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January 2024 by Small Family Big Dreams
The hotel is located in what I can tell, is a very popular area of town where there are tons of restaurants and bars, as we as many things to do with the family. If I were to come back to Tucson I would definitely want to stay here
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January 2024 by Stephanie Zeh
I don't mind paying a lot when I get a nice room, breakfast and no hidden fees. I booked this room for one night for $201. It was a lovely room. The parking garage is gated and you need a room key to go to the room floors. Very secure and I felt safe traveling with just me and my daughters. But then you see that it's a $20 parking fee per night. Why is that not included in the room fee? I was bothered that it was never mentioned to me when I booked and I had to find out on my own after I got the bill.The breakfast was good, the rooms were clean, and the beds were comfortable. It was located walking distance from many restaurants, coffee shops and the children's museum.
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January 2024 by Ben Mills
Great location in downtown Tucson and very secure (both garage and elevator require key card entrance). The majority of staff were friendly. Nearby there are many popular attractions (e.g. the Fox Theater), restaurants, and bars/night clubs. Easily walkable to the light rail station which takes you directly to 4th avenue historical shopping district and the University of Arizona campus. Free breakfast (good variety of hot and cold items) and fairly good size seating area. The room was spacious and clean with a kitchen that includes: a microwave, dishwasher, toaster, a full size refrigerator and cutlery. The hotel offers a very secure paid parking structure built into the backside of the hotel with a roll down gate at the entrance and it has bright lighting. My mom felt safe walking from our car to the connected hotel entrance at night alone. There is a pool located on the rooftop that appears to be heated as we saw some people swimming at night. We also noticed some guests with dogs, as it appears to be pet friendly. Overall a very nice hotel with accommodations for a wide variety of guests.Rooms: The room was spacious and clean with a kitchen that includes: a microwave, dishwasher, toaster, a full size refrigerator and cutlery.Nearby activities: Nearby there are many popular attractions (e.g. the Fox Theater, Hotel Congress, Maynards Kitchen and historic train station), restaurants, and bars/night clubs.Safety: Both garage and elevator require key card entrance which is helpful in the downtown area which can have high levels of traffic. The hotel offers a very secure paid parking structure built into the backside of the hotel with a roll down gate at the entrance and it has bright lighting. My mom felt safe walking from our car to the connected hotel entrance at night alone.Walkability: Easily walkable to many popular downtown attractions and a short walk to the light rail station which takes you directly to 4th avenue historical shopping district and the University of Arizona campus.
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November 2023 by Deadra T.
I am leaving a 4 star review because this property hit all points. Cleanliness, Comfort, Service and experience. The hotel itself is simple and clean. The staff was welcoming and helpful from check in to check out. The room, spacious, clean and comfortable. You have a full kitchen minus a stove, but you have everything else a kitchen has. Microwave, refrigerator, plates, utensils, bowls, glassware, a sink to wash dishes, dishwasher, like I said, everything but the stove. I found this option to be favorable and convenient. The bathroom clean. On the smaller side. The beds were ok. Luckily we were only there for a couple of nights. Could invest in some better mattresses, people with longer stays would appreciate better mattresses. Free breakfast. Did I mention FREE breakfast! A step above continental. You got omelette, sausage, potatoes, waffles. The egg is the liquid type. Not your fresh fluffy egg . But it was free, so it was fine. It saved us on spending on an another meal. This hotel does not have a bar or a restaurant, nor do they have room service. They do have a small little snack shop near the front desk. The parking. So we have a big truck. We tried to park in the car parking lot and our truck almost hit the height marker. So that wasn't going to work. My husband had to go back inside to the front desk and ask for an alternate option. Luckily, they do have a separate garage that accommodates trucks and larger vehicles. Overall, we would stay here again. The home 2 suites concept works. It's nice to have a kitchen, which comes in handy for short or extended stays. I like how clean the hotel was, close by to many restaurants and breweries, within walking distance and central to the freeway.
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November 2023 by Robert Schlick
You should tell people the Hotel parking garage is $20 a day. Hidden charges like this are just seedy and lower the impression of your otherwise fine facility.
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November 2023 by Jim A.
We stayed at this hotel to attend an event at the convention center in Tucson Arizona. This was our second time using this hotel for attending events at or near the convention center. The staff at this hotel are friendly and helpful, from the front desk to the maintenance and housekeeping staff. The hotel is very clean and orderly. The rooms are modern and ours included a refrigerator, microwave, and dishwasher. There were glasses and dishes for use on the cabinet. Our room had one of the largest televisions I've ever seen in a hotel room. You are 8nntuenmiddlemof.town with tall buildings, so don't expect a view other than a parking lot and the sides of buildings. In the morning, breakfast is included with the stay. The buffet meal includes omelettes, waffles, bacon , sausage, yogurt, oatmeal, dry cereal, with coffee, milk, and juices. If you start the day hungry after breakfast, it's your fault. Behind the front desk, there is a small drink and snack store that has sodas, beer, chips and candy. One of the best selections I've seen in a smaller hotel. The only negative to this hotel is that parking is $20 a day. There are no better alternatives to park your vehicle in the area, so you are kinda held hostage. When I booked the room, I saw nothing that mentioned the parking fee. Be aware that the parking garage has small spaces. If you have a large vehicle, you may have trouble getting into a space. On the bright side, one you are parked, you can easily walk to the convention center and the large amount of restaurants and bars in the area. This is a pretty good hotel, just be aware of the parking fee so there are no surprises.
