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December 2023 by casandra mcintyre
Jaybees is awesome, shelly is wonderful to work with.
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December 2023 by JD B
Great service and good prices! Always bring my cars here and trust them with everything!
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November 2023 by Barry Shapiro
At 74, and having close to 50 motor vehicles in my life, I have never experienced an auto repair shop even close to JayBees. I was driving our Ford F150 home from Port Townsend, WA, where I learned that we had a major repair needed to the engine. Luckily I came across JayBees website and was compelled to call. Lucky me, Shelly Maynard answers the phone and a real conversation takes place. Why is this point important? I’ll ask you the reader of this review, when is the last time you called any service business and experienced a person who was authentic and cared about why you were calling?I set an appointment a few days after I would return home to Tucson and explained that I had an extended warranty service I’d not used before. Shelly assured me that they work with the various companies often and that she would take the lead.JayBees Auto Service is owned and operated by women, and has been for several decades. It’s my opinion, that this is why it’s run and operated with such dignity. Every step of the way I was communicated with and advised about making decisions as the mechanic discovered a few additional issues.After less than a week, our truck was ready to be brought home. I had not met anyone in person yet, because we dropped it off the night before our appointment. We had the pleasure of meeting the owner, Jacqui Harry, and Shelly at the same time. This entire experience was so uniquely enjoyable that it still is resonating with me, even two weeks afterwards.Thank you JayBees! BarryService: Engine repair
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October 2023 by Barry S.
At 74, and having close to 50 motor vehicles in my life, I have never experienced an auto repair shop even close to JayBees. I was driving our Ford F150 home from Port Townsend, WA, where I learned that we had a major repair needed to the engine. Luckily I came across JayBees website and was compelled to call. Lucky me, Shelly Maynard answers the phone and a real conversation takes place. Why is this point important? I'll ask you the reader of this review, when is the last time you called any service business and experienced a person who was authentic and cared about why you were calling?I set an appointment a few days after I would return home to Tucson and explained that I had an extended warranty service I'd not used before. Shelly assured me that they work with the various companies often and that she would take the lead.JayBees Auto Service is owned and operated by women, and has been for several decades. It's my opinion, that this is why it's run and operated with such dignity. Every step of the way I was communicated with and advised about making decisions as the mechanic discovered a few additional issues.After less than a week, our truck was ready to be brought home. I had not met anyone in person yet, because we dropped it off the night before our appointment. We had the pleasure of meeting the owner, Jacqui Harry, and Shelly at the same time. This entire experience was so uniquely enjoyable that it still is resonating with me, even two weeks afterwards.Thank you JayBees! Barry
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July 2023 by Rene' Luedeman
JayBees has been repairing our old cars for years and years. They fixed the A/C on our 2002 van after the dealer tried 2 times and was not successful but JayBees figured out the problem and made it work. They recently fixed our 1994 Explorer and did a complete engine change on my husband's 2006 Mustang last month. They always do a fantastic job, are excellent at communication, have fair pricing, go above and beyond to find parts especially for older cars, and are kind and helpful. Thanks JayBees! Appreciate you!Services: Auto engine diagnostic
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July 2023 by R H.
Most recently JayBees replaced my front rotors and pads, and over the last several months, they've done a few other repairs on my vehicle as well as routine maintenance. Each time I could not be more pleased with the results. They go the extra mile to take care of their customers, a level of customer service that is hard to find these days.
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June 2023 by John Bartlett
No one really has to go anywhere other than here for trustworthy auto repair service! Had my car " repaired" at MPG where they did more damage by their "professionals"! Jay Bee's repaired my car to the point it felt brand new!! Will never take my cars anywhere else? Thank you!!Services: Auto battery replacement
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May 2023 by Skeet Thomas
After Pep Boys gave me a quote of almost $1,500 to have my steering repaired, I decided to take my car to Jay Bee's for a second quote. Jackie came out and inspected my tires first and showed me that the problem of my car pulling is because of the tires not the steering. She she suggested going to East Side Tire, a few buildings down from them, to get new tires. Jay Bees helped me solve my problem and get new tires all in about an hour. There was also no charge on their expertise for letting me know that it was a tire problem and not steering. I have been using their service for at least 25 years and trust them to the fullest. Thank you Jay Bee's.
