved to be the embodiment of exceptional customer service. Their attentiveness and genuine desire to assist in the selection of items made the shopping journey not only convenient but also enjoyable. It is rare to encounter such genuine and helpful individuals, and their presence added a touch of warmth to the shopping experience.Moreover, the sufficiency in the selection of items is noteworthy. The store impeccably curates its inventory, ensuring a delightful assortment of high-quality merchandise for shoppers with diverse tastes. Whether searching for vintage clothing or household essentials, one can rest assured that the Goodwill Thrift Shop boasts a range of options that are both aesthetically appealing and functionally practical.As I reflect on my visit, I am captivated by the subtle sophistication that resonates throughout the store. It is a haven of hidden treasures, where one can indulge in a treasure hunt that culminates in unearthing unique and cherished belongings.While I hesitate to grant it a perfect five stars due to minor areas for potential improvement, the Goodwill Thrift Shop is undoubtedly a cut above the rest in its category. It has established itself as a reputable destination that caters to the discerning tastes of its patrons, elevating the thrift shopping experience to an artful and gratifying endeavor.
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July 2023 by Ari Valencia
Awful. Was immediately confronted by security to leave my bag up front or leave. Many people have handbags or backpacks containing personal belongings not needed in the hands of others. Didn't appreciate that at all.Asked to try on a couple pairs of pants and was told I couldn't because it was too late. Was barely past 7:30. I used to love shopping here. Feels like the staff becomes worse and worse every time I visit a Goodwill. Policies are ruining the shopping experience.
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July 2023 by Reynaldo Reyes
As a frequent shopper I must say that for the most part this store rocks! The new manager DOM is absolutely amazing as is Ryan Brandon Asia and most of the others except for NORA who works in production with a horrid attitude. She has no place there and is far from being on a mission except to be demeaning to good customers such as myself. Robert Kelly was notified via email hopefully he gets rid of her as she makes my shopping experience incredibly awful.
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June 2023 by Tone
The one star is for a reason and it is not related to the store itself. Please read: I love Goodwill. It was been a staple in not just my life, but entire communities. The best part of Goodwill is their employment program. I have personally known people who have had their lives changed by their program that allowed them to start over. It's what makes this company such an important part of communities all over.However, at this exact location, there is a manager named Ryan. In some cases, I have learned to just let people have a pass as they may be having a bad day, but I have witnessed him and his harsh attitude on multiple occasions. His blatant rudeness and cold responses with an elderly couple yesterday have brought me to the point that I can no longer stand back. As a manger, he is supposed to be a leader, especially for those coming to work at Goodwill whom may have never had a positive role model. His behavior does not exemplify the characteristics of someone who is grateful. I can only imagine how he is behind closed doors to other employees who may feel the pressure to keep quiet so they do not lose their job. This type of situation happens all to commonly and he falls in line with the MO (authority over those who may be in a less than fortunate situation). The same goes for his home life. I hope he is not responsible for any children or elderly, and that if he has a partner, that they know they deserve to be treated with dignity and respect, as well as they can always leave; there are places that can help. It is not right to treat people the way he does and I will be contacting Goodwill.I gave 1 star for this reason. 5 stars if he was not there. The other staff members and security team have always been genuine and helpful. I respect them and hope Ryan has not caused a burden on their lives. I look forward to shopping there again.
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May 2023 by Jacquelin Luque
Great new staff. Great stock. Great security.
