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February 2024 by Keith Dozier
My experience was 5 stars. My tax prepararer was Amazing the past 3 years each time she's been magnificent.
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February 2024 by Paul Moore
Because they always do a great job
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March 2023 by Jessa
There was a simple error made on my partner’s and my taxes and luckily we got the insurance but this error set us back 6-8 WEEKS to receive our taxes. We have two children and are in between housing. We NEEDED this money and made the absolute earliest appointment we could to file. Because of this error, we are HOMELESS with two children and living apart from their father/my partner because we have no place to go. This would have been avoided had the tax “expert” not left a post-it note on the front page of our taxes.I’m giving 2 stars because we’ve used them before with no issues, it’s fast and convenient when they don’t ruin your life, and we were told we’d be given a discount on the fees for the inconvenience. Don’t know how much or if it will happen but I’m still homeless as of now because of this…
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March 2023 by Lupe Campos
Lauri is extremely knowledgeable, professional and caring. So happy she is back to help us with our taxes and other life changing events we could use some guidance/information on.
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March 2023 by Bradley Nowak
This has been the 2nd time using this location to do my taxes, and I really have to say I enjoy working with my tax advisor Cathy. Thank you again for doing my taxes and getting them done in such a fast, efficient, timely manner. The rates and fees are the same as going to any other tax advisor but here you get the professional/personal attention that is needed. I will continue to use Cathy for all my tax needs.
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March 2023 by Victoria Mitchell
I worked with Jill at AZ pavilions location to help me fix the mess my previous tax preparer of over 15 years had created. She corrected and amended my return for 2020 and is reviewing for 2021. I will definitely be back to this location for my tax needs. Thank you!
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March 2023 by mutz
Az pavilions has the best tax preparation associates!
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February 2023 by Marisella Bowman
Lauri Campbell at the cortaro location is amazing. I recommend her. She is fast friendly and cares about her clients.
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June 2022 by Ashira Davis
I had a tax preparer at the AZ Pavilions location do my taxes for 2021. When I got home I reviewed the tax return and found an error in some of the numbers entered. I immediately contacted him and he said he would amend it for free which would result in an additional refund of over $800 from the IRS. He amended the return and then yesterday I received a notice in the mail from the IRS telling me now I OWE $24.10. When I tried to call the tax preparer I was told he is not back until next tax season. I could've done a better job with less errors preparing my own taxes! What a complete and total waste of money spent on having H&R Block do it. Never again. Do yourself a favor and find someone else unless you have a VERY simple tax return.
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May 2022 by Decomte Frison Morris
These people had a week to file my 2018 taxes.On the 12th of April I confirmed that they had received the correct documents. They told me someone in the office would file them on my behalf and they knew that there was a strict deadline to file for 2018 or the the US Treasury would keep any money that they would owe me. They called my wife and on the 18th around 10:30pm and left a message saying they had a few questions. We called the number over 10 times and nobody answered We left a message that put us in a queue. When someone finally called us back they told us that there was nothing they could do and we'd have to mail them in on the 19th which is past the deadline! They officially screwed us out of about $2100+ due to their lack of organization. DO NOT hire them for anything.
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April 2022 by Elizabeth Cope
The people were very friendly and nice and helped me and made me feel comfortable.
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March 2022 by Colleen Trapp
Have used this H&R office since we moved to AZ 10 yrs ago. The service is superb. Consultant Cathy Thorsrud has been super to work with and always very helpful to explain any changes in the tax laws. This office and it's staff gets 5 ? stars for every year we have been working with them.
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March 2022 by Cindy Kent
My tax professional was very professional and extremely happy to be able to help me with my 2 years of taxes. I am grateful.
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March 2022 by Brandon and Katie Macklin
We have used them for the last few years and appreciate it every time.
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March 2022 by Walnut Dog
Speed of service and knowledge of the system plus the office is closer to my house