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February 2023 by Amy Collinsworth
JayBees is the only auto shop I trust! I have been taking my cars here for years and am always super happy. Shelley is always a joy to talk to and I love visiting any office with a cat.
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December 2022 by Arizona Kim
My husband's family has known the family of the people who own this shop for generations. Going back to the late 1960s, in fact, because they were both in the local auto repair trade. That's why we thought we would get good service. So disappointed.My 2006 Mustang had the check engine light on. We took it to Auto Zone and they said the most likely cause was the EGR valve. While trying to find someone to fix it, we also started having problems with the check charging system warning coming on. Eventually, the alternator went out and we replaced that.We got time to take it in to JayBees for the EGR issue. Instead of fixing the EGR problem, they insisted that the car's computer needed to be fixed. They did that to the tune of several hundred dollars and sent the car home.The charging system immediately started acting up. They diagnosed it and said that it needed a new alternator...again. So, we got a more expensive alternator and changed that.Then, the check engine light came back on. We asked them about it. They told us that we had to change the EGR valve. What???? That was the initial problem we took it to them for when they instead charged us for changing the computer!!Anyway, they said they would charge us $600 to change the EGR valve. Mind you, it's a $150 (resale) part at Auto Zone or O'Reilly and takes at most 30 minutes to change.So, we changed the EGR valve ourselves despite the fact that it's why we originally took it to them when they decided they would charge us a ridiculous amount to change a different part instead.The check charging system warning came on again. Our shadetree mechanic looked at the alternator again. Plastic parts near the engine are burned and melted. We took it back to Auto Zone. They tested it and it was no good. It has a lifetime warranty, so they gave us a new one and we put it on again. This is the third time we've changed it in less than a year.The check engine light is still on, meanwhile, so there seems to be something still wrong that they never diagnosed.So, now I don't know what to do. There's something obviously wrong with the car. It never had anything to do with the computer that they charged us to change. I don't trust them to look at it again. If you can't trust someone whose family you've known for almost 55 years, who can you trust? I certainly don't have $500-600 a pop to give them to do work that doesn't fix the problem.Services: Engine repair
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November 2022 by Noel
Best experience I;ve ever had at any auto service. From the moment I called, I knew I was in the right hands. Shelly was so kind and thorough in all her explanations and consistently kept me as informed as I could be about my vehicle. I had some issues in my vehicle regarding a strange smell coming from the AC and after a very thorough examination of everything, I had that fixed along with all other maintenance needs. It turned out to be an oil leak, and now the car feels brand new with no leakage. It is running smooth as ever. And to top all of that off- they have a cat in the office! Couldn't ask for a better experience. Thanks JayBees!
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October 2022 by Elyssa
Great experience whenever I take my Jeep Liberty. We appreciate the communication from the staff and fair prices.
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October 2022 by Samuel Rhodes
Very professional, good prices, never felt like I was being overcharged or sold expensive repair I didn't need.
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September 2022 by Heather Lo
I always rely on JayBees for my car maintenance needs. I trust the owner and employees with everything they tell me about my vehicle. Plus this is a woman-owned business!
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July 2022 by Conner doe
Had a few thousand dollars worth of work i needed done and I chose Jaybees to do it based on a recommendation from a friend.Shelly was able to price out different options with a realistic approach without pressure to choose unnecessary work.Customer service and patience is unbelievable.After the work was done and I was going to leave town an OEM part that was installed was faulty and the staff got me into the shop and fixed up the next day. TOTALLY AWESOME. Thanks for all the good work.