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November 2023 by Tucson ·BG·
I ordered me some tires from this location everything from the ordering to the time they were received and the customer service it was above and beyond something that is hard to come by these days I would say that the company would be the reason for this review, it’s your employees That make companies last I want to give a shout out to Jose the front desk person that took my phone call to place the order. I ended up not being able to have the time due to work and my life schedule I picked up the tires, and although he could’ve charge me , he took the initiative to remind the customer automatically to deduct disposable fees as I was not getting my tires done there. The honesti is everything all days there’s not so much of that out there. I told the gentleman Jose, I do respect him for doing that and handling three other customers at once his people like him the grows and make businesses less I do appreciate shell, and thanks for making my experience at the store, you work at a friendly and honest business the people in tucson im sure appreciate you thanks again Jose .
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October 2023 by Allie Conroy
I brought my car in due to the TPMS sensor activating. Jose and his team did a thorough work up and didn’t charge me when it turned out the tires just needed more air than I had put in. Would definitely recommend and will be going back if/when I need more service!
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October 2023 by Boba Fett
I went to a different company to have an oil change done and a TPMS sensor replaced. Upon leaving I soon realized my new tire was flat. Big Brand was near by so i went to them. My tire was ruined and needed to be replaced. BBT got me in and out in less than an hour with no appointment and near closing time. Great friendly service.
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October 2023 by Todd Taylor
They did a great job! Oil change, tire rotation- even found a nail and patched it. No extra charge. Highly recommended!!
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September 2023 by Elliott Opara
BEST MECHANIC SHOP IN TUCSON, had to get my battery replaced and they were able to help me out along the way as well as assist me in making multiple trips to AutoZone to get the correct battery. All of the staff is kind and extremely helpful. Shout to Miguel and Jose for all of their help
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September 2023 by Nichola
Miguel and his team at Big Brand are amazing. They helped me find affordable and good tires and even replaced my fob battery! I am beyond impressed and will recommend their service to everyone I can. Thank you! Oh they also put on my spare the day before (the tires weren’t in stock) my tires were replaced to ensure my safety. See! Amazing ❤️
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August 2023 by Marvio Rose
They were very accommodating and friendly. explained to me how much air my spare requires. Swapped out my damaged tire to spare at no cost and bagged it so to not dirty up my hand or my car (green highlander). Not sure of the young lady's name that worked there but thank you.
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August 2023 by Selina Rubio
Miguel is wonderful and took time to explain things to me since I'm not car savvy. Work was done quickly and facility was clean and comfortable to wait at. Definitely coming back to this location!
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July 2023 by Stephen Anson
Good group, excellent customer service. They took care of me right away when everybody else to talk to you wanted me to make an appointment and come back another day. I would definitely recommend these guys.
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June 2023 by Corley T.
Eric and Carlos at the front desk are great guys who are HONEST and reliable. I will be back
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June 2023 by Ryan Hutchins
I brought my car in because it was damaged by a piece of rubber from a semi truck period. They were able to make a temporary fix so I could get back home. excellent service and very helpful. Thank you so much for your professionalism and wonderful service!
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June 2023 by Gary Hoffman
Excellent service. They rotated my tires for FREE! Very happy with thier professionalism. I will return when I need new tires!
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May 2023 by donald bradley
Miguel was dope. He worked with me and my brother financial situation and a repair we needed same day. He also got us done quick. Shout out to him. -Marshall
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May 2023 by Monte Hill
This place did an outstanding job in changing my oil. I forgot to ask for full synthetic oil but the manager did that for me anyway. He didn’t try to upsell and pressure me into buying needless services and finished the job a half hour before promised. They did check all fluids, tires, battery, etc. and found everything was in good order. Being new to Tucson, I wasn’t sure what to expect but I think I found my car’s happy maintenance place. (There’s also Rocco’s Chicago style pizza just .2 miles down the road where you can wait as you sip on a local draft brew and enjoy a slice or wings, if you so desire.) ;-)
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April 2023 by Bev W.
Great, fast, and professional service. I had a flat tire and they patched the tire (for free). In and out within 20 minutes!