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September 2023 by David Maxon
I came in to get brake pads, sure that they were done for. Big Brand took the wheels off, inspected the pads and told me they had at least 3 thousand miles left on them. They could have just hosed me and put the new pads on and I wouldn't have known anything. Alot of places these days are all about squeezing every penny out of a customer. Great to see that this Big Brand actually cares about their customers!
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September 2023 by Remo Tilanus
Great and affordable service. Chris fitted us in in spite of busy schedule and wheel was ready for pickup at time promised. Happy to go back in the event of more unhappy events.
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August 2023 by David Shields
Came in for a nail repair in a tire. And they repaired it for free. Did not even buy the tires here. As the tires came with the used vehicle I bought. The lady at the front desk was very helpful and very polite.
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August 2023 by Consolata Elisco
My husband over charged our sons AC therefore it had too much pressure & could not perform.Thanks to the team @ Oro valley they got us in & did an excellent job in clean out & recharged!Very professional, understanding & efficient!!!
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July 2023 by Linda W.
Service was excellent! So pleased. Kept me updated on progress and hiccups. Appreciated both. New to Tucson Will definitely be my go-to for auto maintenance.
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July 2023 by Cameron M.
Came here on multiple instances to have tires patched and oil changed and they're great for that. HOWEVER, on multiple instances now they've tried to completely rip me off for brake and tire service. Most recently they tried to quote $1400 to replace brake pads and rotors. After challenging this cost since I have an idea of how much is costs they came back with a condescending smart ass response. Simply ridiculous, horrible customer service and they've lost a customer forever.
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July 2023 by Show Nuff
Just passing by town because we were traveling to California and our A/C went out. Actually went to a couple of other a/c servicing locations including Pep Boys and they claimed it was “electrical”. I don't know much but I knew enough to know our issue was not electrical. Came here, took us in soon as they could and fixed our issue!!! Saved the day LITERALLY! Traveling with 4 kids without A/C was no good our last hour before arriving here. A big thank you to the whole team! ??
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June 2023 by Eric Ortiz
Had a great experience here with Matt and the team. I usually get tires from another place, but they had a good promo so I decided to try them out. I won’t hesitate to bring another vehicle here when the time arrives for new tires.
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June 2023 by Adam Baca
I was so impressed with the experience that Big Brand Tires gave me yesterday morning. I had avoided an accident and had broke a very important part of my front end vehicle. I called Big Brand tires and spoke to Robin and Matt. They were so helpful. Had my car all taken care of and fix the very next day And the price was more reasonable than a family friend mechanic that was willing to go to my house and fix it. I will continue to use their business and recommend them for anybody that needs car care. This is a very real review and I recommend Big Brand Tires and ask for Robin and Matt .
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May 2023 by Carl Erickson
We would highly reccommed this place amd will be back! We were treated like family by Amber the manager. The waitng area was very clean and she communicated with us all along the way. We had our front and rear brakes replaced and they work as they should now. Two thumbs way up!
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May 2023 by Brenna Allen
Big Brand Tires has wonderful staff and service. My family and I have been taking our vehicles here for years and have always had positive experiences. Their prices are reasonable and they often offer discounts. Big Brand is definitely a trustworthy company and I would recommend it as an automotive shop.
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April 2023 by Susan P.
Very courteous and excellent service! They use quality replacement parts and really care about their customers!! Highly recommend!!
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April 2023 by Elizabeth S.
Needed and oil change and a new tire! They were able to do both in a reasonable about of time. Very friendly, helpful and knowledgeable.Highly recommend.
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April 2023 by Warren Robison
Our Toyota Sienna had a pretty nasty treatment of salt and snow over a 4 year time period up in Nova Scotia which brought some serious rust. We brought our car in while we were on travel because the CV boots appeared ripped and I had some concern. They did a full check and evaluated what should be done before major travel back home and included suggestions for a couple other needs that had not failed yet but may fail in short order and recommended they be repaired shortly after we returned home.They took longer than we had expected (as I say, we had some very serious rust), but they thoroughly made all of the replacements to bring us home safely (possible including a couple curse words that we never heard), even adding a couple needs they caught later with minimal addition to price by including more discounts than we probably deserved.We were very grateful for their thoroughness and diligence in persisting to get the job done despite serious rust challenges, and working to keep the car time in shop to a minimum. We would return in an instant for our car repairs (should we have need when we are in town again).
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April 2023 by Robert Agnew-Lemoine
Had never had work done at this shop but got a free oil change promotion as well as some other stuff checked out and was very efficient and quick work. Scheduled all online and check in and out was super quick. Friendly staff. Would definitely recommend going here and will be back as well. Thanks Matt ??
