-
March 2024 by David fitness
Every time I go here I have the worst experience and it is a total waste of money! Walk in with a smile on my face and leave utterly upset! The manager is the most incompetent person on staff she always messes up or the food will be cross contaminated and she will still make my order with dirty spinach when I obviously seen the other employee drop the meat balls from an other order in the spinach. Subway watch your employees and cross contamination I would hate to be allergic to something or get sick from foods touching. Just overall unhappy with this location and the customer service provided.
-
December 2023 by Solomon S.
I come in polite to a Rude employee who seemed to be in a rush to get me out quick with no one in the store proceeded to make a sloppy sandwich and wrap it like this smh
-
December 2023 by Joseph McCarty
Very good sandwich. Also the lady was very very nice and welcoming. I highly recommend this location.
-
October 2023 by R. T.
Long story, was turning 67 + for first time ever wanted a Subway Sub; their "new" Philly Steak & "Melted" Cheese. The night b4 my birthday I ordered a lrg + a small Philly Steak & Cheese that were COMPLETELY COLD; from the Bread to the (skimpy amt of) Meat to the (advertised melted) Cheese! I mean stone cold! Next a.m. Mon, promised a refund of $22.70 ←(for only a 6" + a 12"), BUT was NEVER done. Call back Saturday & Devin was REALLY NICE; said he'd arrange for the refund plus agreed to 2 requested subs at no charge, for our inconveniences + no food to eat Sun nite. He told me to send my caretaker, bc am bedridden, to get the subs. After caretaker Drives there per Devins authorization, TORI the MANAGER stepped in and said "Now you can ONLY have ONE Or THE OTHER; the refund or food?" Was really rude about it, too. I was on phone w. Caretaker & knew by now i'd Post It Online, side by side w. Pictures of My Pathetic Sub NEXT TO + compared to their Online yummy lookin' yet imo FAKE food pictures of IT? (normally uncharacteristic of me 2do. It's a First!)She suddenly had a change of heart & even apologized in writing w. a promise of refund; which I requested in writing (pic shown) as by now totally can't 'n don't trust them, esp MGR TORI. Ended up giving us 1ea 12" Philly Steak & Cheese + two free cookies, with the promise of the refund. Which she didn't put the specific amount of $22.70 on it, tho! smhBut she Backpedaled, therefore am NOT accepting this as being a sincere apology "For All The Confusion", as she put it, yet DEF wasn't that! Again, she was initially very rude & difficult even tho I know my info regarding this was WRITTEN down, placed next to register f/Mon am thru Sat. There for aLL the Employees + Mgrs 2c + be aware of, as Devin read it 2me. And am STILL waiting for refund. The "Complimentary" sub was the WORST Steak & Cheese have EVER had in life, & grew up in Boston where they make aLL subs Nice! So imho they don't know how to make a great sub (anywhere near me) in AZ, BUT there's NO excuse to NOT know how to make a GOOD Steak & Cheese anywhere in this country?! When I had better stability + mobility, cld make a better one myself. Would have given them ZERO ⭐ but they never offer that, course! ??♀️UPDATE: Is Now Wed 9/28/23, (happened on 9/17) + REFUND still had NOT been processed, after being promised twice. THEN, Tori LIED to me when asked for Corporate tel number to Subway, which she said she DIDN'T know. BUT, caretaker REMINDED me that Tori said on Saturday SHE'D CALL CORPORATE on Monday for the Refund. Apparently Subway Corporate FEELS IT'S OKAY for their mgrs to BLATANTLY LIE to legit, dissatisfied customers?! ? So I call back Tori to let her KNOW she LIED, i'd recorded her + had some other choice words. Had already informed her she is now on Google maps reviews w. photos of the disgusting food. This place is more Pathetic bc ↓↓↓There's DISTURBING ReviewS of customers Accusing some employees of *RACISM*, which is totally unacceptable @Subway Corporate HQ & should be your FIRST concern as to how PROBLEMATIC this franchise seems 2b imo; as my issues pale in comparison?!
-
October 2023 by Rosie B.
