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September 2023 by Howard Smlth
Octopus is s better than average car wash. As for the free vacuums? They need more power! Lol
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I took my car to the Octopus on West Valencia Rd. and paid for the Ultimate pkg deal on Tuesday. I paid an extra $5.00 to get it waxed.When my car was done, I got my keys from worker and went around my car to take a quick look at it. There was bird p*** residue still on some parts of the car that did not come off. I asked why they didn't take it off and he showed me a towel he had and rubbed over it to show me it wouldn't come off. He said the bird p*** had been there a while and suggested I go to a paint specialist to see how I may be able to remove it. I thought "what? I've taken it plenty of times to Octopus and the spots always get removed." I got in my car and right away noticed the mats and floor in the front and back of car were still dirty. At this point, I told him this was not acceptable. He took it back to an area to get it vacuumed again. I then took it home. I got home and cleaned off all the bird p*** residue spots with a towel that was a lot wetter than what the worker had. They all came off without too much effort. I was so happy they came off. If they are on a time frame to get all cars cleaned or done, they could at least offer to get the spots removed for an additional cost and not just give me my keys and say nothing about the bird p*** residue until I mentioned that they were still there. The worker was a lil defensive and had an answer for everything. When it came to the inside floors still being dirty, he said l'll re-do the vacuuming and try to remove anything there if it's not stuck. I could see everything left on the carpet was loose pieces of lil paper, etc. not anything stuck. He lacked good customer service skills cause he ended by telling me I was rude cause I kept interrupting him. Sometimes customers do get upset and get snippy and short and even rude but the worker is not supposed to tell a customer everything he told me. I dont know if I want to go back again next time I need my car washed. It's close to my home so it's convenient in that way.
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June 2023 by Frosch Family
Absolutely terrible. Spend your time cleaning your car by yourself because you'll have to redo it anyway.
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May 2023 by Nicole Fierros
Do not recommend this place, will not ever go back. Paid for a $33 package and they did a half a** job vacuuming and didn't even wipe down the inside..I could've spent an extra 10 minutes and did it myself at a drive thru..
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May 2023 by Dee One
The workers were friendly. I got the 8.00 wash, my car was super dirty. It cleaned it pretty good. I still had bugs stuck on the front grill, if I paid more it would have been cleaned off. You get what you pay for. I was happy with the car wash.
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May 2023 by Brandon Sullivan
Worst car wash I have ever paid for! I went there and the service was terrible. Paid $36 and my truck still had dried soap on the side, streak marks on all the windows, and water dripping everywhere. They wiped half of the dash off and left the other side dusty and the tire shine was put on so poorly you could see spots where they didn’t even apply it and it had zero shine to it! I will never go back here again!Services: Vacuuming
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April 2023 by Em S.
It appears to have changed hands & is now the Blue Whale, a family owned business. I was in dire need of an exterior wash for my rental Jeep Gladiator. It was covered in bugs from Joshua Tree, Palm Springs & the 6+ hr drive from PS to here. I could hardly see out the side windows.For $13 for the truck, it went thru the automatic wash & then was wiped down by hand & even tire shine applied! It looked better than when I picked it up from Enterprise in Phoenix 2 weeks ago!Extremely nice folks & super efficient. Definitely recommended!
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April 2023 by april parsons
They did a really great job as my truck was really muddy, and they had to pre-wash it before they ran it through the car wash. The only thing they didn't do was empty my trash. Other than that, they did a great job.
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February 2023 by Sara A.
I use to work here as a cashier. They fired any employee that would accept a tip. Also, the 2 tip boxes outside, go straight to the drawer inside and not to any of their emploee's.
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February 2023 by Diane Trematore
Car came out clean and I got a free air scent. It cost me $17.00. I use to see discounts on the Fry's receipt but not sure if they still have.
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January 2023 by Randy Neilson
Guys did a good job on my filthy truck. Plus I get a free basic car wash this week included in the price. Only beef is I think they used dirty towels to clean the windows. Would recommend.
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November 2022 by Elisa R.
I took my car in to get outside and inside detailed. I was told by the attendant the $50 super clean would do the job well and I'd receive one free wash to use whenever. Came back to my car and noticed the dirt and leaves still under my windshield wipers, the 'shine' they used inside was oily and grimy and whoever vacuumed did a terrible job. I had to go to another car wash to redo everything. When I called to explain the issue the person who answered said I could use my one free car wash to get it cleaned correctly. I should have listened to other reviews because this place is terrible.
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November 2022 by Sandra Anaya
It's been quite some time since I've been to ?Octopus Car Wash only because I take the extra time to clean everything myself.I decided to go just cuz of the cold weather and didn't feel like doing it myself..badidea ? only one person checking people and what kind of wash they needed and he wasn't very personable.Waited in line for vacuum for 30 minutes! I asked if they had an air hose to flush out the debris in the wiper area, but they didn't. So the tree debris was also washed. ?I paid $15.99 for a basic soap and water wash...no scent, nothing else. Unfortunately at the time I went, they looked understaffed because there was only two staff vacuuming vehicles. Once I was at the front of the line, I got out of my car and went into the cashier.Paid the cashier and waited outside for the dry. They also seemed understaffed at the time. Glass wasn't all the way dry, seats weren't completely vacuumed. I was happy to get weeks of dirt off but wasn't happy paying $15.99 for what turned out to be an $8 wash and dry.
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October 2022 by Jonathan Burruel
It's always nice to have someone else vacuum and wash your car. They do it all here. It's usually a very good job too. It's worth having the monthly membership, otherwise it's pretty expensive for a single wash. Everyone is always nice and friendly here. ?
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October 2022 by Pat T.
I took my new car through the Octopus car wash on Valencia. Their equipment ripped the wheel well cover completely off of my car. They insisted it must have been loose to start with with, but that doesn't happen on a brand new car.. They found the piece under their conveyor belt But still refused to pay for any damages. I will never return.
