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March 2024 by Heidi Alvarez
Excellent service with my tax pro
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February 2024 by Deserie Salgado
Had a different tax prepper this year. She was nice and polite. However, this is the first time I have ever had to verify my identity with the IRS. Throughout the process, she said she had to remember to change my address on my tax forms and now looking back, she never did. Now my taxes will be delayed for 9 more weeks once I get my letter which will take 3 weeks to get if it goes to the right address. I will not be back next year after being a customer for almost 10 years. I did my taxes in January and just now found out that I have to verify my ID with the IRS. I wish H and R block would have told me about the delay, not let me figure it out on my own. I will probably not get my taxes for a long time despite them getting paid for this service.Update: Crickets from H and R block ... My address was not changed, checked the address info with IRS and it was my old address.
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February 2024 by Patricia Peppe
Disorganized, Rude. they scheduled and rescheduled our appointment without advising us. Bad management. I'll never use H&R again.
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February 2024 by Amelia Romero
Great service
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February 2024 by Alicia Garcia
Brenda my tax expert is amazing!
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April 2023 by Heraclio Ramirez
Very helpful and waited for us to take other documents to finish my taxes.
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April 2023 by Kathy Wilson
My agent was so kind so professional so knowledgeable about EVERYTHING
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April 2023 by Robert R.
I don't why people give them bad ratings and reviews although they're a good friendly staff tbh I will return each year to make my taxes....
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March 2023 by Iman M.
After 3 weeks they filed my taxes, I contacted them to ask why I haven't got any refund back yet, they told me my file was rejected because of miss spelling my last name and a glitch in the software. they told me to contact me to get some of my $400 back, they never did!!!Although my tax preparer was nice and knowledgable, the H&R system is so disappointing!
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February 2023 by AlexTheAlky games
Did my taxes with them Saturday, never got a text or email after. On the app it says “working on taxes” it’s been 5 days. Called multiple times for BRENDA who said she’d call me back and never did. Called over and over, got HEIDI, who left me on hold indefinitely till the store closed. I just needed answers to move forward. They have not called back to tell me what’s going on. Not doing my taxes with them ever again.
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May 2022 by Marvin Carmen
Assisted with no major issues and felt like a priority instead of a chore. Timely and very helpful
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May 2022 by Pete and Celina Salgado
I was given a scheduled day that I recommended and time frame.
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April 2022 by Mariyah Valenzulea
The lady that prepared my taxes was very nice and well mannered. Very professional and explained things to me
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April 2022 by Ricky Miller
WE like the Person who did our taxes and she the only reason I will go back but if she leaves then we will go some where else
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April 2022 by michael connor
Martha was amazing. Walked me through the process step by step.
