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August 2023 by Marshall G.
We needed some special light underwear for a travel trip next month. Very light , highest quality and cold water wash. Must travel well. This is a great source, and there is a sale on now.
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July 2022 by Denise S.
This store was a breath of fresh air!! Products are beautiful and great quality. Store was very clean and the employees were so helpful, knowledgeable and nice!! I was there for at least an hour. I never felt rushed and customer service / attentiveness never waned. Prices are a bit higher than average but they had a couple sales and promotions that helped. Roberta , Sonia and Autumn are assets to Soma, bravo ladies !!!
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July 2022 by Amy Huntley
My favorite go to for everything loungewear. Always greeted and helped by attentive and kind sales associates. So happy to have this shop in our neighborhood.
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July 2022 by Jenifer Radland
Awesome store. Very friendly staff and helpful too.
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March 2022 by Edie L.
I'm a regular, long time SOMA customer. I stopped into this store while on a road trip. The service was minimal at best. Soma boutiques are usually very accommodating. I wanted to try something new and did buy one new bra. I usually buy 2 or more bras plus something else at Soma. I'm sure I'll never stop into this store again. And I'm sure they will not care.
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February 2022 by E. A.
We celebrated our good friend's birthday with a girls' day out shopping and having lunch at La Encantada. Since there were four of us, we made an appointment at Soma for fittings and mentioned it was our friend's birthday. Imagine our surprise when they had set up a beautiful table in the fitting area with balloons, cupcakes, drinks, a lovely dish with succulents (which they gifted to the birthday girl), and a card signed by the staff. The staff was so friendly, helpful, and overall fantastic. The store is very well stocked, and we all bought some lovely items. We really had a wonderful time and appreciated the thoughtfulness of the Soma staff. Thanks so much for a great time at your store. You're the best!
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October 2021 by Moira Casey
Autumn has to be the most helpful and patient lingerie associate in Tucson. Found my sizes, colours and styles and left me one happy customer.
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September 2021 by Tiana T.
UPDATE: I received a phone call from the store manager, Roberta and she put me down for an appointment and I had a way better experience! She apologized for the service I received and was very empathetic towards the situation. This is something every manager should embody. Roberta let me know that Soma was having their Summer Bra Event with $29 bras. I went on a Saturday and Roberta and crew were very helpful from beginning to end. Everyone was very helpful cheerful in the store. It was my sisters first time buying bras from Soma and she really enjoyed her experience. With both of us combined, we bought ten bras total. Great experience and Roberta was very receptive to the feedback that I had given. I’m glad she invited me back for a second time - I will be back again as my sister and I had a great experience.One of the worst locations I have ever been to. Me and my sister walked in and we’re not greeted at all. While we were looking at bras, I expressed how excited I was that one of the bras I wear was coming in a navy. The two associates in the store continued to ignore us and talk about a conversation (very graphic) that should not be said while people are in the store. I was ready to buy several bras but walked out due to lack of customer service. I even reached out to Soma customer service and I still have not heard back from them. This was over a month ago. As a former employee I’m disappointed and I know for a fact I will not step into this store again as they judge you as soon as you walk in and they decide based on how you look if they want to help you or not. If you already know your size, shop online. If not, save yourself the frustration, take a day trip to Phoenix and visit the Soma in the Scottsdale mall. Way better customer service.
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September 2021 by Christine Outridge
Had a fitting here. Staff were super helpful and they ordered the color I wanted with free shipping
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August 2021 by Elden Warner
Jammies and lingerie there are super soft. Bought some for my wife and she loves them. She went back and had a fitting for some new bras, she said "more comfortable and less expensive" than what she usually buys.
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May 2021 by T. Townsend
UPDATE: I received a phone call from the store manager, Roberta and she put me down for an appointment and I had a way better experience! She apologized for the service I received and was very empathetic towards the situation. This is something every manager should embody. Roberta let me know that Soma was having their Summer Bra Event with $29 bras. I went on a Saturday and Roberta and crew were very helpful from beginning to end. Everyone was very helpful cheerful in the store. It was my sisters first time buying bras from Soma and she really enjoyed her experience. With both of us combined, we bought ten bras total. Great experience and Roberta was very receptive to the feedback that I had given. I’m glad she invited me back for a second time - I will be back again as my sister and I had a great experience.One of the worst locations I have ever been to. Me and my sister walked in and we’re not greeted at all. While we were looking at bras, I expressed how excited I was that one of the bras I wear was coming in a navy. The two associates in the store continued to ignore us and talk about a conversation (very graphic) that should not be said while people are in the store. I was ready to buy several bras but walked out due to lack of customer service. I even reached out to Soma customer service and I still have not heard back from them. This was over a month ago. As a former employee I’m disappointed and I know for a fact I will not step into this store again as they judge you as soon as you walk in and they decide based on how you look if they want to help you or not. If you already know your size, shop online. If not, save yourself the frustration, take a day trip to Phoenix and visit the Soma in the Scottsdale mall. Way better customer service.
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May 2021 by Olivia Herman
Ashley was amazing! I needed to be fitted badly for a bra. She was very helpful & professional. The store was busy and Ashley handled things pleasantly and with ease. I came back later in the afternoon with friends (they needed underwear) after a late lunch at Blanco and she remembered my name. A great customer service experience overall.
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April 2021 by Xochitl Carrillo
I love the service Soma gave me while shopping at the Fashion Square mall. However the experience and service I received at the Soma in La Encantada, was one of the worst. They gave my Mom the wrong measurement. I bought 2 bras for her. When she went home she put them on and both bras were too big. She took them back and they wouldn’t return or exchange them unless she paid $70 more because she didn’t have the receipt. It’s not like she waited months to go back to return them. I bought those bras 3 days before. The cashiers excuse was that the girl who helped us while shopping was new and that’s why she gave the wrong bra size.As for the bras I purchased for me, they are stretching too fast. It’s weird because the bras I purchased at Fashion Square are still in very good condition.
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March 2021 by Karen Mejia
Associate not very pleasant
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February 2021 by Samantha Weingart
Denise was wonderful, she got me sized with the perfect and incredibly comfortable bra. Thank you so much for taking your time to help me find exactly what I needed. Truly the most comfortable bras I have ever had.
