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December 2023 by Veronica L.
Integrity is no longer what it used to be for the past 20 years we have been going to integrity and it sends me to inform you all that Troy the original owner has retired. The new owner has added on fees to disposal and shop supplies . This was a shocker to us and additional $40 to our bill. . The original mechanics are no longer there. There's a sign that says hiring. I wish I knew where all his mechanics went to because I am no longer going to be using this establishment.
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November 2023 by Ann M.
Did the AC repaired right, fast, and at a reasonable cost. I am extremely satisfied with their service.
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November 2023 by Owen Strickland
Tremendous service. I had transmission issues on my 2017 Ford Explorer. Integrity was super busy, but was able to troubleshoot my issue after two days. They determined the transmission needed to be replaced and worked with my warranty company (America Auto Shield) to get it completed. I was completely hands off and Taj took care of everything. I was never worried and I was always given updates. I will never go anywhere but this place as long as I live in the Tucson/Marana area.
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November 2023 by Austin R
I highly recommend this place The mechanics are very professional and know what they're doing. And everyone at the front desk is the same and superfriendly. And willing to help thank you guys. I will definitely be back.!
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November 2023 by Chris and Liza Perry
I made an appointment for our Ford F-350 that needed a 110,000 mile checkup. Jesse helped make this process smooth. It took all day. Jesse said they have a curiosity car that would take me back home. I waited for the truck. Jesse kept me updated on what needed to be worked on and also updated the estimate as work progressed. Super nice people. Anyone that are in the Tucson area should use them. I was able to see that as customers came in it was like a big family, warm welcoming people. Thank you again for taking care of our truck aka "Boss Lady".Services: Transmission
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November 2023 by Lou Szathmary
Being new to the area I was looking for a new automotive shop. It's a little bit of a drive but we'll worth the trip. Friendly, honest personnel who do a great job from start to finish.Lost art nowadays. I'm a customer for life.
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November 2023 by Nick Franco
Took in my son's 1996 Ford Bronco to have the transmission pan replaced, and the pan is leaking. I took it back once already and it's still leaking after they fixed it the second time. During the repairs they smeared grease on the carpet, door panel, and steering wheel. They did clean it up after I complained, but refused to pay for it to be professionally detailed. I have gone to this location with multiple vehicles for years, but after this experience I'll probably look elsewhere.
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October 2023 by William C.
Integrity better get their act together. They have lost all of their support staff and lead mechanic. Their customer support is significantly suffering. A business is nothing without good people.
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September 2023 by Casaundra Davis-Powell
Took my Ford Expedition in to get fixed, but discovered problem was related to the computer system and they couldn't fix it. I was charged for the diagnosis but now have to take my vehicle to Ford to have the work done which means I have to pay another $250 for deductible because integrity doesn't have the equipment to reprogram my vehicle computer. Didn't notice till I arrived home that my liners from the front floorboard were laying in my back seat. They didn't put them back where they belonged.
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September 2023 by Joseph Salgado II
Quality service and awesome people! It’s hard to find a shop you can trust in today auto shop world and Integrity provides just what we are looking for, it’s all I their name! Highly recommend!Service: Auto water leak repair
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September 2023 by Vincent P.
This place is trash. They should take diesel out of their name because no one in there knows how to work on one. It took them all day to do an oil change ,air filter, headlights and windshield wiper nozzles I didn't even need. I came in explaining to them that my wiper fluid reservoir had a crack in it, I saw it first hand. For some reason they think it's the hoses to the spray nozzles that keeps triggering the windshield wiper fluid sensor. I told her that's not the case but she assured me that was the fix. When I go in to pick up the truck she has the nerve to tell me that it tripped the sensor again and I have a bad sensor, Like really? This was after a whole day of no communication on the status of the truck or what it may need. I took it to another mechanic they change out the reservoir and now the sensor is not kicking on. What it pays to be a professional. Not even that alone they broke all the clips to the heat shield on the hood and threw the shield into the truck bed without even telling me. I looked back there and said wtf. They also said they did a full inspection of all fluids, brakes, and vehicle and told me everything is fine no details it's all good. My other mechanic showed me my worn down brake pads I asked them to look at. This place sucks don't waste your time or money here take it to somewhere they care for your tow pig. I'd give it no stars if I could because they charged me for crap I didn't need.
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September 2023 by Steven Willeford
Don't take your diesel truck here no real test was done. They ran the codes it said injector for cylinder 8 was bad so they replaced it. No other testing was done. they replaced the injector and I still had the same problem. It idles really rough and blows black and white smoke. They said it's idling rough because air in the fuel line. I need to drive it for a while. I drove it for a week. It didn't get any better. I called to ask what they can do. Never called me back. So much for integrity. They charged $1,765 for 1 injector didn't even solve the problem. Now they won't call me back. I took my truck to affordable diesel in tucson. They found I have no compression in cylinder 8. Which threw the injector 8 imbalanced code. Don't bring your vehicles here they are just taking money and guessing.
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August 2023 by Frank L.
I have been a customer since 2022 and always get great service. It is very comforting to know that I can bring them my vehicle and get an honest quote without feeling like they are up selling. The explain the issues and the solutions. I am a customer for life now.
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August 2023 by Kamaryn P.
They were so busy but took the time to get me in. I broke down m and am from out of town. I would recommend them to my friends! Jesse thanks for helping me out of a bad situation.
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August 2023 by Kristy M.
Brought a truck in with an issue after making an appointment and giving information before arriving. Was charged for a repair and given my truck back without anything being correct. When I spoke to the person on the phone he patronized me as if I wasn't aware of what was wrong and then stated well it worked early so you obviously have a leak. No joke man, that's why I brought in because there was a problem. Will never recommend or return.
