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December 2023 by Arlene Corey
Very rude receptionist on the phone and in person. It felt like it was an interrogation and she was not helpful in making my appointment.
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November 2023 by Dana Zelig
Very disappointed in the manager at Tucson Foothills. She goes out of her way to pretend she is doing everything within her power to accommodate customers, but has excuse after excuse as to why she cannot be held personally accountable for her failures to actually do so.I suggest she find a therapist or join a support group to understand why she views herself as both a hero and victim, and why others are always at fault when she falls short. Her unresolved triggers are clearly preventing her from seeing the ways in which she is contributing to the frustration of her patrons.I have asked her to initiate cancellation of my membership, despite being a satisfied Massage Envy customer for many years, specifically because of two very upsetting conversations I had with her today. At no point did she even attempt to encourage me to reconsider. In fact she seemed happy to lose my business. Because of one person, the Tucson Foothills Manager, I no longer wish to be a paying Massage Envy client.
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September 2023 by Ben M
Excellent just always hard to book
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August 2023 by Adreana Celis
Iliana or something sounding similar, very rude and tasteless. I had to cancel last minute to take my dog to the emergency vet. I asked if it would be possible to wave the 50% charge for having to reschedule considering the circumstances - which for the record I pulled something in my back and needed this massage, but my dog possibly having a broken back took priority . I completely understand any business with a strict cancellation policy so it didn't bother me a whole lot when she stated that. HOWEVER, professionalism and class would have made her mouth stop after that. Instead, Iliana decided to be condescending and tacky while she dragged out how the "staff needs to still make money", "because this is how they make their living, you know so they can live". She repeated this 3-4 times with the same condescending tone. Her lack of empathy and tackiness in a moment she could have been a professional representation of Massage Envy is why myself and my family will never come to this location and will be canceling our subscription/monthly passes.
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August 2023 by Jen R
While the people that work there are nice the company is awful. You would think they would give time to use credits. They do but if you miss the date too bad. $75 out the window and there’s no getting it back. Why massage envy? You should be more accommodating rather than just trying to make money. Don’t get scammed.
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June 2023 by KallmeKILO
I don't know.I've been to this place a couple times since I've been living in the area; I treat myself on my birthday.My first massage was better than my recent one. Neither guy focused on the areas I requested. They were more interested in talking.I'm not going to complain, be rude, and say, "Hey, Ole Boy, how about you just shut your face and work my calves and shoulders, eh"?Who does that?Everytime I went to pay I was always pressed to buy oils, or a package, become a member!Hello, I just want to pay and leave. . .I don't recall if they have military discounts.
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May 2023 by Jolene Kunde
I am in town for a conference and had a little time before it started. I called in and was able to get in due to a cancellation and it was AMAZING! I had Tiffany who has been there for 15 years and she really has healing hands! I even picked up some self healing pressure point balls that can be heated or cooled and a hook based on recommendations. Would absolutely recommend!
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May 2023 by Tanvi G
Had a bad experience the first time but didn't want to be too quick to judge but had even worse experience the next time. I think that is why they always have appointments available with some of their massage therapists as early as next day. Money wasted !
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March 2023 by John Sturtevant
Nice people and place but It's been a nighmare trying to book sessions. I've been unable to use accululated sessions and they expect me to continue paying every month for the "priveledge" of lower hourly rates. I gave a session to my girlfriend who showed up only to be told the person she scheduled with was out sick that day. I gave sessions to both my daughters during the holidays. One actually had a massage but the other was sent home because her scheduled provider wasn't in. No luck rescheduling so far. Should I pay another $90 to have a chance of benefit from the $300 worth of unused sessions? Seems like good money after bad. The manager keeps talking about benefits of membership as if I might be interested in something other than resolving a problem. In order to enjoy these amazing benefits I must first bring my account into "good standing" by paying for another session and then pay $20 a month in order to compete for times to use them. Stress reduction has never been so stressfull but writing this actually helped me realise that throwing good money after bad simply isn't an option.Dear Tucson Foothills Massage Envy manager...take yourself & friends to an amazing dinner on the money I wasted on unavailable service. You can now afford Wild Garlic Grill on my dime! The food is amazing and they never over promise or under deliver.All The Best,John
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January 2023 by Mary Kiefer
Beautiful views , wildlife are abundant, saguaro cactus bloom is magnificent. Hiking or walking for every skill level . You can literally pull up park and there is the trail . Don’t take Fido sadly not allowed in either Saguaro east or west .
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December 2022 by T J
My girl was very happy with the waxing of my eyebrow, Jessica gave me. Very happy with the work. Thank you
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December 2022 by Madison Alexandra
Literally I’ve had the worst daily headaches from muscle tension. Shannon easily found the pressure point that was causing me pain and immediately gave me relief. She also advised me on techniques to practice at home for outside of session time. Loved the entire experience
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December 2022 by Lexi Jablonski
Tiffany is an excellent massage therapist, knew just how to work out my tight spots!
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December 2022 by Cyd Marcus
I told Shannon about some specific pain issues in legs and she worked them out in the session and I had a wonderful nights sleep.
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November 2022 by Mercy Olson
Hello, I had a scheduled massage today that was scheduled 2 months ago. I confirmed the appointment yesterday via text, I filled out the Covid form the day of my scheduled appointment. I showed up for my 1.5 hour massage and was told I did not have an appointment. I was informed that the manager, James Leader removed me from the schedule hours before my scheduled appointment for no reason. Did not bother to text or call that he cancelled my appointment. I would like a response.Mathew Potter responded to my dilemma this evening. He was kind and understanding! I applaud his efforts and will continue my membership with ME! I am touched by his quick response and sincerity!Thank you Mathew!Mercy Olson