Long story, was turning 67 + for first time ever wanted a Subway Sub; their "new" Philly Steak & "Melted" Cheese. The night b4 my birthday I ordered a lrg + a small Philly Steak & Cheese that were COMPLETELY COLD; from the Bread to the (skimpy amt of) Meat to the (advertised melted) Cheese! I mean stone cold! Next a.m. Mon, promised a refund of $22.70 ←(for only a 6" + a 12"), BUT was NEVER done. Call back Saturday & Devin was REALLY NICE; said he'd arrange for the refund plus agreed to 2 requested subs at no charge, for our inconveniences + no food to eat Sun nite. He told me to send my caretaker, bc am bedridden, to get the subs. After caretaker Drives there per Devins authorization, TORI the MANAGER stepped in and said "Now you can ONLY have ONE Or THE OTHER; the refund or food?" Was really rude about it, too. I was on phone w. Caretaker & knew by now i'd Post It Online, side by side w. Pictures of My Pathetic Sub NEXT TO + compared to their Online yummy lookin' yet imo FAKE food pictures of IT? (normally uncharacteristic of me 2do. It's a First!)She suddenly had a change of heart & even apologized in writing w. a promise of refund; which I requested in writing (pic shown) as by now totally can't 'n don't trust them, esp MGR TORI. Ended up giving us 1ea 12" Philly Steak & Cheese + two free cookies, with the promise of the refund. Which she didn't put the specific amount of $22.70 on it, tho! smhBut she Backpedaled, therefore am NOT accepting this as being a sincere apology "For All The Confusion", as she put it, yet DEF wasn't that! Again, she was initially very rude & difficult even tho I know my info regarding this was WRITTEN down, placed next to register f/Mon am thru Sat. There for aLL the Employees + Mgrs 2c + be aware of, as Devin read it 2me. And am STILL waiting for refund. The "Complimentary" sub was the WORST Steak & Cheese have EVER had in life, & grew up in Boston where they make aLL subs Nice! So imho they don't know how to make a great sub (anywhere near me) in AZ, BUT there's NO excuse to NOT know how to make a GOOD Steak & Cheese anywhere in this country?! When I had better stability + mobility, cld make a better one myself. Would have given them ZERO ⭐ but they never offer that, course! ??♀️UPDATE: Is Now Wed 9/28/23, (happened on 9/17) + REFUND still had NOT been processed, after being promised twice. THEN, Tori LIED to me when asked for Corporate tel number to Subway, which she said she DIDN'T know. BUT, caretaker REMINDED me that Tori said on Saturday SHE'D CALL CORPORATE on Monday for the Refund. Apparently Subway Corporate FEELS IT'S OKAY for their mgrs to BLATANTLY LIE to legit, dissatisfied customers?! ? So I call back Tori to let her KNOW she LIED, i'd recorded her + had some other choice words. Had already informed her she is now on Google maps reviews w. photos of the disgusting food. This place is more Pathetic bc ↓↓↓There's DISTURBING ReviewS of customers Accusing some employees of *RACISM*, which is totally unacceptable @Subway Corporate HQ & should be your FIRST concern as to how PROBLEMATIC this franchise seems 2b imo; as my issues pale in comparison?!
-
September 2023 by Jennett Swan
Best Subway location I've been to in Tucson. Sandwich bar was pristine and fully stocked. Sandwich technician was very efficient with a pleasant demeanor. Work ethic was excellent. Will definitely visit this location again!
-
August 2023 by Etta D.
Food was decent, looked thrown together poorly Maybe a new workerTerrible customer service, manager always seems bitter & rude, the workers are also pretty rude, don't seem like they've been trained correctly, don't know what's going on but definitely would not recommend this location for subway Place was pretty dirty, the foods were cross contaminated. Tuna warm even though sandwich wasn't toasted. Bathrooms were nasty tables & floor not clean
-
August 2023 by Canon Hadfield
Subway was good. I asked for the spiciest sandwich they could give me. It was a pepperoni, Buffalo chicken, toasted. It was so yummy.Jusus says in Matthew 4:4: "Man shall not live by bread alone."Subway does a great job at not serving bread alone but putting meat on that bread. And for that, my friends, it gets a five-star review.
-
July 2023 by Robert Knotts
Ordered food using the app 30 minutes in advance. When I get to the store they tell me the order didn't go through and proceed to serve other people that came in after me. When I'm waiting line to get my food they tell me they can't make the food until the order comes in. The money has already been taken out of my account and I have no more money left to buy food that was meant for me and my son. So now not only do I not get my food on time, I was told they couldn't help me and now I have to tell my son that we both can't eat because of your mistake. I've placed the order correctly hundreds of times so this is a Subway error not a user error. Do not go to this location not even the manager was willing to help me.
-
May 2023 by Sting Scorpion
One girl was short answered and just off putting she seemed like she doesn't want to work. Has no customer service skills. Doesn't even smile. Probably thought I was flirting even though I was just tring to be nice. I might add my wife was with me so I wasn't flirting.?Parking: There is only 2 parking spots and there always full
-
May 2023 by Sting S
One girl was short answered and just off putting she seemed like she doesn't want to work. Has no customer service skills. Doesn't even smile. Probably thought I was flirting even though I was just tring to be nice. I might add my wife was with me so I wasn't flirting.?Parking: There is only 2 parking spots and there always full
-
May 2023 by Victoria Watson
Tori is super professional and friendly:)
-
April 2023 by Hannah Dawn
Friendly staff, fresh and delicious food, fast service. It was great.
-
March 2023 by Kaitlyn Howard
Shoutout to Devin (I think i spelled his name right) he’s always super friendly when I come in :)
-
January 2023 by Steve Johnson
Tori is the Doc Holiday of sandwich artists. Super charming and deadly fast.