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November 2023 by Mia Nicole
Second time here at this hotel, better than the first time. We love the pool deck, and the great customer service will keep returning and recommending.
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November 2023 by Bennett Widyolar
Awesome location right in downtown, easy walk to Congress and then under the freeway to 4th Ave.Excellent rooms and service.
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November 2023 by Ted Apstein
Easily the worst stay I've ever had at a Hilton property. Worst hotel experience in Tucson I've had. I've traveled to Tucson frequently for business over the last four years and this hotel is a STRONG AVOID. Despite it's "new" building, critical amenities are broken and the rooms have major privacy issues (people can see directly into your room). Do yourself a favor and book at the Hilton Doubletree Downtown literally across the street -- that is an exceptional brand-new facility with amazing service.The problems at this Home2Suites are deep and widespread -- not only with broken amenities, but also with its overall poor hospitality culture, in particular the management who is adversarial and dismissive with guests. Look at past reviews to see this is a longstanding issue mentioned in many reviews since opening.For longstay / business / Diamond guests, you had better hope nothing goes wrong during your stay. The refrigerator and parking gate were broken on arrival. Despite reporting the refrigerator issue, staff did not fix it which led to a weeks worth of lost groceries. Reported issue again that night and was told there was "nothing they could do until morning." No apologies. They declined swap with another fridge that night ("no engineering on site" and they can't move it themselves for some reason?). Manager declined to reimburse for groceries; provided 5000 Hilton points for inconvenience, worth about 1/7th one room night. Refused to do anything else when asked. Engineering is NOT on site at night or even some days, which significantly delays any repairs if anything breaks or needs to be swapped. Manager ghosts you when you ask to talk to her or for a callback. There's no responsibility taken by anyone at this property. Parking is $20/night despite broken garage gate (known for months, looking at past reviews) which checkin also acknowledged to me on arrival. The worst thing is that when you report any issues you are told they know about them but nothing gets fixed, or blamed for the issue yourself. I was lied to by management and dismissed whenever I communicated issues about the stay, when I finally got to talk with her (Patricia). They talk down to you and treat you with disdain rather than as a paying guest. Look at other reviews, it's clearly a known issue with this woman.For families, I would concern myself with huge privacy issues with any pool facing room -- other guests can see directly into your room (window is right over bed, see photo attached taken from bed) unless blackout shade are drawn. Privacy curtain is sheer and see through. Glass is not one-way or reflective -- anyone at the pool can see you in bed or changing. 3rd floor rooms are directly on level of pool so anyone can see your entire room.I travel into Tucson regularly for business and typically stay at a Hilton property. During these travels, I've stayed at dozens of different Hiltons of varying levels. This Home2Suites has been a huge outlier and a overall terrible experience. I am cancelling my future travel and plans with them (it's too bad since on paper they look really appealing). Giving all my business to Doubletree Downtown across the street. I hope to never deal with this management team again.Rooms: Rooms are fine if they work. Part of the reason you're staying here is for the amenities -- remember they do not have engineering if anything breaks or doesn't work!Safety: 3rd floor rooms are a big safety risk as anyone can see directly into your entire room. Don't leave anything of value in sight.Food & drinks: Breakfast was the highlight of a poor stay. The breakfast team hustles and is the only crew who smiles, asks you how you are, etc. The rest of the team avoids eye contact, doesn't greet, and is unhelpful with any issues.Noteworthy details: Manager (Patricia) will literally scoff at you and threaten to "check the video" about what her team tells you regarding parking gate. She backed off when I called h
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November 2023 by Michelle Gonzalez
We have become big fans of this brand of hotel largely because they are pet friendly. This particular hotel is one of our favorites. It is conveniently located near family for us, but the rooms are large, and the views of the church and A mountain are beautiful. The staff is always friendly, but the breakfast is always a hit and miss.
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October 2023 by Tiffany Faniel
This was a wonderful hotel that we booked last minute. King suite had EVERYTHING we needed!!!
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October 2023 by Justin Kriezelman
Traveling for work. Subpar downtown location. Front desk extremely rude and doesn't seem to make much of an effort to improve guest's stay or comfort. They don't clean rooms (even if you ask for housekeeping). The most they offer is extra towels. Certainly didn't appreciate customer loyalty to a brand (I am Hilton Honors Diamond). Paid parking in a garage with limited spots available. Wifi is poor unless you pay for enhanced (I was comp'd due to status). Certainly would recommend staying elsewhere - on the East side of 210 if you want to stay downtown as there is much more to do from an entertainment standpoint. The rooftop pool and the view from the pool are both nice. 2/5 stars.
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September 2023 by DeAnne Alley
We were very happy with our stay here. The rooms were large, clean, modern and had many conveniences. The included breakfast is the breakfast to which every other hotel will be measured. We were walking distance to the convention center and the parking garage was very secure. Definitely will stay here again next time we are in Tucson.
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August 2023 by Mia Brown
Great Spot! Clean!Within walking distance to restaurants.Nice & relaxing pool on the 3rd level.I would recommend and stay again if in the area.Walkability: I walked between 1/4 - 1/2 mile to get dinner in the evenings. There’s a grocery store nearby as well.Food & drinks: You don’t have to walk too far to get dinner.You can also order via Uber Eats.
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August 2023 by Master Sergeant Sanchez
Not my favorite Hilton knockoff. Staff acted like they couldn't be bothered. My bathroom was dirty.Seriously thinking about using Marriott
