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November 2023 by Seadog Travels
We went to Graphic Impact to salvage a pull-up display that was essentially broken. First of all, they were kind enough to extract the banner at no cost. We then hired them to install the banner into a new pull-up display. We placed the order on a Friday morning and the new display was ready for pick-up by Monday afternoon -- that's a great turnaround time!The new display is well-made, easy to use, and comes with a carrying case, also. Overall, this is a job well done and we will definitely be utilizing their services in the future.In addition, the customer service team was very helpful. They are friendly, helpful, and can answer pretty much any display question you can throw at them.
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November 2023 by Therese Way
Honestly I hate having to write this. They guys were sweet and attentive at the intake. I brought them a $220 coat I needed embroidered with my company logo. It all was well until pick up. The logo was not in the placement I asked for and they hand nicked the jacket so there is a tiny home above the logo. I really wanted to like these guys but it just seemed like full attention wasn’t given to my request and now I have an oddly placed logo on a very expensive jacket. (The embroidery itself was beautiful, just wish they listened fully to my request)
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July 2023 by Patrick Bruner
Buyer beware! They sold me shirts as direct to garment and sold me inferior direct to film shirts instead!They’ve also got cutesy little ads with bombs in them right next to a plaque about how proud they are to work with Raytheon so there’s that level of jingoism to contend with, as well. Go somewhere else!
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May 2023 by Adam Martin
Excellent communication, quick project turnaround, and an overall great experience. Highly recommend!
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May 2023 by Konnie Werner
I needed a banner for an event I was putting on and I needed it quickly. The staff was great and got it to me in plenty of time for the event.
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April 2023 by Jo Jerald
I needed a bowling team name and a bowling ball & pin decal placed on a long sleeve t-shirt. Our team had originally gotten short sleeve shirts but I like long sleeve. So I went to Graphic Impact and they matched the design. Our team looks great! Next season we may change the shirt color.. and you know what? I know a great place to get the job done! Thank you Graphic Impact!?
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March 2023 by Jessica Wright
** Updating my review: The team has reached out and apologized for the issue, my order was completed and I’m hoping I can work with them again in the future. Appreciate the effort in making things right!I have used this company in the past, and have received great service from them. I am not sure if anything has changed recently with how they handle requests.. But I reached out to them 1/11 for a table cloth with a printed logo. I promptly received a response back the same day asking for sizes where I responded back the next day (1/12) with the size and logo. Three business days later (1/17) I received message stating they would provide a proof to me the following day. I didn't receive it the following day and then two days later (1/19), I reached out again for a proof. I still did not receive a response, then on 1/24 I received an invoice for payment request. I reached out to the representative that I was working with asking for the proof, since I do not think it makes sense to pay for something that I do not have an understanding of what it will look like. I also asked if it would be ready by February 1st, since it was needed for an event.I was then informed that they believe they could make that date, and that the proof wasn't created because they were waiting on payment. Again, this was not mentioned in previous communications and the payment request/link was not sent until 1/24. Also noting, the time between the payment request being sent and it actually being paid by me was less than 3 hours. The following day 1/25 is when I received the proof that was promised a couple of weeks ago, and I promptly responded that I would like to proceed with production. Here it is two days after I was told the order would be ready/when the item was needed for the event I have yet to receive word on the actual status of my order.
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February 2023 by Vytas Sakalas
They do excellent work and at very reasonable prices. The staff are very friendly and helpful.
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January 2023 by Timothy
I had a short run of 8 shirts made and the entire staff made significant effort to communicate and accommodate my situation and get the order to me on-time. I attempted to contact multiple print shops in Tucson and Graphic Impact was the only shop to return emails quickly and answer phone calls.
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October 2022 by Julia Raykin
We had a great experience using them for some logos. The turn around was great and the quality of the logos on shirts was excellent. Would recommend and would use again. Thank you!
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September 2022 by Bri Mazzola
Awful experience, full of empty promises, would NOT recommend. The company I work for was trying to get shirts printed for a one time event we were having and graphic impact said they could have them done in a week. Many check in calls were made to make sure everything was running smooth and we were told our shirts were almost done basically every time we called. When it came to pick up time, the shirts were not only not ready but they had in fact not even started printing on them! At this point it was the day of the event and the shirts were basically useless to us. We canceled our order and they refunded us but ended up printing on 10 of the shirt WE provided causing us to lose money on printed shirts that were now useless. The owner offered to replace the shirts and weeks later, while calling and checking in we never got the shirts. I would not recommend this place, I had to call them every step of the way to make sure things were being processed or nothing would get done. Quote submitted, had to call to receive an answer, designs submitted, had to call to make sure they were correct/accepted, told me I would get a proof a day later, had to call many days later to ask where it was, called the day before pick up to verify pick up, was told they were basically ready and I'd get a call when to pick up the next day, had to call the next day to pick up, told we'd be reimbursed for ruined shirts, still calling to get them weeks later...
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September 2022 by Beth Wright
I love Graphic Impact! They are always so nice and really fast! I love their aluminum prints!
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May 2022 by Stuart Katz
We needed a banner and the folks at Graphic Impact were extremely helpful and professional. The cost was as quoted and the work was done ahead of schedule.
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April 2022 by Taunja Fischer
We needed a last minute award. Brandi helped me select the best method AND the team delivered the rush job ahead of schedule. It came out PERFECT! We now know where to get all our award work done. Thank you!
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February 2022 by SPE Scott Patka
We have used Graphic Impact for many years to do the custom vinal lettering for our company vehicles... primarily our work vans.Once they get you locked in with a design the process becomes quite seamless. The ladies up front are always pleasant to talk to, easy to deal with. Another great local Tucson business!
