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February 2024 by Penny Beason
Rick’s Collision Center in Tucson, AZ is a great place to take your car for repairs! Everyone there is friendly. They are willing to work with you on repairs, cost, etc. I brought my car in for repairs to the passenger side! It came back to me looking brand new! Everything was fixed and done within our specified timeframe and cost! This business is amazing!!!
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January 2024 by Brian Baird
Rick and Cassandra (owners of Rick's Collision) are the epitome of a truly honest, customer focused small business! We needed a fairly significant repair on our U of A student's vehicle, and they hit it out of the park. Open communication, patience, over-the-top desire to be helpful in this type of long distance situation, and most importantly....beautiful work. I almost don't have the words to properly frame how they care for their customers! To top it off, when the battery on the vehicle my son had just picked up a few days before went bad, they ran over to jump start the car and wouldn't accept a payment for their time or inconvenience. I now feel like we have new family in Tucson through this experience. You can trust the great people who own this business to do right by you, and as a lifelong sales profession devoted to customer service myself, there aren't many of these kinds of people or businesses left. Thanks you two! Amazing experience! I recommend Rick's 1000%
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January 2024 by Cameron Hirschhaut
I have used Rick’s collision a few times over the past couple years and I can confidently say you won’t find better or more personalized customer service at any other shop whether it’s a chain or a stand alone shop. I wouldn’t trust another shop in Tucson with my car. Every time my vehicle needed body work Rick’s was not only extremely friendly but quick, and efficient with the process. If you want to support a local body shop while knowing your vehicle is in amazing hands this is 100% the shop to go to!
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December 2023 by Paul Hanson
We parked our 2022 Mustang Mach-E at a grocery store parking lot. Someone (I now have a dashcam which monitors the car when parked) sideswiped our pristine car as they were backing out. No note left and no surveillance cameras covering the parking lot. I got several quotes and Rick's was the best. His reputation is superb. His state-of-the-art equipment allowed him to repair the door and match the paint. My wife took a look at the car and said 'I can't tell which side was damaged'. The repair was that good.
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November 2023 by Sharon Rodriguez
Rick's Collision did an excellent job on my son's car! Cassandra took the time to talk me through the process. Even found out we needed a new battery and replaced it for us, of course added to the invoice. But it was nice to get the car back with no issues and it looks awesome! A huge thank you to all the staff at Rick's Collision!!
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November 2023 by Scott Ficklin
I found Rick's via a google search and thought if the shop had this many positive reviews, it was the obvious pick. My wife was rear ended by a bus in Mexico. It blew out the glass and mangled the rear hatch. I was immediately stressed because I wasn't sure how I was going to get it fixed with my Mexican insurance policy; nowhere near me had the right parts. I didn't need to worry. Rick's was extremely understanding. They worked with me and my insurance to sort everything out. They held the car for a few extra days once it was done so that I could pick it up on a weekend. The car looks like nothing ever happened to it. The paint is an exact match, no window tinting issues, etc. Throughout the process, the communication was fast and honest.I'd trust Rick's with any job after that experience.
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November 2023 by Rafael Negron
I cannot explain how above and beyond the customer service at Rick's Collision was. I was dealing with a very complicated insurance company and the staff took it upon themselves to take over discussions with the insurance company and made everything so stress-free for me. They were very quick and kept me updated every step of the way. Not only was their service and customer care excellent, they went as far as cleaning my car! It felt like I was getting a brand new vehicle. Seriously, if you need any body repair, look no further. Rick's Collision gas the BEST service in all of tucson. If I could give more stars I would.Services: Painting
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November 2023 by Blanca Garcia-Gallegos
Cassandra and Jimmy were so nice and sweet. I found them online and I couldn’t be happier. I will be recommending to friends and family! Highly recommend! Thank you Cassandra a Jimmy!
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October 2023 by Ramin Tabatabai
We couldn’t be happier with the service Ricks Collission, especially Cassandra, provided to us advising how to best handle our BMW that was tangled up in a car accident. Cassandra went above and beyond to help us out. Super easy to communicate and work with and absolutely superb customer service. Highly recommended!!!
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September 2023 by Mark Flores
I took my Nissan Sentra to be repaired after a front end collision. After only a year and a half, the paint is cracking and swirling, the bumper is falling off, and I had to spend $1500 fixing my a/c due to shotty and overpriced repairs the made. After the collision, the a/c was functioning perfectly, despite the damage, but they claimed that they needed to replace the condenser. 3 months after that, my entire a/c system needed replacement. I’d never in a million year s recommend this company. I had another vehicle with more damage fixed at Dan’s paint and body, and to this day, professional car appraisers can’t tell it had body work done.Services: Painting
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August 2023 by Amanda
Amazing service! Needed a rocker panel replaced on our car and we procrastinated for so long because we were worried about the cost. Not only was Rick's affordable, the repair was done quickly, the customer service was amazing and they even paid for a Lyft for my husband to get home and back when the car was ready. There was also a very cute dog at the shop, so bonus points there. Definitely recommend coming here for your repairs. So grateful to them!
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August 2023 by Soul Glo
Everybody over here is great at what they do from the time you walk in the door you know you're leaving your car in good hands. The customer service is top notch, the detail that was put into painting my car was a work of art.Service: Painting
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July 2023 by Britt Monio
Rick's Collision did an amazing job repairing damages to my car. My vehicle had over $11,000 worth of damages and I couldn't be happier with outcome. The care and attention to detail that was put into repairing my car was very apparent and it now looks as good as new. The employees at the shop went above and beyond to keep me updated and I felt confident in entrusting them with the job. They also helped with communicating to a third party insurance company to ensure coverage of all the repairs and processing of the payment. After picking up my vehicle once all repairs were complete, my first stop was at a gas station to top off my fuel tank. I was complimented on how good my car looked while I was there and it made my day! If you're looking for a dependable and reliable auto body shop with honest employees, look no further. You will not be disappointed if you choose Rick's Collision & Refinishing. Thank you to Rick, David, Cassandra, and Marco for all your help! I truly appreciate it. I hope to not have to use an auto body shop again but, if need be, I know where to go.Services: Painting
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May 2023 by Gigi Ginger
I give Ricks Collision 5 stars. Rick did an amazing job to repair my car back to its best. Cassandra is very nice and fair when it comes to business.Thank you both!Georgina ???Service: Body & Trim
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April 2023 by Susan Voelker
I needed collision repair on my Jeep Renegade through my insurance. David, at Rick’s Collision, was very, very helpful throughout the entire process. The work they did on my crunched fender was excellent and everything that was done on my car, David explained thoroughly. This is a great place to do business and has my highest recommendation. Thanks!Service: Body & Trim
