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January 2024 by mikey
..MY NEIGHBOR AND I TOOK 3 BATTERIES IN AND RECEIVED $10 & $20 STORE CREDIT RESPECTFULLY..GABRIEL WAS GREAT BEHIND THE COUNTER AND CARLOS WAS GREAT ON THE PHONE..UPDATES AS WE GO..UPDATE : SO MY FRIEND USED HIS STORE CREDIT RIGHT A WAY..NOW LET'S RAILROAD mikey.. I GO BACK ABOUT A MONTH LATER..THEY TRIED TO SCAM ME.. SAYING THE CELL # WAS UNDER A DIFFERENT NAME AND I STOLE THE PHONE.. HAS ANYONE ELSE EXPERIENCED THIS..?FINALLY RESOLVED WHEN MY FRIENDWANTED TO KNOW WHAT'S TAKEN SO FX[KIn LONG ? HOPE THEY SELL US MORE BOXED PARTS THAT HAVE BEEN GONE THRU..?mikey dislikey..?..Jan 2024 : Jury still out..?.. manager explained, gift cards, then why was I accused of stealing it.?. BOTTOM LINE :AS SOON AS WE GET THE GIFT CARD.. USE IT IMMEDIATELY.!. THEY DID FINALLY LET ME REDEEM MY GIFT CARD AFTER WATCHING A NERVOUS WRECK..?.. lesson learned..
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December 2023 by Jennie Grijalva
I went in to see the price of a battery and felt degraded because I ask lower price battery. I was told if you’re on a budget go to Walmart. The employee knew I couldn’t drive me car. Then he ignored me and talk to the man that was helping, when it was my car and my money… Ladies don’t go here alone cause they treat you less than a human.
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November 2023 by Tanisha Massengale
Ron and Aldo are so great at their job. They take care of me every time I come with any issue. They never try to just sale me anything
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September 2023 by alvaro Carrillo
Guillermo and Aldo have the best customer service to find the right parts and tips to get the job done, will be returning at this store every time I need parts and help with automotive!! Thank you guys
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September 2023 by Adan Romero
The gentleman in the store very helpful and knowledgeable. Thank you for your help…
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September 2023 by Alex Sierrita
Took my car battery to get it charge, my husband goes and picked up, they give him the wrong one, didn't fit my car, I went back with my husband right away to claim our own Battery, and they denied to give me my right battery, saying your battery was a Walmart brand and this one is a Walmart one, I told the guy but is not the size, he was rude and gives me the most stupid answer when I told him doesn't fit my car, he say, " they shrink some times" I ask for the manager, and he wasn't available, I walked out very upset, and I need a battery, ended buying a new one. WORSE PLACE EVER!
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June 2023 by Daniel Charbonneau
Ordered some paint online which should have been ready by Mon. Waiting until Tues to get an email saying it was ready, but didn't receive one so I called to check on it. When I called, the person I spoke to said he was going to put me on hold while he checked, but actually hung up on me. I called back and he said the order had been ready.So, yeah, if you want to have your time wasted and deal with incompetence, definitely shop here. If not, the Autozone on Speedway is so much better!
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January 2023 by Amalia leon
Not helpful at all I don't know if it's cause I'm female but kinda rude and not helpful what's so ever
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September 2022 by Earl B
Needed some 2 cycle oil for a new weed eater.
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July 2022 by Arianna R.
This company definitely deserves 0 stars. My husband purchased an engine from the O'Reilly auto parts, on Kolb Road in Tucson Arizona. The first engine that was purchased was installed into his work truck, was deemed bad due to a bad rod knock. So, we contacted the store multiple times and was turned away. Along with the corporate office we were also turned away. The second engine we were given after 2 months of him losing work, employees and money. Blew up in the middle of the toad on Craycroft and river. When we then called the same o Reilly store, we both spoke to the manager AMANDA. She proceeded to say that she can't "snap her fingers and get it done in 10 minutes". Honestly worst customer service ever!!!!!! . So DO NOT purchase and waste your money on o Reilly auto parts. They just think they can get away with anything. Also, we were told that this wasn't the first time they sold a bad motor, they are severely disrespectful including once again the manager AMANDA!!!!
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May 2022 by Ashlin H.
I was stranded with my wife and kids trying to get a new battery from this location off of Silverbell and Saint Marys. I was told I cant borrow any tools to take my battery out because of the neighborhood they were in. It's funny because up the road where they were at. They loaned tools just fine. So not only did I not buy a battery I ended up going to AutoZone and buy a more expensive battery just because I didn't wanna do business there anymore.
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April 2022 by Callen Aster
Bill was very kind and helpful and took the time to explain the differences between different battery options. I will return whenever I need parts.
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January 2022 by Hector Gonzalez
Alan was amazing. He installed a bulb we needed without a hassle. Overall great experience
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December 2021 by Dave M
I have been coming to this location for a few years. I never had a problem.
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August 2021 by Susan Condon
The people that work there are so helpful and kind I would go again
