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January 2024 by Debbie Boyd
They charged me for things I didn't want and would not let me return phone with a refund. Horrible customer service. Will never go back.
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November 2023 by Sebas tian
I went today to insert a eSIM n the girl was really lazy n disrespectful
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May 2023 by Leo Lucas
Wyatt and Miguel treated us like family as soon as we walked in the door. We are only going to do business at this location because of the great customer service. Nice people are here.
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May 2023 by Sam R
Wyatt and Miguel rock!!! They will do whatever they can to help. They were so friendly, personable and accommodating to what we needed. Keep up the good work guys.
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May 2023 by Ayo Ego
Miguel got down with whole new phone and buddle pack for the low. If your from the neighborhood differently come check him out. He's also the manager so he makes stuff way simpler!
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May 2023 by Youngmommy Julie
Miguel gave me such a fast and amazing experience, so glad I switched company’s ! Go metro !
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May 2023 by Ronnie Fletcher
They were really nice people and I left smiling. That's always a plus.
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May 2023 by John Curtis
Miguel manager great dude. Went out his way
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May 2023 by Barb McIntyre
MIGUEL IS THE WORST MANAGER EVER!!!I went in and he talked down on me because I smelled like cigarettes I watched him talk down on his other coworker there I hope Metro Corporation sees this he needs to be fired!!! I also filed a complaint with the BBB against Miguel the manager but everyone else is lovey especially Ashley she helped a lot
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April 2023 by Silly_Me
I love Metro Pcs as a company but the employees at this location just can not figure out what the cross streets are where they work and sent me to a location that was permanently closed.
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January 2023 by Kaitlyn Young
Melissa at this location was phenomenal in helping me select the right powerbank when I was in a pinch. She was friendly, calm and willing to make sure I had what I needed.
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March 2022 by michael young
Teresa and Daisy helped me for adding two Samsung tablets to my existing phone line. These two employees are quite helpful and very much customer oriented. Very satisfied with the transaction. Highly recommended.
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November 2021 by gina m.
I have been into this store twice to get my intermittent connectivity issues corrected. Both times, I was told I needed a new phone (my phone has a semi-cracked screen, but has been working fine until the past month). I do not want a new phone, just a working phone (my phone is only 8 months old). The clerk (a young, brunette, bespectacled man) turned my phone off, then back on the first time. The second time he removed my SIM card and then claimed he was troubleshooting. His solution both times was to buy a new phone. When I did agree to a new phone, he said it would be $69.95 and he would "throw in a case and a screen saver". When my total came to $123, my husband questioned the charges. The clerk told him that when he said he would "throw in a case and a screen saver" he meant give us a discount. My husband said "We are not spending any money here." We left, went to a different Metro-PCS store (S. Craycroft in Tucson, AZ). Amazingly, the lovely manager at that store did not even try to sell us a new phone, she did a network reset and VOILA! Problem solved. If you are looking to be sold a new phone as a solution to your connectivity issues, by all means go to the Metro-PCS at Kolb and Broadway. But if you a looking for a fix for connectivity issues, go to a Metro-PCS store where the employees know what they are doing, and are not just glorified salesmen.
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November 2021 by N G
Very satisfied with customer service, Shawnta is very knowledgeable, explains questions in detail, has a great attitude, Very satisfied with my new Samsung Galaxy..Highly recommend this location
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July 2021 by Angela Fuca
Great customer service
