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January 2024 by Masala1
Thank you, Skylar and Carlos, for all your help with what was done to me by another person at another store. I will continue to patronize this store. The service is outstanding, and here you can trust.Grateful for your help
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January 2024 by Susie Snow
Always good
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January 2024 by Lizard Whisperer Of Arizona
Recently got a box for home Internet. It's slow and not really any better than hotspot.
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January 2024 by Cristy Sittinger
This location is the best! Everyone was so helpful and we left very happy:) They were quick and very helpful. I've been to other locations and did not get customer service as I did at the grant and swan location.Thank you guys for providing a great customer service experience ✨️✨️✨️
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January 2024 by Jonathan Ebright
They don't care about their customers. You can be with them for years and won't give you one ounce of love. They are rude self serving.
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January 2024 by bebe pavon
help me with my son's cell. Excellent customer support.I Love when reps have the attitude of treating people the way they want to be treated.the replacement cell arrived in less than 48 hours.
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December 2023 by M J.
Horrible customer service. Condescending rude employees. Unhelpful. Unable to troubleshoot anything. Awful 5G coverage in central Tucson.
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December 2023 by David McMorris
My wife's new s23 I bought her 2 months ago kept having a pop-up for a Facebook cash app. We tried for weeks to figure it out. Like 30 times a day! Christopher fixed it in under 5 minutes! Super smart guy, great customer service!
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December 2023 by Marco Juarez
oh my god Hector was perfect! So knowledgeable and honest. Jimmy I like your long hair :)
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November 2023 by Google user
I wish I could do negative stars! I have been having a problem with being overcharged. I was told by a phone rep to go into the store. I tell the associate what is happening and he say “well what do you want me to do about it” I told him I said I want you guys to try to help me fix it he goes and gets the manager and the manager tells me a lot I’m gonna do is call customer service and I’m gonna get the same answer you did. Even though I have physical proof documentation of what I am supposed to be paying first, what they’re charging me. T-Mobile used to be such a great company. The store definitely set my mind switching to a different provider. The manager was not helpful and he was rude and he was like well. I don’t know what you want me to do about it. I’m not the one who said it up for you. I can’t find anyone to help me and I went and hoping to get a little bit of help. At least you know what let me fight for you. But instead I have a Greta sarcastic what do you want me to do. Disappointed in how their customer service over the phone and now especially in person has gone way downhill. I suggest go to a different carrier. Definitely don’t go to the store.
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November 2023 by Mike S.
We are a T-Mobile family, having migrated from Vz a couple of years ago when Vz prices started becoming absurd. I check periodically and the comparative pricing remains better at T-Mobile. That said, without question, the coverage by Vz was more ubiquitous throughout obscure pockets of Tucson and especially while hiking or driving or road-tripping to San Diego/Santa Fe. The only other complaint I have about T-Mobile is their recent "penalty" for doing autopay via credit card. Beginning May 2023, you forfeit the -$5 bonus/line for autopaying your bill each month via cc. For us that effectively increased our bill by $15. To get that -$15 back, only EFT autopay directly from a bank would reinstate the discount. I'm bummed to lose the 120 mileage points every month but that all said, this review is for the Grant/Swan location, i.e., it's staff and store. They have no control over corporate policies. I came in to activate a newer/used iPhone and switch an older phone's contents to that newer/used phone. Chris was tremendous in devoting more than a 1/2 hour towards facilitating that goal, including first checking the IMEI number to ensure the phone was legit (no SIM lock; no iCloud lock; no Carrier lock) and then walking us through the transition between old/newer phone. There is no charge for this (you're not activating a new line or a brand new phone) so there's no commission or stats gained... just old-fashioned, good customer service time. And this is one of the other reasons we really like T-Mobile. They have consistently provided time/service and their staff are empowered to pursue solutions when necessary. Plenty of parking at this little office, which is located about 6-7 doors east of the old Bed Bath Beyond. It's also clean, well-lit, and there's seating (albeit hard benches) in the event there is a line.
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November 2023 by Samantha Millan
They took care of my needs and didn't offer any judgement. Let me them. Thanks, Jimmy!
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November 2023 by Tara Dilorenzo
I wish I could do negative stars! I have been having a problem with being overcharged. I was told by a phone rep to go into the store. I tell the associate what is happening and he say “well what do you want me to do about it” I told him I said I want you guys to try to help me fix it he goes and gets the manager and the manager tells me a lot I’m gonna do is call customer service and I’m gonna get the same answer you did. Even though I have physical proof documentation of what I am supposed to be paying first, what they’re charging me. T-Mobile used to be such a great company. The store definitely set my mind switching to a different provider. The manager was not helpful and he was rude and he was like well. I don’t know what you want me to do about it. I’m not the one who said it up for you. I can’t find anyone to help me and I went and hoping to get a little bit of help. At least you know what let me fight for you. But instead I have a Greta sarcastic what do you want me to do. Disappointed in how their customer service over the phone and now especially in person has gone way downhill. I suggest go to a different carrier. Definitely don’t go to the store.
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September 2023 by Kassidy Crawford
Don't leave your drivers license here. They won't bother to call you and let you know (even if they have your phone number). They'll just shred it. Careless and lazy.
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August 2023 by Roy O.
Absolutely the best experience I've had with any store of any carrier. Friendly, timely, very knowledgeable of what they offer and great customer service problem solving. I've been in on several occasions and been helped by Luna, Chris, or Mario. They have all been top notch. Can't recommend enough!
