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October 2023 by James Adams
Must have been a bad night for the cook. Guacamole had no flavor. The salsa was transparent and tasted like water. We sent the salsa back and second batch was better but we had to add limes cholula and salt to get some flavor. My wife’s salad had rotted slimy lettuce at the bottom. My “medium” steak was rare and barely room temp. The steak had a “demi glaze” that tasted like nothing. The hot wings were good though. We only complained about the salsa and didn’t want to say anything else. Virtually a complete disappointment. Worst meal ever at a Marriott. (They are usually good…)
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December 2022 by Mindy G.
Horrible!!!!!! Even for a Hotel restaurant itQ Ed probably not a typical problem for Tucson but the seating is right by the doors and with it being as cold as it is right now it was freezing in the lobby. I asked for a cup of coffee and was informed they don't serve that after 2:30 PM. Strange since I can go to the concierge lounge and grab one myself. With it being that cold it's a good idea to offer a warm drink. She didn't let me know. I could have any alcoholic beverages that I wanted but I informed her I don't drink. Was a very disappointing dinner. I ended up asking for it to go and I took it up to my room so that I could at least be warm while eating.
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April 2022 by Daniel S.
My wife & I have had breakfast here many times with no problems. Food is good, prices are reasonable and the service--mainly students--is fine. The Saguaro Grill is open--as of April, 2022--and currently features a breakfast menu but not the previous buffet option.
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July 2021 by Manray1230
My brother and I visited the property while we were picking his son up from college. There was only one person working at check-in who was very busy (first understaffing problem). We were not given any information on our concierge-level room other than the room number. It took us a few minutes in the elevator to realize that we have to use the key to access our floor. Luckily one of the few staff working was able to help us, but this information should have been provided on check in. After we got to the room, we called down to the desk since the room and bathroom were smaller than what was shown on the website. We also inquired as to the location and hours of the concierge room (where there are usually drinks and snacks, hence the extra $60 for the room per night). We were told that not only was there no concierge room due to a lack of staffing, but the restaurant in the hotel was closed. We asked why we were paying extra for a concierge room if there was no concierge service, and apparently that was difficult for the one person manning the desk to comprehend, so we asked to be moved to another room not on the concierge level. This room was $50 less a night and also larger and nicer, WTF??? They also did not provide cleaning service, although the housekeeping staff, bless their hardworking hearts, was very good about bringing up extra towels, etc. We actually felt sorry for them and how hard they were pushed because of the management's lack of concern regarding their customers. In a nutshell, terrible check-in experience, but once settled in our room, except for the fact that it wasn't cleaned, the staff was very accommodating. It was definitely not worth the price of a night's stay and we will not be staying there again even through we are both Marriot BonVoy members.
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June 2021 by DarkMarkAZ
I had reached out to the hotel with some questions about suites and they were always helpful and friendly. The hotel is really clean and I love the whole atrium interior. We got a suite and love the extra space and the AC works well when it’s 257 degrees outside. The bed is awesome but it’s pretty low to the ground and a little tough to get up off the bed. The hotel is right next to a bunch of restaurants and night life and it’s great getting to walk to party rock at the bars and walk back to our room and not worry about Uber/Lyft stuff. I am a Wyndham diamond member but tired of their horrible hotel brands so looking forward to building on our bonvoy loyalty credit card.
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April 2021 by derekw71
I am staying here on a Thursday night for business. This location is very cool if you are interested in the college bar scene. Ok on the 9th floor out of 9 and the bar music across the street is loud. I’m here on business so tonight isn’t for me. If I was here on the weekend looking for a good time, this is the place to stay for out of town people. Tonight. .... this isn’t what I am looking for. Standard Marriott, clean, a little old. But it will do.
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March 2021 by NoStoppinUs
Does noise bother you? Ruin your sleep? Then don’t stay here. We arrived on a Saturday afternoon to tour the U of AZ. The noise from University Ave kept me awake until the wee hours. Finally fell asleep only to be awakened by beeping from vehicles backing up. That reoccurred every morning. The noise from University Ave was bad every night but definitely worse on Sat. I’ll be needing to stay in town frequently the next 4-5 years. I asked at the desk about how to book a quiet room (height is irrelevant) and it appears I stumped the desk clerk. He finally said “maybe, rooms 1-9.” Yikes!
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January 2021 by 232shannal
The staff were very friendly and helpful. My only complaint is the fact we had adjoining room and the other room was extremely loud. Called front desk and they had to send security to quiet them down at 1:30 am. Can’t wait to come back in a few days!
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January 2019 by Oscar Denogean
Great food
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August 2018 by Alison Troub
Just had appetizers for a Foundation Dinner, they were pretty tasty. Nice ambience.
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August 2018 by Bas Van giersbergen
Almost as good as the original guadalahara grill.
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July 2018 by David Baker
This is where our credit union host the yearly dinner. The food has always been good the staff is very professional and helpful in a banquet type dinner.
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July 2018 by A P
Great food. Nice place!. But the waitres was stressy. Brought our mood down.
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July 2018 by MAXINE GARDINER SAMS
Great food
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June 2018 by Gildardo Santa Cruz
Excellent service, great food and fresh fruit.
