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September 2023 by Heather Fairchild
I most definitely never leave bad reviews as I understand there are situations that are out of a businesses control but I took my vehicle in because it was wandering. They suggested new ball joints so I spent their inflated price because my vehicle was already there. Cost over $1200 and turns out that most shops charge half of that (Didn't do my research as I assumed they would be reasonable and at the very least average cost.) and that still did not fix the wandering problem, but they insisted it was driving fine. Got ahold of them and was told my vehicle was ready and I said I'd be down to pick it up (on a Friday) and they're online hours at 5:30 so I showed app at 515 (I was working and had to get a ride all within a couple hours) and everything was locked up... I called several times and of course, no answer. I had plans to go out of town the next morning and that was completely ruined... And though they insisted the vehicle was driving fine.... it was not at all upon pick up the following Monday. And to top it off, one of the cylinder coils was now malfunctioning literally 5 min out the door... I fixed that at home.I took it to a different shop of course.And they immediately noticed the problem with the wandering and said it definitely wasn't safe (and that was no exaduration) so they got to work...I put a request in online to change the hours. Fortunately, at least those are changed now. When I brought up to the front desk the situation about the hours online they just shrugged and said. Oh I thought that was fixed. Unreal.... Especially considering, I said i'd be down that day to pick my vehicle up. Like I said, I'm not generally one to leave a bad review. And it has been almost a couple of months, so this was thought out. I would most definitely not recommend this shop.Service: Steering & suspension repair
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August 2023 by Bianca Bustamante
My car was at this shop for approx 2 months. I took it in for a diagnostic check and also because it was starting to sound different to me, so thought I’d better have it checked out. The car was still drivable, I didn’t have any issues with the battery, auto stop, stalling or anything. I simply just wanted to see why the engine light was on. Joe called me and said that there were a few things that needed to be replaced: connector fuel injector, oxygen sensor and engine solenoid I gave them the okay. Then I get another call that the control arms need to be replaced. I told Joe if that’s whats causing my check engine light to be on and if it’s gonna fix the problem then do it. They replaced the CAT Converter twice (this was under warranty) The first one they said was defected and so they ordered more of a high tech one. They said all was good so FINALLY went to pick up my car. The next day, light is back on and it stalled on me while driving to work!! Took it back to the shop. Now I need a new battery. The battery I had was brand new from O’Reilly. They said when they put one of their batteries in, it runs perfectly fine but when they put my battery back in, it doesn’t work and that my car would stall. Joe tried to sell me an ACDelco for almost $300 and I believe I had the same battery ,but he said that theres not enough voltage. Mind you my car had no major issues before taking it to them. I’ve had my car for about 2 weeks now and it had to be towed today, smh! $1,178 later this is what happens! They messed up my car!!! Please, please stay away from this shop, save your money and time and go to someone who knows what the hell they’re doing! Another thing, they don’t call you to update you. My husband and I either had to call to get an update or drive to the shop to see what’s going on. We were more than patient with this shop and this is what happens!
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July 2023 by Atalanta Tivnan
Rillito Automotive has always been good to me, whether it's for an oil change or general maintenance.Good price range, and they don't try to push "this is a death trap, get this, this, and this done immediately with us only" that other shops have tried to push on me since I'm a girl and not a car guy.I would definitely recommend them, although I don't want them to get to popular that I can't get an appointment within a day or two lol.
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May 2023 by Todd Edwards
Rillito always does excellent work on vehicles. They are very professional and personable.
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April 2023 by Karin Felker H.
This is an excellent shop! They did a pre-purchase inspection thoroughly and reas priced! . In fact, they did it the same day I called with courtesy and professionalism. Joe, the manager is a true gentleman and incredibly skilled, knowledgeable & helpful. We felt like we were given a gift to get the job done with them. We highly recommend them I would definitely use them again and again!!
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April 2023 by Robert Deurloo
These guys are the best! Honest, fair, they stand behind their work. Most auto repair shops wont work on diesels, but they took my starting problem ob, and solved it to my complete satisfaction. Joe is a pleasure to deal with. If you want a competent and honest auto repair shop, this is the place in Tucson.Service: Engine repair
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November 2022 by Autumn Hufault
Joe Morgan, was helpful from the moment he took my call. He was careful to make sure all my needs and budget were met. They were honest and stood by the price they quoted and didn't do any bait and switch. I will go back for oil service when it is time. Thanks JOEService: Auto brake repair
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November 2022 by Geneviève Fortin
Rittilo Automotive and their very good mechanic men save our vacation. Rapidly they have been able to perfectly repair our Toyota motorhome from a big blow head gasket problem on the hwy near Tuscon. All the staff are very very nice, professional and friendly peoples. Highly recommend. Totally satisfied. Thanks to youService: Engine repair
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October 2022 by Chris Kargl
This place is amazing. Was out of town 1600 miles from home when I had a fluid leak in the rear. They got me in sand day and diagnosed the issue. They had the parts in and fixed the next day, all reasonably priced. For what they did for me, I would recommend them to anyone who asks in the Tucson area. They will take care of you.Thank you Joe, Jay and whoever else had something to do with my truck.Services: Oil change
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October 2022 by Craig Sams
They seem to put a conscientious effort into doing a thorough job!!
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August 2022 by Robbin L Morgan
Good and honest people trust worthy I myself appreciate them very much
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July 2022 by h3nrymw
don’t touch this shop with a 10 foot pole. they kept my car for an entire month when they promised it would be done within a week. they also have no clue what they’re doing whatsoever. horrible shop. Joe is also horrible at his jobService: General repairs & maintenance
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June 2022 by Thomas Devereaux
Awesome shop, service techs very proactive, great service. I'm happy to be a repeat customer.
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May 2022 by Caroline M.
Very efficient service given when our rented campervan broke down. Professional, courteous and trustworthy. Highly recommended.
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May 2022 by James Guzman
The shop is really good fix my truck quickly they work with me on my payment I'm really happy doing business there in fact I just took my other vehicle to have some work done
