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July 2023 by ELZA ACEDO
They never hold true to their hours
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July 2023 by Heather Burnette
The young man Anthony who works there is very rude . I tried to return a phone after only 4 days and he couldn’t help me he made me be out to be a rude person all because I wanted my money back today. He said the phone was scratched and It’s not. I called the 1800 customer service number and asked if anyone of the sales people can help and they said yes. Anthony told me it had to be the other person who helped me. I am so upset over how I was treated. All I wanted to do was get my money for the phone that I don’t need. The customer service person stated I am entitled to have a return . Little Anthony had his ear bud in as well which I think is very unprofessional as I’m an X-ray tech and believe strongly in customer service .Went back the same day when I was told the manager Antony would be there. They laughed at me and said the phone-was scratched made me feel awful s and I didn’t think it was scratched now I’m out of money and have a phone I don’t need
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July 2023 by Ping
Grade A Customer Service by Anthony,Very Friendly and Resourceful Staff.Thank you for going out your way to get us what we needed.More blessings to you and your location.
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July 2023 by Donna D
Part of Tmobile, pay as you go plans, and other services. Android to Apple products
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June 2023 by Heather Freeman
The young man Anthony who works there is very rude . I tried to return a phone after only 4 days and he couldn’t help me he made me be out to be a rude person all because I wanted my money back today. He said the phone was scratched and It’s not. I called the 1800 customer service number and asked if anyone of the sales people can help and they said yes. Anthony told me it had to be the other person who helped me. I am so upset over how I was treated. All I wanted to do was get my money for the phone that I don’t need. The customer service person stated I am entitled to have a return . Little Anthony had his ear bud in as well which I think is very unprofessional as I’m an X-ray tech and believe strongly in customer service .Went back the same day when I was told the manager Antony would be there. They laughed at me and said the phone-was scratched made me feel awful s and I didn’t think it was scratched now I’m out of money and have a phone I don’t need
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November 2022 by Rica Guer
Horrible service if could do 0 I would give it
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August 2022 by Max McAllister
Annoying staff. The other locations are much better, stay away from here
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July 2022 by Adriana Umphress
Listen to me y'all, I had to get a "insurance claims phone" and it wasn't reading the sim card, tried for a while to trouble shoot and research, finally I called the store hella close to closing time, they asked if I can come in and so I did. Let me tell y'all, no better customer service anywhere, PHIL, YOU ARE THE REAL MVP! Phil had my phone up and going in no time, made phone calls and GOT IT DONEEE! Phil if u read this thank you again honestly employee of the year right there. Phil would have probably saved my child's life, been the best God parent, and would have saved Jack from the titanic. I recommend this store and it's employees. Again Phil your the best!
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April 2022 by Bobby Huerta
Now It's been a Day Almost Bad But Got Great Once Crystal got on the phone But Let Me Tell you What Going I MEAN GOING OUT THERE WAY FOR YOU MEANS WHILE CRYSTAL forgive me if I spelled it wrong Your Awesome Great And Appreciated beyond belief she not only greeted me Greatly she helpd me get threw customer service as well helped talked to them for me not Only All This Great Guidance She Even USED HER PERSONAL CELL PHONE WITCH CAN B ALOT TO PPL Trust me I Kno Means The World as she helped customers in the back ground she Multi tasked Beyond belief Ppl Like You and With Your Type of Motivation makes ppl like us customers wanna stay and b Greater to Workers Really Thank You As well Her Employee working with her was Great Help as well please See Her For Recognization Thank You Metro Service From R
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November 2021 by gina m.
I have been into this store twice to get my intermittent connectivity issues corrected. Both times, I was told I needed a new phone (my phone has a semi-cracked screen, but has been working fine until the past month). I do not want a new phone, just a working phone (my phone is only 8 months old). The clerk (a young, brunette, bespectacled man) turned my phone off, then back on the first time. The second time he removed my SIM card and then claimed he was troubleshooting. His solution both times was to buy a new phone. When I did agree to a new phone, he said it would be $69.95 and he would "throw in a case and a screen saver". When my total came to $123, my husband questioned the charges. The clerk told him that when he said he would "throw in a case and a screen saver" he meant give us a discount. My husband said "We are not spending any money here." We left, went to a different Metro-PCS store (S. Craycroft in Tucson, AZ). Amazingly, the lovely manager at that store did not even try to sell us a new phone, she did a network reset and VOILA! Problem solved. If you are looking to be sold a new phone as a solution to your connectivity issues, by all means go to the Metro-PCS at Kolb and Broadway. But if you a looking for a fix for connectivity issues, go to a Metro-PCS store where the employees know what they are doing, and are not just glorified salesmen.
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November 2021 by Mary G
Valerie the associate on duty, went above and beyond, and was so helpful and respectful to me, she is a great asset to your business. Thanks so so much for your help Valerie.
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July 2021 by Marteen George
Alma lacsiram adds on extra payments without telling you so she can get extra money and when you ask her why your bill is higher then what she said she acts like she doesn't know.... never trust this metro!!!
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July 2021 by Elizabeth Libby Hughes
The experience has been greatgreat. The service staff exceptional. Not being tech savy they have walked me thru very patiently all if my problems.My phone is rapidly becoming my phone. And i think they have taught me something each visit.I am impressed.Thank you Crystal, anthony,Valerie and 1 other gal whose name name slips my mind. Thanks for such knowledge and friendly, and PATIENT SERVICETECHS. LIBBY AND precious
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May 2021 by Lorinda Garcia
I have the METRO PCS ON GOLF LINKS AND KOLB. The girls there are so helpful and I always have situations that come my way straightened out! Good people?
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April 2021 by ELAARON1988SWC
Alma was very helpful and nice. Thank you.
