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December 2025 by Ken Plumley
I took my Hyundai Palisade for an oil change, and I had a complaint about noise in the rear end primarily when I backed up.
After a three hour wait they told me that the problem was in my trailer hitch and they cannot do anything to it because it was not made by Hyundai
I bought that hitch because it was much better than what was offered by Hyundai and it was put on by a Hyundai dealer in Florida.
Needless to say, they did not fix a thing. The noise is even worse now, and I gave them hell before I left, which they didn’t care about.
I asked to speak to the general manager, but they would not allow that so I got the service manager named Alan, who didn’t offer me anything other than what the service man had stated.
The problem is not in the hitch. It is in the rear end somewhere even though it is front wheel drive.
I do not recommend Jim click Hyundai or any of this other dealerships here in Tucson
They just don’t listen to the customer and they don’t care
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November 2025 by Gerard Raneri Your Mobile Dog Trainer
Pack a lunch because you’ll sit and wait and wait for your car! They have tons of staff walking around however they can’t seem to get your car fixed in the agreed timeframe. After today I’ll find a local mechanic to do the work on my car. Jim Click Hyundai has excessively poor service. Sure wish it wasn’t that way…but it is.
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November 2025 by Kinh Jonhson
Sent me misleading offer in the mail.
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November 2025 by jay ortiz
Dishonest on repair needs, alternateive shop pointed out the mis representations, an obvious one was that I needed a new engine air filter, it was brand new! Transmission & Brake oils did not need servicing. I know wonder if they are truley using the correct oil and actually replacing the oil filter. I love my Tucson Hyundai, best car I've ever had. Dealership is disappointing.
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November 2025 by N M Diaz
PUSHY! I worked with two people at the dealership to purchase my vehicle. One, Taylor, a salesperson, was great - friendly, responsive, and a solid communicator. The other Dylan Henschell, who is a finance manger, is terrible. He was pushy to the point of being disrespectful, unprofessional, and condescending. And, it was all over me not wanting to purchase a warranty package. I told him I wasn't interested from the start and he kept going and kept trying to deal. I had to tell him no at least four times. I was to the point of walking away from the deal (but I found the exact car I spent 3 months looking for) and I was upset by the poor treatment. If you find a car you like on this lot, you don't need to walk away, but you should go in knowing what you do/don't want and letting them know right up front otherwise they'll try to snow you into something you don't need or want.
By the way. regarding those warrant programs... Dealerships often make more from these products than they do from the vehicles themselves. They have a huge mark up. Get AAA and save the money you would have used to purchase a warranty for vehicle repairs.
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November 2025 by Michael Bellino
Good visit, respectful staff.
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November 2025 by Amanda Hatch
Katrina and Taylor made a fantastic team for selling me my used car.
Everything after that has been unnecessarily difficult. The TPMS light came on not even 24 hours after I had purchased the vehicle. I called and they told me I could bring the vehicle in for a look. Two hours of sitting in the dealership to be told the sensors have gone bad and it will be $300 to replace… for a vehicle I haven’t made a payment on, have not had possession of for more than a week, that was sold with faulty sensors.
I’m hesitant to take my vehicle back for the maintenance program since I’m not sure if their service department can actually be trusted to make sure the vehicles are road worthy.
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November 2025 by A Alvarez
11/5/2025 I bought a 2025 Hyundai Elantra limited with the fabulous assistance from Taylor Warne the super star! She was extremely knowledgeable, friendly & honest. She made me feel at ease. She also took the time to explain to me all the high tech components in the car as well as the warranties. I really like my car and I want to thank Taylor for such a positive experience!
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November 2025 by Amber Smith
This is one of the worst car companies you can ever buy! Not only do they not hold the value. I had nothing but issues since getting the 2024 Hyundai palisade. The car get air kicking on the ABS system and I kept taking it only for the manufacturing company telling the store workers to get the vehicle back and that it’s under investigation. Mind you that is a huge safety risk because sometimes the car almost wouldn’t even stop the brake with hearted the steering wheel And there’s also a recall for the seatbelt there’s also another recall for the engine, possibly going out and losing all control of power steering because Hyundai did not want to help Me, I was left with no choice of getting a new vehicle that was safe, not only for me and my daughter but for others around because an accident was the last thing I wanted to cause. There are two lawsuits out on this exact issue right now and consumer affairs. Does not want to even give me any compensation for what I have to go through after only owning the vehicle for I had a completely paid off car to now having a car payment because of their lack of caring about safety and fixing the issue I will never buy from them again, and I would never recommend a Hyundai
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November 2025 by Mary Ann Raymond
Great d service
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November 2025 by Thomas Tulowitzki
All dealerships are not the same... if you are looking for a great vehicle with the best warranty in the business, consider a Hyundai at Jim Click Eastside in Tucson. I just purchased my third Hyundai Tucson here, and I can't say enough good things about my salesperson Katrina, her sales manager, and the finance person. I got a good deal with minimal hassle, and everyone has gone out of their way to make sure we were satisfied with the deal and the vehicle. Highly recommended!
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November 2025 by Ana Garcia
A great group of people that take really good care of you. I highly recommend this location.
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November 2025 by Wil Large
Easy, Fast, Friendly Service
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November 2025 by william hill
Excellent facility, service and staff. If you’re in the market for a new vehicle ask for Taylor or Brian. They are awesome!
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October 2025 by Brooke
The employees at this location are very friendly and courteous, and the service was done in a timely manner alex rigaud and gigi were very welcoming and have good customer service skills.
