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November 2023 by Harris Jatoi
I recently traded my car for one at Infiniti of Tucson and it was an easy, smooth and professional experience from start to finish. I’m almost two hours away in Phoenix and their salesman drove up their car to my home at a time that worked around my busy work schedule. I was able to drive and spend time with the car, fell in love with it, was able to sign everything right at my house, they gave me a great price for my trade and drove it back to Tucson. My salesman David and his finance manager Pancho went above and beyond to accommodate my schedule and distance and provided helpful, courteous, knowledgeable and professional service from start to finish! I highly recommend them, even if you’re not a Tucson local like myself.
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November 2023 by Ann Liggins
Tish and Poncho provided a smooth and easy, straightforward experience for us as we bought our used car. We are so happy with the condition of the car and appreciate the service the car received before we ever looked at it. Best car-buying experience I’ve ever had!!
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November 2023 by Kana Mott
We've been receiving service here for 16 years, with two different vehicles. Damon Smith consistently delivers excellent service and while also keeping us clearly informed on our vehicle repair needs. Their administrative staff is also very organized and efficient. Thank you Infiniti of Tucson for making us feel valued and well cared for. We are grateful.
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September 2023 by Becky Mellor
By far the best car buying experience we've had, and we bought a used car! Tish Bradford was awesome and we highly recommend her if you're looking for a new ride! In and out of the dealership in 2 hours! That's a record for us.
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September 2023 by Otho Cox
I had a key programming issue with my recently purchases vehicle and had to tow haul it to the dealership on a trailer. There was construction going on, making it almost impossible to address my issue. Despite the hurdles of all of these problems, the leadership there was astounding! Although the construction made it impossible to get my infinity into the shop, the tech came out and was able to address my issues and get me out of there with my vehicle starting and running. The teamwork there is amazing and they went above and beyond to help a customer in dire need. If I could give them 10 stars, I would! Very highly recommend this dealership and I hope they all know my gratitude! Thank you guys!
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September 2023 by Dawn Walker
Tish was amazing to work with! I wanted a specific car and she found it for me. She also was able to get it for the right price. She took care of me from start to finish! Very customer service oriented.Poncho was excellent as well. He handled the loan and financing exactly as we had requested.I will buy from them again and send friends and family.
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September 2023 by Cynthia Unwin
Cayo Pico always gives the best service experience. He is detailed with any car concerns and always makes me feel like I am leaving my vehicle in good hands. Everything is made to feel so easy and done in a timely manner. Even when it’s time to check out. The staff at the desk is so kind, courteous, and quick. It’s like the team is always standing by to serve the customer. If only every business gave their customers this Royal Treatment! I look forward to my next visit. ? -Cynthia
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August 2023 by Lonnie Goodson
The Service Advisor was very friendly, courteous, and competent. My issue was accurately diagnosed and confirmed by the technician. My car issue was promptly resolved in a very reasonable timeframe. Excellent job !!!
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August 2023 by Kelsey Miles
Tish my sales women and the crew including Infiniti finance really hooked me up over there. I don’t have superb credit but I did have a nice trade in and a few thousand down. And they got me a fair deal and the car I wanted. I was also amazed with the quality of car and the fairness of pricing. They have Some really nice cars over there. AMAZING!!!! I would recommend a stop in if your even contemplating about a luxury brand auto.
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August 2023 by Alexander Puca
I purchased my car here and they have been nothing short of exceptional with the service. I am always taken care of and appreciate the recommendations and guidance the service managers give me when going over what’s “truly needed” versus “what can wait ‘til next service”.
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August 2023 by Karyl C
I will never go back to service my car here again! I received a letter from Consumer Affairs regarding a extended warranty on my CVT transmission. The warranty states 9 yrs/ 94.000 what ever comes first. I brought the letter with me when I took my car in for a oil change 8/1/2. I requested that they do a diagnostic because my car has over ****** miles on it. They came back to me saying that I needed to replace my CVT Control Valve. I was told that they would not honor the letter because their computer shows that my warranty expired on June 2023. I never have had an experience like this before, *********** manager didn't even bother to come to speak with me regarding this letter. I was basically told I am sorry but there is noting they can do! They did make a copy of the letter, but refused to even try to help resolve this issue. I am filing a complaint with **** I will continue my fight with Infinity Consumer Affairs. I am shocked at how low the level of Customer satisfaction means to **********************! I left a voice message for the manger of service but have yet to hear back from him!
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July 2023 by Elizabeth Back
Service was great, Chris Barns keep us in the loop as to what was going on with our car. We appreciated it very much because we do not live in Tucson. I alway get great service when I’m there!!
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July 2023 by David Gutierrez
Chris Barnes, service consultant, was very helpful and pleasant. All my concerns were addressed. He even had a full check up done at on cost.
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July 2023 by Ron Fontaine
Needed my car fixed immediately to get back on the road. It was handled quickly and professionally. Awesome dealership
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July 2023 by Paul Roma
Great place! Tish was very knowledgeable and fought hard to give a great deal. The dealership is clean and the staff are very friendly.
