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October 2023 by Maggie D.
The staff was knowledgeable, helpful, and so kind. They did a great job of listening to me and my needs. I recommend anyone to go see Cody there for their next Kia.
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October 2023 by Marley N.
Great customer service! I came in for a free anti-theft software update and Angel went above and beyond to help me. I came out with a freshly washed car and a few small issues fixed along with the software update for only $10. Will definitely be using them again. The great customer care made my day.
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October 2023 by Codrin S.
Edit 1: mail sent to the owner as advised, no answer yet ...*Certified used vehicles? Warranty Forever? I lost a lot of money with them ...*Warranty Forever-is a third party insurance, and is not covering a very common power train problem, high oil consumption.*There is a Technical service bulletin related to high oil consumption, they didn't follow that procedure, instead they asked me to tear down the engine hoping that the insurance will cover the cost, but the insurance is not covering this type of defect.*The recommended oil for GDI engines is full synthetic, their service is using synthetic blend. The problem with this thing is that, synthetic blend is amplifying the carbon building, a common problem for this engine, plus, for most of the oil brands, the percent of the synthetic is unknown.*Certified used vehicles-from my point of view certification was not properly done.
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October 2023 by Maria O.
Jennifer in service went above and beyond to help me. When someone goes the extra mile to help and do it with a smile that make it's a person want to come back. Thank you Jennifer you really made my day,
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September 2023 by Google user
This is where I will buy my cars in the future. Keith and Isis are great! I have bought two cars here now, and I will be back. These two representatives made my car buying experience the best!
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September 2023 by Nina-Marie S.
Our salesman Don and the Used car manager Ethan made our car buying experience phenomenal. They make car buying a fun experience when normally it's not. There was not any back and forth games with the price and our trade in. They were honest and direct. We recommend this dealer to anyone who is in the market for any car.
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July 2023 by Tony T.
This service department is the absolute worst. My wife came in here after hearing strange engine noises and asked someone to look at it. The service manager drove our 2016 Kia Sorento around the block, came back and said it was fine and he would have no issue putting his wife and child in it. Two days later the the engine seized due to a recall issue that was never fixed. We bought this car used from them at 74k miles and at 86k miles the motor failed. They told Kia mailed us recall messages that we never received but we brought the car there for service multiple times and they never addressed it. Worst was that they said the second owner does not get the 10 year/100k mile warranty. We paid out of pocket for a new engine, $5500 to be exact. Eddie is a snake oil advisor or totally incompetent. Shady business practices to sell subpar vehicles. I recommend doing business elsewhere.
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July 2023 by Scott Braun
Beth Tobin is awesome, the past 2years I've had the blessing of her receiving me as I drove up for oil changes. She is so courteous! Always smiling and extremely helpful! Thank Royal for such a great employee.
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June 2023 by TJ Colvin
Warranty 4 ever cars will save you half price.
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June 2023 by Matthew G.
My wife and I recently visited Royal Kia, and I was fortunate enough to meet one of the best salespeople I've worked with at a car dealership. Even though I didn't make a purchase, I was thoroughly impressed with his professionalism, knowledge, and helpfulness. He was never pushy or aggressive, and he always respected our decisions. I appreciated his honesty and transparency, and I would recommend him to anyone looking for a car. Even though I didn't buy from him, I left the dealership with a positive impression. Thank you for the excellent service!
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May 2023 by p “phoo” hoo
My Kia soul had a recall notice, we took her in and she was updated/repaired and WASHED AND VACUUMED...the best service
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April 2023 by Michael M.
This has to be my most favorite and easiest experience with a car dealership and it was all thanks to Juan V. He's a great individual and an asset to the company.
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April 2023 by scott noble
Fast, friendly service. No high pressure upselling. Fair price And they washed my car!
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February 2023 by Tanima Lawrence
I liked that everyone is so kind upon arrival. Eddie goes above and beyond to take care of his customers. You have a nice sitting area for your customers inside and out if you need to make a phone call. You also have a nice play area separate for children to play in.
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February 2023 by Rosemary Peña Ortega
I highly recommend Royal Kia, they are very friendly and they go out of their way to help you, my friend Blanca Lopez bought a car about 2 weeks ago and she was very happy with the service and so was I, my name is Rosemary Ortega and I'll be taking my son soon to buy his first car. Oscar Gomez attended to us and he was awesome. I'm looking forward to coming back to see him. Thank you so much for your service.