-
March 2024 by David Matsuno
We really enjoy our time with Jenelle doing our tax return..... she's very knowledgeable....quick to complete our returns!
-
March 2024 by James Tankersley
Great Service! Yvonne Cook did my preparation. Efficient, cordial, and knows the how to do it!
-
February 2024 by Ashlea Watley
Fast and friendly services
-
March 2023 by Arlene Martinez
Amazing done well for me ?
-
March 2023 by R Dawg
I don't feel I got the maximum refund, I feel cheated that I had to pay 230$ just to do taxes, and that I could have gotten more at any other location most definitely doing the my self. Never going back again. Anyone reading this should do the same.
-
March 2023 by A.l Maz
BEWARE!!! As expected, easy and personable preparer. " PEACE OF MIND " is a WASTE OF MONEY AND NOT HONORED. One Year Later still NO RETURN RECEIVED... AND NOT ONE PERSON TO ANSWER FOR WHY! AUDIT IN PROCESS! WITHOUT ANY HELP!
-
February 2023 by Google user
I don't feel I got the maximum refund, I feel cheated that I had to pay 230$ just to do taxes, and that I could have gotten more at any other location most definitely doing the my self. Never going back again. Anyone reading this should do the same.
-
July 2022 by Felicity Renee
This happened sometime in either late March or early April of this year. I am new to taxes, fairly young and still learning each and every day. I tried doing my taxes online but I decided to come in person to get some help and guidance. I came to H\\u0026R Block on 22nd and Alvernon. Huge mistake. Tim Chu is who my appointment was with. He hardly talked during the appointment but he got all my information such as my W2’s, forms, workplace, etc. It wasn’t until towards the end when Tim Chu finally decided to tell me the fees associated with filing my taxes with H\\u0026R Block. The fees were way more than I was expecting and my return wasn’t what I was expecting and I decided not to follow through with filing my taxes through H\\u0026R Block. After telling Tim Chu this he proceeded to say how I wasted his time and not to come in wasting other peoples time. Instead of offering to help me and guide me and answer my questions to why my return was so low he insulted me, saying I do not make enough money, maybe I should work somewhere where I make more. He was incredibly rude and I left in tears due to Tim Chu’s words and actions. I came back after I composed myself telling the receptionist I wanted to file a complaint and speak to a manager. She was a wonderful help and heard the whole entire thing and was very sympathetic for me. I spoke to the manager over the phone and she was a decent help, but from my understanding Tim Chu had no consequences except getting talked to. To be honest, there was no way of me knowing whether or not there were consequences because nobody ever followed up with me, I’m just going based off on what I was told by the manager and her response was “I will talk to him”. She agreed his actions and words were nowhere near acceptable, but I was never given a follow up and when I asked to speak to someone higher than her, her response was “it’s just going to go back to me so there’s no point”. Very poor customer service, DO NOT schedule your tax appointment with Tim Chu he is unprofessional, rude, and judge mental. I will NEVER be coming to ANY H\\u0026R Block ever again.
-
May 2022 by William Rathbun
H\\u0026R Block messed up my taxes ! Anna Cortez Serrato Did my taxes on March 24 2022 they where supposed to be setup for direct deposit and withdrawal but when I got home I found out they where not and my address was also not updated . I went back and Janelle did here best to straighten out Anna's mistakes\ I figured for $205.00 dollars they would be more professional I'm expecting a refund from state but with the wrong address who knows if I'll get it
-
May 2022 by Antione Jackson
They were very nice and made it easy to understand
-
April 2022 by Echo F
My tax lady was very nice and explained everything to me. No wait time, I was helped as soon as I walked in the door! Price was a little high, but everything is nowadays. I was given the option to have the fees taken out of my return. So I dident have to pay any out of pocket that day.
-
April 2022 by Claudie Lovell
I picked three because they were very prominent and performing and helping me do my taxes but I did not choose five because I have not seen how long it took to get my tax refund I was told that I will be receiving my text refund in exactly 21 days or less and if that is correct then I would happily change my answer from 3 to 5.
-
April 2022 by Brandon Strickland
Tim was very knowledgeable and very helpful in helping me get my taxes done.
-
March 2022 by Abe Fraijo
Very unprofessional,I had a 9:00 appointment with Tim Chu.his 9:30 Appointment was there Half an hour early.I then realized I left my Reading glasses in the car.I went out to get them and when I came back in he had taken his 9:30 appointment.if that's the way he treats long-term customers l will take my business elsewhere.
-
March 2022 by Rana Farizer
Have been doing my taxes here for 7 years always great experience
