-
December 2023 by J
I think a sale is more important than actually helping the customer get what he actually needs. Give them whatever just make the sale and if you can make it more expensive the better. I tried out the display pillow and said this is what I want and the salesperson actually brought me a completely different and more expensive pillow and runs it up. That's been my experience. Won't go back.
-
September 2022 by Teresa H.
Con is 125.00 for delivery fee after you pay a large amount for the chair. Pro we have only had the chair 24 hrs. Not being broke in , it isn't as comfortable as the one in the store. My husband talked to the sales representative. He did the suggestions that where offered to help break in the chair. Now the chair is more comfortable. So far so good
-
April 2022 by Ed Lasky
Love the chair everyone who has sat in it has bought one . We had people over for dinner and they went to the store the next day and each bought one.
-
September 2021 by Daniel Estrada
Horrible customer service! Young fella assumed that we couldn't afford to buy their products and did not offer us to seat on their massage chairs to try them out even thought he saw me and my wife looking at them and instead told us that we should not let our kid touch the control panels for the chairs.
-
July 2021 by Lady integrity R
The main thing they had integrity and was honest and made sure the chair would benefit me.
-
May 2021 by Rich Douglas
I went in knowing what I wanted, an X-Chair--and I came away with just the right one for me. Darren showed me all four models--the features of each and what I should consider. I selected the right model, added three options I wanted, then got my chair fully assembled about a week later. I could not be more pleased with the outcomes. Professional, courteous, thorough. Awesome.
-
June 2020 by Scott F.
Wow! We recently purchased a zero gravity chair from these folks and were absolutely pleased and impressed with the whole process. Prior to buying, we visited both of their store locations and noted that all of their personnel were friendly, attentive and very knowledgeable about their products. Absolutely no type of high pressure sales tactics were ever used. Also, the two delivery gentlemen were very careful while bringing the chair in and setting it up. In addition, the price we paid was right in line with what was available on the internet but we get the benefit of hometown service. Kudos to Relax the Back!
-
February 2020 by Almay
Great experience. I was not pressured to buy anything. I was able to try some of their chairs and sleep systems. They took the time to answer my questions thoroughly. I will definitely be returning.
-
September 2019 by LoveMyJeep
Purchased chair to lounge in and its amazing! Friendly staff, no sales pressure.
-
June 2019 by Ashley Ashley
Excellent customer service. I highly recommend this location. I had the pleasure to meet the owners and they went above and beyond to make a great shopping experience for me. Their employees were friendly and knowledgeable. Don’t hesitate to check this place out.
-
June 2019 by Gina Tom
<3 My parents who are in their eighties recently purchased a mattress from this location and I will tell you that the experience was very good. Them being older have dealt with sales people trying to sale them stuff they do not need and being pushy with pressure, this is not the case at all with relax the back. The salesmen is actually from the same town in Iowa as us. These salesmen hold themselves to a high level of dignity and value. My parents left very pleased and will now shop nowhere else when it comes to sleep needs.
-
June 2019 by Lisa Jones
The level of customer service at this store is far beyond. I am so pleased with how welcoming and at ease I felt talking to a stranger about personal medical issues I have been dealing with. I am going on a long road trip in the near future and the car seat really pains me. The associate named Chase did such a fine job helping me find a product that puts me at ease and allows me to now ride in my car for extended periods of time and be comfortable. Thank you for helping me find this relief!
-
June 2019 by Samantha Kalil
Ergonomics is something I knew nothing about until I walked into relax the back. I value my employees who work very hard for me and I am going to be upgraded their work space so they have everything they need and we will be starting with office chairs. Relax the back has a vast selection of top notch chairs. The back care specialist fitted me to an office chair and said he will custom fit all of my employees. I recommend relax the back.
-
June 2019 by Chris Stocks
Was told I could find an item to help with all of the constant muscle knots I get in my back and shoulders mostly. Chase the associate was able to show me what I could use to help and exactly how to use it and what it does to me so I could understand this very well. Awesome place
-
June 2019 by Britney Salas-heady
I went in to look at inversion tables and to get information on massage chairs. The staff was very knowledgeable and friendly. They offered me water and I was able to try out many different items. I have not received customer service like this in a long time. I got the feeling that I was valued and cared about. If you have any back pain or are just looking for very nice quality recliners or beds you will be helped if you go into relax the back. Ask for Chase he is the specialist who helped me. Thank you Chase and thank you Relax the back !
