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December 2023 by De Paden
The barista who gave me my drink was curt and unfriendly. I asked her a question about my drink and she answered with no enthusiasm. She acted as if I was totally interrupting her day. I've been to several Starbucks locations and have never felt so unwelcomed.
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May 2023 by Carson 'Koz' Noel
Went there three mornings in a row, ordered the same thing… three different prices. Get it together!!! Disappointed to say the least. In addition, I was in line for THIRTY MINUTES for a coffee?!?!?
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April 2023 by Joe Chowaniec
Probably the slowest and most disorganized Starbucks I have been to. Very bad hours . .closed at 2 pm. No chance of getting and early evening treat or jolt of caffeine if needed.
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November 2022 by Dave R.
Consistently opens late, at least during our stay here at the Star Pass Resort. Big sign in the window that says "open at 6am", unfortunately it's more like 6:10 or 6:15. These employees need to learn.... Early is on time, on time is late, and late is unacceptable! They showed no sense of urgency, while muddling around the store with a large line forming outside, and when finally opening up the doors one morning at 6:16 and the next at 6:10, no apology at all. Pathetic customer service!
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August 2022 by L L.
At the MJ Marriott Tucson location, nice seamingly high end hotel. Needed vegan & vegetarian breakfast for 2 after checkout since we had a rushed morning. Nothing healthy that suited us. Vegetarian got a plain bagel, fine. No healthy vegan food, no fresh fruit so I settled for a no. Starbucks pre-packaged Evolution smoothie in a plastic bottle, which was fine. Problem: no recycle bin at this Starbucks!The recycling symbol on the bottle I used dictates eco-responsibility which I am a big supporter of recycling to improve our environment & be a responsible consumer. This corporation make that impossible at locations that fail to process the merchandise they distribute.
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July 2022 by Orlando Ordiales Mendoza
I will give 2 stars, Poor customer service, and very rude staff, I waited too long for my coffee, definitely not a good experience.
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April 2022 by Jim Tolbert
It's a Starbucks. If that is what you are looking for, this is a really good one. The staff were extremely friendly and quick and helpful. We walked from a nearby condo we rented just to take a walk, see the Marriott Resort and get a good cup of Starbucks. And the Starbucks delivered as a very well run Starbucks.
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December 2021 by c k
Alan is the best! He was very accommodating and thoughtful and went above and beyond! We appreciated his friendly demeanor and was very personable and would highly recommend the Starr Pass Starbucks to all of our friends!
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July 2021 by Jillgraz
It's always nice to have something that you know what to expect from when you're away from home...no surprises. This Starbucks fit the bill. The lines were pretty long sometimes, but moved quickly. It did close earlier than it should in my opinion.
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June 2021 by Michelle B.
Friendly service, good drinks . Only thing is they closed early everyday while I was visiting which is understandable due to lack of employees. overall good location, I would recommend.
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March 2021 by Andrew V.
Understaffed for a hotel this size. Apparently my americano with 4 stevias, two pumps of vanilla, and cream is a "really complicated drink" and requires an apology to the person behind me. Good thing it's just coffee and not something that is actually important and complicated. At least the nailed my drink and by nailed it I mean just gave me blonde roast coffee instead of an americano. It's pretty easy to tell when you don't hear the espresso machine and there is no resin at the bottom of your cup.
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November 2020 by Devin M
A Starbucks with at the JW Marriot resort Star Pass outside of Tucson. Open from 6am to Noon 7 days a week. Great stop when just lazing about or prior to the start of your business day. The employees at this Starbucks are wonderful and friendly and over my two recent trips I had wonderful chats about the area and the national parks. Stop by and tell them Devin said hello!
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February 2020 by hyl325
they were open from 5am-7pm unlike the rest of the hotel. everyone was pleasant, friendly, efficient.
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February 2020 by Bandar AlYami
This starbuck has the best view among other. Staff were so kind and helpful
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January 2020 by Brr4346AD
The employees at this Starbucks are the best. Extremely nice and always friendly. The best service in town at this location. Great job ladies.
