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November 2023 by Emily Knuffke
If there was a no stars choice! Got my oil changed and they didn't put my dip stick in all the way blew oil all over my engine compartment. I'm not impressed with their guest service either!
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November 2023 by Mari Williams
The staff and service is great here. I went to them a couple of months ago and they were able to fix an electrical issue; I was in and out pretty quickly after the diagnostic. Big Brand customer service reached out a few weeks later to see if I wanted a special offer on preventative maintenance. I waited about a week before attempting to call the number and unfortunately missed out on that offer but I took my jeep in anyway. I had planned to wait there but was offered a shuttle to take me home. They asked what time I needed it back by and I returned later that afternoon. Again, staff was super helpful in making sure I understood each issue, and also which issue should take priority - I ended up getting everything that was recommended. I couldn’t bear looking at the labor fees being higher than the actual issue and parts for everything but still, I would recommend. Thank you all!
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October 2023 by Eyad Atallah
Stopped by because I had a nail in one of tires. When I first drove in, I had no idea that they fixed flats for free. I am generally skeptical about free services because they are often used as a gateway for up selling items or services that aren't needed. No such issues here. Everyone was friendly and courteous and my tire was repaired in about 20 minutes, for free, and without an appointment. Definitely earned future business from me.
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October 2023 by Susan Fox
I don't write reviews that often. It has been quite a while since I have been pleased with my car care, but this Big Brand really impressed me. First of all, their customer service was outstanding. Jorge took care of me from start to finish, explaining the necessary repairs, and keeping me updated on the estimated completion time for several services. They fixed my flat tire for free, and they also realigned my tires which were under warranty...and noticed that one of them had been put on at another shop in the wrong direction causing unnecessary wear and alignment issues. I will always go back to this location for services because of their understanding of mechanical procedures, customer service, and professionalism. Thank you so much Jorge and the techs who completed my services. I also want to thank the receptionist who answered the phone and scheduled me. She was extremely knowledgeable and on point as well.
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October 2023 by Marie Kuranishi
First visit ever. We walked in. They were able to get two new tires, oil change, alignment and full check done in a few hours. Devonte was great with communication and customer service.
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October 2023 by Jane L.
Great customer service!! We had a tire sensor light cone on and they gladly checked all 4 tires and filled them. We were back on the road in no time.
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September 2023 by Angeleana Braley
Absolutely great customer service. Went to two other businesses to get an alignment and they gave me an overpriced quote with things that weren't necessary. The guys here know what they're talking about, and they're completely honest. Definitely will be back.
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September 2023 by Friday Mene-Bie
My experience was awesome. In the first place I wanted to go to Bigotire, after meeting Veronica she made me to stay and took care of me awesomely. Thank you, Veronica
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September 2023 by Logan Reichard
Amazing service! I spoke with Craig this morning and he assisted me with getting my tire replaced DAY OF! Even though they had to order it. He called me when it got delivered and told me he could squeeze me in today! The whole store is customer oriented! Very friendly staff overall and I was in and out quickly! Thank you Craig and Staff at Big Brand! You have a new customer and happy to recommend y’all to my family and friends!
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August 2023 by Edward Gonzalez
Only the highest of praise for Big Brand Tire & Service. Late on a Saturday night, our car dashboard alerted us the driver side rear tire was quickly losing air. The spare tire would not be suitable for the remainder of our travel back to California. BBT&S was the only place open on a Sunday morning. They quickly had our tire fixed, and since it was just a puncture, they did it at no charge. Great customer service - they even opened a few minutes early and had us back on the road in less than fifteen minutes. Thank you!
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August 2023 by cohen
Fantastic customer service. These are the best dudes I’ve ever had to pleasure of getting my tires done by. Super nice, attentive, patient, and hilarious to say the least. Definitely stop by here for the work you need done for your car!! 10/10 I will be coming back.
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August 2023 by Chris Miller, Jr.
I take my work truck here about every 60 days and they are awesome! Even if I forget to make an appointment they always get it done same day. Had a punctured tire and needed an oil change and they were able to squeeze me in same day and had it done in less than 4.5 hours.
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August 2023 by Charles G.
Excellent customer service. The gentleman who helped me from beginning to end was great! All the staff was friendly and helpful. They had the exact tire that I wanted and didn't try to upsell me. They did exactly what I asked for and found me a discount. It's very hard to find Trail terrain tires for my mercedes, not for big brand. They got me in within 24 hours and got me out an hour early. Thanks again!!
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August 2023 by David H.
Ok, true story. Brought my truck in on July 1st for repairs to the rack and pinion. The truck sat outside for 6 days and finally got done on the seventh day. They promised and charged me to decrease the engine and the underside but it was not done. The metal shield/cover that protects the underside of the truck was not installed back. They just threw in the back of my truck. Inside my truck the mechanic left greasy handprints on my sun visor and grease all over the driver side door. I'm am very disappointed with this store. Whoever the manager is, shame on you. Train your people right. I do not recommend this Big Brand store.
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August 2023 by Marisa M.
Super friendly and helpful customer service. Great prices and they will match! I would recommend!!