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March 2024 by Jiovanni Ortiz
Amber , Diana And Debbie are absolute gems , they were very patient and helpful . I wouldn’t have bought a wedding ring for my wife or myself anywhere else !! I’ve been to many stores and Helzberg has the best selection hands down!
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March 2024 by Cody Seidler
Ordered a ring through them from Lashbrook. Ring was too thick, a dimension not specified nor shown accurately on their website. Despite lashbrook's guarantee and even purchasing their insurance Helzberg failed to return my calls and continually pushed the issue each week with "need to email or talk someone else" excuses and promises to make it right until ultimately no return was possible as told by the "district manager". Terrible, avoid.Went ahead and reached out to provided customer service email per their response to this email and it was equally as worthless.
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February 2024 by Dee Barnes
Debbie was amazing ?...very professional and listened to what we needed and she delivered.
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February 2024 by Sandra Araiza
DO NOT BUY LASHBROOK RINGS FROM THEM.
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January 2024 by Jenn Edwards
I’d give them 0 stars if it was an option. I purchased a men’s cross pendant for my son’s 25th bday online. The chain is a choke that came with it NOT in description. I took chain in to store to see if I could return the chain and get same chain just longer and pay difference. They said the same chain is $1009.00 and I’d have to pay the whole thing. They WOULDNT trade in for the difference. I purchased 3 pieces of jewelry in the last 30 days . I will NO longer shop here , yall must be banging with business to treat customers like that. Even though there was NO shoppers when I was in store . Go somewhere else you won’t get what you think you are and your special occasion will be an epic fail!
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December 2023 by Monnette Lim
I recently had the pleasure of being assisted by Val at Helzberg Diamonds, and I couldn't be happier with the service she provided. As a newcomer to this country, purchasing a ring was a significant decision for me.Val went above and beyond to guide me through the process, offering detailed information about the available options and patiently showing me everything I needed to know.Her expertise and genuine interest in helping me find the perfect ring made the experience enjoyable and stress-free. I highly appreciate Val's exceptional customer service and the warm welcome I received at Helzberg Diamonds.
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December 2023 by Daniel Angulo
Diana and Ben were absolutely amazing today. I came in with no prior knowledge of jewelry. And they were so helpful and walked me through every part. From rings to chains, but I ended up with a really sweet necklace. Thank you guys!
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December 2023 by Jeorge Hershkowitz
Val and Debbie were fabulous and such great help when picking an engagement ring for my girlfriend. Would highly recommend to others.
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November 2023 by Bobby Lewalski
Val was awesome brought me to the private viewing room and I picked exactly what I wanted. Thank you!
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November 2023 by Sawyer lee
Amazing service! Debbie is the sweetest and she really know what's she's talking about hahah love her!
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November 2023 by roman escobar
Received excellent customer service from. val will definitely be back for other purchases
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August 2023 by Nicole Palese
I purchased a couple pieces of jewelry with the warranty. I go every 6 months to get the pieces inspected. The first time I had to get the rings inspected was 6 months ago. My first attempt to get them inspected the store was closed for inventory, with no update of hours online, mind you, a one way trip for me is about 40 minutes. After that trip I then had to go out there another day. This last time, they open at 11 am. I got there a little early so I walked around until a little after 11. I got back to the store, and the gates were still closed, so I stood there, and waited while nobody acknowledged me for a few more minutes. Then I asked one of the employees when they open, she replied 11, looked down at her computer to see the time which was almost 10 after 11, and then ignored me. She didn't say sorry we are running behind someone will be with you shortly to let you in etc., just completely ignored me. Finally they opened the store a couple minutes later, and the girl that inspected my jewelry was very nice. A couple other employees encouraged me to look around while I waited, but in a way that did not make me feel comfortable. There was a jeweler who was set up with a repair cart which I haven't seen before, and he got up, and said let me show you some items that we have never had in the store before, as clearly they aren't going to do anything. So it just wasn't me, the way I was approached. Every time since I purchased the jewelry, I have not had a great experience. I DREAD now having to go there every 6 months for my inspections...
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August 2023 by Raegan Thompson
Diana did an amazing job assisting me today. She was more than welcoming and friendly fri the moment I walked in.
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August 2023 by Vicente Castro
Ben and Diana were awesome, thank you both!!!
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August 2023 by Roy Garcia jr
My fiance had to get another ring due to an allergic reaction on her finger to one of the metals. The new ring was designed on the computer and when it came, it wasn't what she expected it to be at all. Amina and Amber the managers were extremely helpful and understanding. They truly went above and beyond and overall my fiance ended up with a ring she loves. They do everything they can to make sure their customers are taken care of and I would recommend them to anyone.
