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February 2024 by Sandy Romo
They have a sign be back in 15 it's been 30 still not here not ok
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January 2024 by Eric Smith
Will absolutely never shop here again. My husband went in to return a phone today that we purchased for Christmas that was defective, and before even asking what was wrong with the device, we were told we couldn’t return it because we didn’t know the name of the sales person who sold it to us or exactly what day we purchased it on. The woman working didn’t even bother to attempt to help, she basically didn’t feel like doing anything so we took a $300 loss over an iPhone 12 that fried 3 chargers and continues not to work. Shame on you metro, you were my go to for prepaid service. Get some employees who value their job instead of miserable ones.
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May 2023 by Samuel McNamara
Door was locked at 6:55... but no surprise, customer service has never been good
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April 2023 by R Seitz
Very bad experience at this location. Have had metro for over 15 yrs now. Never ever a bad experience until now. Rude and very unprofessional. Told me to get out of the store when I told her she knew nothing about Metro products . Anger issues with this lady. 4/4/23 6:15 pm. Other locations to be much better served.
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March 2023 by olivia tiznado
They helps me what I need
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October 2022 by Liz Harper
I like the employees here at this location more than most others. Always friendly, knowledgeable and helpful.
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September 2022 by Dustin Therrell
Very helpful staff.
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February 2022 by Anna Isabel
I recommend anyone being far from this store. The woman is dishonest with the information and you always will have problems with an increase in your plan.I never would recommend metro because the experience in this store.
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November 2021 by gina m.
I have been into this store twice to get my intermittent connectivity issues corrected. Both times, I was told I needed a new phone (my phone has a semi-cracked screen, but has been working fine until the past month). I do not want a new phone, just a working phone (my phone is only 8 months old). The clerk (a young, brunette, bespectacled man) turned my phone off, then back on the first time. The second time he removed my SIM card and then claimed he was troubleshooting. His solution both times was to buy a new phone. When I did agree to a new phone, he said it would be $69.95 and he would "throw in a case and a screen saver". When my total came to $123, my husband questioned the charges. The clerk told him that when he said he would "throw in a case and a screen saver" he meant give us a discount. My husband said "We are not spending any money here." We left, went to a different Metro-PCS store (S. Craycroft in Tucson, AZ). Amazingly, the lovely manager at that store did not even try to sell us a new phone, she did a network reset and VOILA! Problem solved. If you are looking to be sold a new phone as a solution to your connectivity issues, by all means go to the Metro-PCS at Kolb and Broadway. But if you a looking for a fix for connectivity issues, go to a Metro-PCS store where the employees know what they are doing, and are not just glorified salesmen.
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April 2021 by Leigh Bee
Marlene was very polite and helpful. I usually go to the one on Prince but I will continue to come here for great customer service.
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February 2021 by Justin Lemmon
Javier was super knowledgeable & helpful throughout the whole transaction. Real cool dude.
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December 2020 by Jesus Yzabal
Good customer service good people thank you
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October 2020 by Cassie
Thank you Julio for taking care of my mom and I. If you go to metro ask for Julio very helpful
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September 2020 by J G.
Absolutely horrifying service experience at this location. I came in to switch from Cricket and was interested in one of their free phone deals. Matthew talked up the Moto G Stylus which was displayed right next to the LG Stylo 6. I obviously went with the Moto G Stylus. Well... He was so talking SO much without even letting me get a few words in that I had to cut him off multiple times and his distraction caused him to ring up the WRONG PHONE ENTIRELY. The manager Janice looks at me and goes "Well are you sure you want the Moto G Stylus?" And at that point I'm beside myself. YES I WANT THAT PHONE! JUST BECAUSE YOUR EMPLOYEE AND YOURSELF CANT FIX YOUR ERROR YOU WANT ME TO SETTLE ON AN ENTIRELY DIFFETENT PHONE?!! At this point they had already ran my card. Their "solution" was to throw in a measely memory card. No practical solutions were offered. No empathy or concern was displayed. It was horrible. I felt like I was a bother because of the error that THEY MADE. Never ever ever go here. Matthew is incompetent as is the "manager." More so the manager Janice. I know we're all human and Make errors but come on. This is a place of business.
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February 2020 by Carolyn Acedo
Stay away from this place they're scandalous my husband broke the screen on his phone and Eliza and this other guy wanted talked us into getting another open another line which we didn't need and said that they would take care of us so they gave us a phone for 3 days they turn it off on the 4th day and I told him I bill was high he says well there's nothing for .jdon't do anything to get you in there and don't get you another phonebe aware of Elisa so I paid 8233 which is supposed to be $80 a month and then I look. and I called and talked to Eliza yesterday and told her about my bill and she hung up and she I kept calling she never answered so I told her I was calling another store to tell him what was going on. She scandalous and what she did and that's not good customer service and what makes me want to go back with you makes me want to just turn my phone off because people like her and the guy that helped us is scandalous and rude