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February 2024 by Wired Fuzzy
Good selection that changes often, specials every week on certain color price tags. Changing rooms are available. Store is kept clean. Prices range from great to just fair, but are lowered if they don't sell at the higher price. You can try out electrical items before you buy them, plug-ins are provided for that. Wide selection of items besides clothes. Employees are very helpful.
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February 2024 by Michael Anthony Bechtold
You will get the best clothes deal of your life on Thursday at Goodwill Thrift Stores.
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September 2023 by Iona Black
Of the Goodwills on the East side, this is one of the better ones. I have never had an issue with the people who help unload your donations, if anything they are usually very kind and welcoming. I have, however, witnessed plenty of racism towards both staff and customers who are POC. In terms of the goods sold there, the clothes are usually in good condition and I haven't encountered many items in gross or poor condition. Their art section is usually quite disorganized, but with some digging I have found some gems there. Prices have gone up at all locations, but this one remains on the lower end. Overall I enjoy visiting and go there pretty regularly.
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August 2023 by Puffyfluffy 7.
Employee was extremely rude to an autistic customer. The family was obviously trying to leave and the employee yelled out to tell the family to leave the store. They have as much right to shop. I called the store and the manager completely dismissed my complaint against that employee. I would never shop here.
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August 2023 by Lien Lai
Found some very nice things here. Very clean and the staff are polite.
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August 2023 by Camren Lopez
I’ve had the most issues donating to this store then I’ve had anywhere else. They are very picky on what they take but are open on donations. I called and asked if they take bed frames and was told yes that they just didn’t take mattresses or box springs. I was very clear that I had a wood bed frame with drawers. When we arrived to drop it off we were told they did not take frames. I will never donate here again because of how picky they are with their donations.
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July 2023 by Diana Mian
Very clean and good customer service. Large selection of items, some new items as well.
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June 2023 by Kathy Adams
Staff was very helpful. We bought several books and the clerk brought me a box to carry them.
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May 2023 by Katie
There was an older woman working the cashier that was just so completely rude to the people checking out in front of me. I understand that there was a language barrier because the customers did not speak English well, but the item they were purchasing had a green sticker and I even looked at it and that is definitely a green sticker. The cashier kept saying it was blue, and they couldn’t get the half off price. I had an item in my hand with a blue sticker. That sticker on the TV was definitely green and I’m assuming they put the wrong color sticker on there and this cashier is trying to save face for their mistake. Considering they get this junk for free and the company is just making money off of free donations, taking half off is not going to hurt their sales. I don’t understand why this cashier was being so rude and nasty. I think she should get her eyes checked before she gets an attitude with customers. I definitely will not be stopping at this location again.
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May 2023 by Sherry Cole
I would give this a better review and more if I was able,someone needs to train the cashier s how to have some communication skills .Because the lady today was very rude shoved are purchases at us .I did not catch her name but it is the store on Houghton
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May 2023 by Rusty Amico
Worst customer service. The lady who unloads out of your car at the goodwill on houghton was very rude. She was mad because she was alone and she made that clear. Then she was going to go through the car and pick out what she wanted like she was the buyer for Goodwill. I asked if I could use her trash bin she said no. I said I will go somewhere that will take the stuff. She said no goodwill will take it. Goodwill on Valencia in Rita Ranch took all of it. Never said a word. Now if they tossed stuff they did not think would sell I would not know. But I do know they were very friendly and did not make a big deal.
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May 2023 by Sarina Duckwiler
The Cashier woman who rung me up today was very rude. I was purchasing a suitcase along with other items.. she looks at the suitcase that was priced at 4.99 and did not feel like the price was correct. She kept telling me they usually sell suitcases for “at least 8.99 AT LEAST” then proceeds to call somebody to verify. The person verifying could not give two hoots about this 4.99 suitcase and tells the cashier to sell it to me, so I put my card into the card reader, HALFWAY THROUGH THE TRANSACTION (card in card reader) She proceeds to hunt down another goodwill employee to verify that it is 4.99, which again, they told her it’s ok to sell to me for 4.99. She just could not let this suitcase go for 4.99…. Just tosses me the receipt and says “here”.So sad to see this behavior at a GOOD WILL where people could be in any type of money situation and a 4.99 suitcase should not be a fuss.. I just keep wondering what she had to gain.
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April 2023 by J. W.
Good store, decent selection and prices seem fine. The actual store and location are pretty new and in a convenient location for those on the far East side of town. I also like that they have certain discount days for first responders, military, seniors, etc.
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April 2023 by Reynaldo Reyes
Just had a WOW moment here...unlike some other Goodwill locations in town CATHY gave me exemplary service ! She was so kind and genuine and made my visit wonderful. Ones like her are far and few between GO CATHY ! Goodwill is blessed to have you as an employee !!!
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April 2023 by subaru boi
I had a terrible experience there, I understand that location is in a predominantly white neighborhood but there was no reason for customers to act like I was gonna rob them. Even the cashier was treating me with apprehension and threw the bag at me while I was being polite as can be.There seems to be some racism issues going on there that the staff is promoting with their actions. Legal action would be a good recourse at this point.
