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January 2024 by Gina Sisneros
TERRIBLE. DO NOT GO HERE.Drove thru on Dec 10, 2023 and our pick-up now has paint and dent damage on each side of the front fenders and along the body on each side. Our repair bill is $4,752.88. Immediately they self exclaim that they are not at fault but will "investigate". They give you a few days to cool off and then write you some generic letter that says that they are not responsible. This is the way they handle their operation. The one star is only because you cannot submit a review without adding one.
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December 2023 by ldelta pikachu
I was assaulted at the 22nd and Wilmot location, the people work there did nothing to help and would not let the police look at surveillance taps to catch them, the place is dirty with drug dealings going on per Tucson Police Dept. Their advice don't go to that location they can not help you if you do, stay away onless you want to buy drugs
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November 2023 by kevin ohea
Terrible Experience - Negligence, Theft, and Unprofessionalism!Our recent visit to Mister Carwash #395 at 8100 San Pedro Drive in Albuququerque turned into an absolute nightmare, marked by a shocking display of negligence, theft, and a complete lack of professionalism. During what should have been a routine full-service wash, my vehicle suffered an astounding $3000.00 in damages to the front end and hood due to the careless mistake of a Mister Carwash driver.As if that wasn't enough, I later discovered that some packages of candy had mysteriously vanished from the driver's console during the service. It is disheartening to think that in addition to the substantial damages, there was also an instance of theft by someone within the Mister Carwash team.Upon reaching out to Mister Carwash corporate, I was contacted by an individual from the location where the damages occurred, representing herself as an adjuster from the location. To my utter disbelief, she callously denied responsibility for the obvious and new damages to the hood, even refusing to cover a rental car unless it was included in the repair shop estimate. Furthermore, she denied any acknowledgment of the stolen items and callously dismissed my concerns without offering any reimbursement for the lost employee time incurred due to the damage.To add insult to injury, when I finally received my vehicle back, it was returned in an appalling state – dirty and far from the promised "full-service wash." This glaring lack of attention to detail and commitment to customer satisfaction only further highlights Mister Carwash's disregard for its patrons.I strongly caution anyone considering Mister Carwash to think twice before entrusting their vehicle to this establishment. The negligence, theft, and overall lack of accountability are not only unacceptable but indicative of a company that does not value its customers. Save yourself the trouble and choose a car wash service that takes pride in its work and respects its customers. Mister Carwash has lost my trust, and I urge others to consider alternative options for their vehicle care needs.
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November 2023 by Lady Shiva
10/29/23 So far my experiences with the staff have been okay but other than the first time setting up the reoccurring payment I haven't actually spoken to staff. Today after entering a bay to clean my vehicle I noticed that the space was covered mud on it therefore now my car tires had mud all over very them I went back to talk to the person at the beginning who said their name was Jerica and this person immediately threw their hands up to their side and tilted their head inquisitively and said "what do you want me to do about it?" I explained I had arrived at 8:00 and questioned whether or not they clean the bays at night. The person said well I've been open since 7:45. I just would have expected some sort of customer service phrase from this person. I'm sorry for your experience today. Something instead this person repeated again. What do you want me to do about it? ... I have the unlimited I can go back through but just the behavior of this person was not at all, what you would expect from someone who supposedly is in a customer service position.
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November 2023 by Andrew Oseman
Broke my front bumper curb sensor. Reported the incident and no called me back. Was told that the GM of the 22nd and Wilmot location would call me and got a no call. Called Corporate and was put on hold for over an hour. Planning on running a local story on Mr. Carwash. I would not recommend using them, there are a lot of other choices. BAD SERVICE and BAD follow up. Wash at your OWN risk
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October 2023 by Karla Covington
This company totally sucks! They absolutely fo nit care about their customers or making sure the customers property is handled with care and respect. Please do not go to this facility for your cars care as they will surely damage it and belittle you as you request them to do what they should to resolve and reassure you that your car will be fixed! They flat out called us a liar after we spent over an hour to see to it that they fix the damage done...taking pictures and getting our complaint down then never even doing anything to resolve it and denied our issue occurred and told us it wasn't the wheel they damaged but a different one stating we drove onto their property with the damage. Stating I was wrong!! You are putting your car in the hands of nitwits and ignorant folks! Don't do it!! They'll damage it for sure!
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October 2023 by Thomas Matthews
Service was adequate until now. Yesterday, the car wash in Conyers, GA ripped everything off the front of my GMC 2500HD. All stock parts. Pictures were taken by both myself and the employee attempting to assist me. I was told i would get a call from the facility manager by close of business yesterday…. Nothing. Been trying all day (it’s now 1:53 in the afternoon) to get in touch with someone at corporate. Been on hold for an hour now. I’m done with Mister. Cancelling three memberships and will tell all of my friends the same. Wish i could give negative stars at this point.
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October 2023 by Tegan White
The worst car wash, I ever been too.i bought a 2019 chevy silverado truck. And took it too mister car wash...and it took My chevy clip off the front of my truck..I been calling and no one as call me back.
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October 2023 by Mercy Mercy
The branch in Pasadena Sux. After I pay I ask for my receipt the machine was out of paper and the attendant told me we could give a written receipt….that The machine have been without paper for a long time.
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September 2023 by tina dicochea
I went for a car wash .I been a member for years .well threw the car wash on cortero mind you this is a new Mr carr wash the machine stopped twice .when I got off my car after it finished running three I notice my wing on my car was ripped off .I talked to the manager toke pic of the the damages and said they would get back to me no later than 3 days .I am still waiting for that call back ..I have left messages sent emails NO One CALLS BACK ..The funny thing is they have no problem taking my payment every month like clock work ..but when it comes for them to take responsibility for there messup they never live up to there responsibility .. This is the worse company I have ever encountered ..be aware your car could look dirty going in the car wash but be damaged when it comes out and your the on left hanging with the damages..
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June 2023 by BARAMBA
Very careful , those kids selling monthly membership to you , they don't tell it's going to be continued charges to your card !? they had been charging my card for past three years !! when you contact them , they say we can only give you one year free car wash , we dont refound your money !?People , they had stolen $720.00 from me , they want to give back one year free car wash , when i told them , i don't need car wash anymore , she said take it or leave it . ?
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June 2023 by Dr Don Ammon (Dr. Don)
Doesn't respond to the complaints of their stores. They do as little as possible to sweep the concerns under the rug
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May 2023 by Tyler Wheeler
Great staff and service at my local wash but I’m having a difficult time trying to cancel recurring charges with hq. We moved and I have a confirmation email saying all services are canceled. However I’m still being charged and I’m getting no response from corporate trying to cancel. Disputing charges with the bank and warning others about my experience.
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May 2023 by Jennifer Vandeusen
I have calls and canceled my account several times. They keep on billing me every month for a monthly car wash subscription
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April 2023 by Daniel Clarke
Agreed to pay for a month of car washes and was enrolled in monthly charges without consent. Ive emailed and called and no one replies. DO NOT SIGN UP FOR THEIR MONTHLY CARWASH PLAN YOU WILL NOT BE ABLE TO CANCEL
