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October 2023 by Speedy Apples
Buyer beware! This business has no concept of customer service. I bought 1 freshwater fish and 2 assassin snails. When I got home and acclimated both to an established tank, I realized that the snails were actually empty shells and less than 24 hours later, the fish was in labored breathing on the bottom of the tank. Upon returning to the business the next day to explain the situation and return the empty shells, I was given the assurance that the snails would be replaced on the next order and two additional snails added for having to make three 45 minute round trips for the purchase. I asked the employee helping me to document the agreement on the receipt and sign his name. The snails were not provided on the next order. I was told that the agreement to provide 2 additional snails would not be honored. All this after being told by Caleb and the employee, who declined to provide his name, that they would take care of me multiple times. I found out the unnamed employee, a short, sandy blond haired young man wearing a tee-shirt, shorts and flip-flops, signed someone else's name to the receipt rather than his own after I asked specifically for his name in case there was a problem. I finally simply asked for a refund and again was denied. I prefer to support local small businesses, but find it increasing difficult not to turn to on-line vendors when customer service such as this is so pathetic. Unfortunately, I'll chalk this up to experience and consider myself lucky that the financial impact was minimal. At retail, the cost to keep my business was $8. I'll be shopping elsewhere going forward!
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September 2023 by Morpho P.
Buyer beware! This business has no concept of customer service. I bought 1 freshwater fish and 2 assassin snails. When I got home and acclimated both to an established tank, I realized that the snails were actually empty shells and less than 24 hours later, the fish was in labored breathing on the bottom of the tank. Upon returning to the business the next day to explain the situation and return the empty shells, I was given the assurance that the snails would be replaced on the next order and two additional snails added for having to make three 45 minute round trips for the purchase. I asked the employee helping me to document the agreement on the receipt and sign his name. The snails were not provided on the next order. I was told that the agreement to provide 2 additional snails would not be honored. All this after being told by Caleb and the employee, who declined to provide his name, that they would take care of me multiple times. I found out the unnamed employee, a short, sandy blond haired young man wearing a tee-shirt, shorts and flip-flops, signed someone else's name to the receipt rather than his own after I asked specifically for his name in case there was a problem. I finally simply asked for a refund and again was denied. I prefer to support local small businesses, but find it increasing difficult not to turn to on-line vendors when customer service such as this is so pathetic. Unfortunately, I'll chalk this up to experience and consider myself lucky that the financial impact was minimal. At retail, the cost to keep my business was $8. I'll be shopping elsewhere going forward!
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August 2023 by Heather B.
This is our first time to this shop. We were referred here and glad we went here. Excellent customer service by very passionate people. They are knowledgeable and helpful. Thank you Shark Reef
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August 2023 by B Z
Great store, very helpful staff, and Big Mama (the fish) is a real schmoozer!
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August 2023 by Kat T
I love shark reef! It’s clean, and the staff are really knowledgeable and super sweet! Mel helped me out looking for a calcium supplement. Fish and coral are clearly very happy & healthy, and you can’t beat the joy of walking in to look at beautiful tanks with Island in the Sun playing. As an aside - the cory gang will appreciate the volume and variety of the cory cats :)
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July 2023 by T.T
i didn’t get the name of the man who helped me, but he was so kind, knowledgeable, passionate, and professional! suggested some great plants that i was looking for, along with fish he thought would be a great candidate for my bichir. not just the usual google answer, but from his own personal experience fish keeping. i really appreciated his help! super cool place too! huge variety of saltwater fish, some freshwater. unique selection. everything looked clean, tanks looked great.
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July 2023 by noah calvo
Awesome place, everyone there is very relaxed and knowledgeable, if you need something odds are they can get it. Also a great place to find hardscape
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June 2023 by george osborne
The store has a wide variety of animals and the staff is very helpful. Went to the store looking for advice and help setting up a fish tank and was able to get the information I was needing as well as some suggestions on how set up the tank.
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May 2023 by Helicopter_tomato
This place is great. It's always better to support local, and the people who run the operations here go above and beyond to provide the best service. I've been going here for a year or so, and the people there have always been helpful, which is always a great thing to see, especially for me when i was just getting into having a saltwater tank. Part of the reason I love having a tank so much is because the people here have been ever so great about when I was starting out.They always have a wonderful selection of livestock ranging from fish to inverts and corals. All livestock is reasonably priced. If they don't have something that you're looking for in particular, they can probably order it in for you.There is much more I could share about why I love shark reef. But i have covered the main points here.
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March 2023 by Margy Green
Large selection of saltwater corals & saltwater fish. They have a limited selection of freshwater fish but always have the particular species we were looking for. They have several varieties of freshwater shrimp. A great source of Java moss that they procure from local aquarists.
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March 2023 by Mike Strittmatter
Friendly and knowledgeable staff. Great for both fresh and salt water aquariums. Even have a nice selection of premium Betas.
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March 2023 by Josie Rayburn
Love it not very big but the salt water selection is amazing. the guys there are very friendly.
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February 2023 by Felicia Garcia
Love my guys @ Shark Reef. Helped me get started on my nano reef journey just over a year ago. Yes, shopping here will cost you more than it would at Petco but it’s worth it in building a relationship with a GREAT fish store when you’re in fish keeping for the long haul! Have everything you need and pricing is competitive. Enjoy my weekly trips to grab RODI & Salt water (and maybe a coral or two) and some good conversation.
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February 2023 by Doug Willis
Awesome store. They have both fresh and salt water fish, as well as living corals for salt tanks. The gentleman I spoke to had an obvious love for aquariums and seemed very knowledgeable. While I'm not ready to upgrade to a salt tank just yet, this will be my first and only stop when I do. I plan on going back many more times just to check out the inventory of numerous fish they have.
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February 2023 by Melissa Ann
Went here tonight for the 1st time and was so impressed by the knowledge and helpful information I received. Along with so many beautiful fish, reef, and options! I will definitely be going back!!!