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February 2024 by Tracy M.
This motel was terrible. The front desk person was rude and arrogant. We have service dogs, he demanded to know what they were servicing us for. We had our service animal cards to show him. Didn't want to see them. He demanded to know our personal information. We were so upset. That's none of their business! Never felt with this before. We were tired from driving and raining outside. The price was way too much. The room was very basic. Dirty floor. My feet were black. No information in room. Hallways dirty, smelly. Worn and chipping walls. Breakfast was very meager. Junk! We've paid way less for much better facilities. Very uncomfortable place.
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January 2024 by spoon m.
bad. very little breakfast. pretty good rooms and bathroom. overall pretty mid and good location.
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November 2023 by Samantha Beasley
Absolutely disgusting room. Ripped curtains, stained bed sheets, holes in the walls, mildew smell and horrible customer service. Had to wait 30 minutes for someone to check us in and checked out with in 10 minutes.
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October 2023 by Anje Duckels
This hotel is disgusting and needs to be under new management. I was to check in over the weekend for my first ever stay there.I stay in hotels all over the city and have never been treated so disrespectfully or been so discriminated against. This was the worst experience I have ever had in any hotel and I have traveled all my life.I arrived very ill (I am disabled) and needing to get into my room right away. I was told at check in I was expected to put a deposit even though none of my emailed documents said anything about it. In fact it said the amount due at check in directly on the email. I showed this proof to the scruffy, unkept, smelly man behind the desk and he insisted. I had to go speak to my spouse about the hold. I came back to tell him okay about the fee and my pain had skyrocketed and my body was breaking down (this happens with my illness) I needed to lay down and rest. I had started to cry from agony and stress this unpleasant, rude little man had caused me. He saw my tears and sickness as a chance to be cruel and he cancelled my room and kicked me out after putting a hold on my money. As a result I had to get another room and he ruined my weekend, my health, my budget and all I had planned. It should be noted this entire place stinks, like smells like rotten food and if I had been well I may have refused a stay at all. The ingrate behind the desk there needs fired. There are far better stays with people who help the disabled not laugh at them when they are unwell. If I could give this negative stars I would, avoid at all costs.
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September 2023 by zombiesaredope999
Housekeeping stole our debit card and tried to use it. They tried to lie and that they didn't have our debit card but got an alert after reporting it was lost/stolen that it was attempted to be used. Management tried to keep our deposit even though we left the room spotless and didn't break anything. Overall a terrible experience and wouldn't recommend it to anyone.
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August 2023 by Brady Postert
I've had shampoo and conditioner better in a jail its the same in bothe
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August 2023 by Victor “VR” Russo
For the love god, room 131 ac wall unit sounds like a vacuum cleaner. Impossible to sleep. Too late to ask to change rooms once it was turned on. The stay was good, the staff awesome.
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July 2023 by E7492MJleer
Decent price for Overnight getaway. Room nice, clean and big. But, it had a funky smell that trigger asthma attack for family member. Staff friendly and helpful. Seen previous reviews describing the pool water as dirty. Water was clean ut poor choice of pool lining (dingy grey sandy appearance) made the water look dirty. Clear when check with clean cup. As most pools in AZ constant plant leaves, flowers blowing around end up in the pool. Their pool did not have it's filter running so had to use the pool skimmer basket to remove most of it ourselves. Staff said it was cleaned that morning but wasn't aware of nay continuous filter to remove floating debris. Pool chairs were a DISASTER in disrepair,
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June 2023 by Charlene Ferguson
Great location off I 10 W, Easy to find. Several restaurants within walking distance. Room was clean and we were happy with our stay.
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April 2023 by mikeapfelaz
Least expensive for weekend rates (Fri-Sat) than competitors. Noted that the two starhotel rating on the web was related to the simplicity non frills. For a business overnight stay hotel was centrally located, clealn, and well maintained. It you want an above average breakfast pay up and go elsewhere and stay at a resort.
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March 2023 by pammK9762WF
For a large part, we had an excellent stay. The rooom was huge, the bed was super comfortable, two dressers, two tvs, good lighting, decent upkeep and average hot buffet breakfast. The huge con, (huge!) con was housekeeping. The rooom was clean when we got there, but during our 5 night stay, we had to ask for clean towels, fresh disposable cups, coffee pods, and soap all but one night. One day they didn't even come in and empty the trash, let alone anything else. I understand that most companies are dealing with Staffing shortages in a post-covid world but that didn't seem to be the only problem here. The housekeeper flat out lied to the managers face when we asked him to the room to see the undone room. I almost never post complaints but this was pretty bad.
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February 2023 by Nir Eldar
I recently had the opportunity to stay at this hotel and while the staff was incredibly friendly and accommodating, I was disappointed to find a number of issues with the room I was assigned. Despite the high nightly rate, the bathroom vent was in dire need of cleaning, as it was both excessively noisy and covered in dust. The bathroom curtains were also stained, and the armoire was unfortunately broken. While I appreciate the kindness of the staff, I cannot recommend this hotel in its current state.
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February 2023 by Connie Wiggins
This was a great stay after experience a rather scary and rough neighbor hood one in Glendale. We really like the design of the room We needed wheelchair accessible but this room worked out well.The breakfast had a small selection and was crowded but the service was good in keeping up.
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February 2023 by jcarlosgarza1
Had to stay here after an unplanned last minute trip. Price is really high when compared to the condition of the property as a whole. The building feels old overall and it needs to be updated, but I could get past that if it was the only issue. Room had a unpleaseant smell to it from the moment we opened the door and only got worse while in the bed, bedsheets had a srtonger odor that made it difficult to sleep or get any needed rest. Maintenance seemed done by someone with no maintenance knowledge at all (I'm talking 2x4s behing the toilet tank to support it), I would never stay at this location again.
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January 2023 by Charles Spath
There's no bus service close to the hotel. For the most part it was fine. I had a decent breakfast there. The room was okay, but I got screwed by Windham Rewards for booking on Hotwire instead of getting credited for my stay. No Rewards points, no free night's stay.
