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January 2024 by Jamison Landis
A great pet store, experienced staff very helpful and friendly. I always look forward to taking Layla "my dog " to shop for her groceries. It's great socializing her with other dogs and people.
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January 2024 by Doc Hollliday
Thank you Dr.Chaisson for taking care of my cat. Your staff made me and my kitty very comfortable.
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January 2024 by Alexiz Anderson
Was able to easily go in and out of the store and get what I needed. Sometimes it does get packed though
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January 2024 by Abby H.
This PetSmart location relentlessly gives dead worms for curbside orders. I have learned my lesson to just go inside and save me the time. I still order online, but I go inside and pick up my order and do a quality check of the live worms in my bag, picked by employees. 9/10 times they are dead and rotting. The staff is primarily really bad when it comes to nightcrawlers. Without fail, they will give me rotting worms that smell like death. I always open the container in front of the employee and say 'these are dead.' And they look at me with a blank face like ok? What do you want me to do? Rather than them offering to get me new ones, I always have to initiate the ask for new ones. I always tell them to smell it for themselves and to please throw them away. I fully believe that they keep the rotting worms for curbside orders. Because people who order curbside get their items loaded into their car by an employee and they drive all the way home without quality checking. It's at that point when the customer realizes the employees clearly don't quality check the products they pick for the customers. I've learned this the hard way and it has now happened one too many times. I always get rotting nightcrawlers and molted/half dead mealworms and superworms. At this point I fully believe it's malicious and purposeful in order to just make a sale. It's extremely frustrating and no matter how many times I voice this to staff, they just don't care. Underpaid, understaffed, and no care in the world. I understand why they have a lack of attention, but when you have a job to do...DO IT! Side note: The Petsmart location on Orange Grove/River is 1000x better than this location however, they always have consistent issues of items being out of stock so I have to resort to going to this Oracle location. The River location is always clean, organized, and the staff is super friendly. They just need to work on their inventory and supplies.
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January 2024 by Deborah Adams
Look forward to getting my dogs groomed here again
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January 2024 by Luca Angelo
Excellent sales.. and my dog LOVES the treat aisle.. where he can pick just what he wants. 10 stars!!
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January 2024 by Kenneth Hunt
Always easy to find the section your looking for, always polite employees when I've gone.
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January 2024 by Dorothy Laage
A great auto drive to view winter migrating waterfowl. Lots and lots of snow geese. They have a couple of short trails that you can stretch your legs on. Convenient stop on our drive home from California to Arizona.
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January 2024 by Stephanie Reap
Great staff and variety of foods. My kitty has kidney disease and refuses the prescription food. This has led me to trying all sorts of kidney friends foods that she’ll actually consider ;). PetSmart has a ton of these types of food (who knew) that gives us this variety to try
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January 2024 by Keith Altemier
Great employees and found everything I was looking for
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January 2024 by Mdbtp
Hard to find help without interrupting a cashier for help. Otherwise good assortment of fish and great service from the cashiers
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January 2024 by Jessica Dolan
Expensive but always have what I need.
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December 2023 by Miranda R.
Cassandra sucks and is unhelpful. She should be fired or replaced because she did not seem to have common sense or customer service skills. She wouldn't refund me after her incompetent cashier charged me the incorrect item and refused to give me my money back.
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December 2023 by Cathy Farrand
Awesome caring staff
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December 2023 by M Light
Get people at the store. I can always find what my cat needs.