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January 2024 by Tera Nubian Thornton
Went into this store. 1. Not only to not be acknowledged upon entering. 2. To be ignored. 3. Male Hispanic employee took another customer in front of me, which was a Caucasian male and helped him. Store is racist and discriminated against me for being a African American female. I will not patronize here ever
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November 2023 by Mark Hay
After the endless parade of stupid, Cox made up my mind to switch over to a new wireless modem, I decided I should go with T-Mobile 5G based on the numerous positive reviews.A quick Google search and the 22nd Street store #8183 showed up.A quick glance at the store indicated that it was clean and well maintained which is always a good sign.Once I entered the store, I was fortunate enough to make contact with Isaac who clearly forgot more about 5G wireless modems then I'll ever know. Isaac was very personable and his professionalism was on full display.Isaac walked me through the entire process and outside of giving me the modem for free, his outstanding efforts made the entire experience as pleasant and painless as possible.I couldn't be happier!PROMOTE!
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November 2023 by Ramon Ramirez
I went into the store about switch over,Jazmine greeted me with a smile and a warm welcome, she explained each plan and made sure I understood what I was signing up for, I would 100% recommend this store to everyone. Great vibes! Especially between the employees! Super professional but know how to make people laugh and laugh among each other. That's one of the best teams I've ever seen!
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November 2023 by Graycie Grayce
Came in and received the best customer service from Jackie. She was extremely helpful in solving the issue on my phone and made me feel comfortable in her presence. 10/10 will return here and recommend Jackie from T-Mobile!!!
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November 2023 by Jennifer Hagedon
My husband and I went in to add a new line to our account and had the best experience with Jazmine. She was very helpful and informative, she answered all of our questions and made us feel at ease. She talked us through all of our options and helped us find all of the accessories we needed without making us feel pressured. We will definitely be coming back to work with Jazmine!! Thank you for making us feel so comfortable and taken care of!
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November 2023 by Krystyna Saavedra
I went into t mobile with just a minor issue and jazmine was right on it right away, she’s such a sweet heart and was so kind! didn’t rush me , and helped me navigate the app! I would definitely head back to the store, all the employees there made it seem so welcoming!
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November 2023 by Eunique Thomas
I waited well over a half an hour only to have the store associate attempt to skip right over me to help someone else. Once it was clarified, much to his dismay, that I was next in line he quickly informed me that he couldn’t assist me with deactivating a line in store and I’d have to contact customer service. I just got off the phone with customer service and come to find out he could have made the phone call right there in store. I hate to have my time wasted once, nonetheless twice. Apparently the customer service motto at this location is do what you want not what you can to assist customers. Avoid being given the runaround, choose a different store.
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November 2023 by Maria Orozco
T-Mobile was amazing! Very helpful and quick to assist. Angel, the store manager provided great customer care and service. I will be sure to return to this store again and refer friends & family. Thank you!
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November 2023 by Anessa Freeman
I have been to several T-mobile locations and I must say Jazmine was the best sales associate I have ever worked with. She was very knowledgeable and extremely kind. Definitely go see Jazmine for all your cellular needs!
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November 2023 by Betty Paige
Jazmin was so helpful and knowledgeable of all the plans and products this company has to offer!!! She found everything that fit my specific needs and her customer service was out of this world!!! I will definitely come again and again!!! I will also be referring many of my friends and family to visit this store.
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November 2023 by Karel Ramirez
Got the best help and service from one of the works Jackie was her name really helpful and kind. She also speaks Spanish I had come in with my mom who only speaks Spanish 10/10 service.
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September 2023 by Ivan R.
Lady at desk provided no help claiming things done through there app could not be configured to be done with their system she then claimed I owed an outstanding phone bill of over $1500 with attitude and rolling eyes claiming I couldn't upgrade my phone until I paid the balance. I've never been late or missed a payment so I was startled to hear this quickly logged in and showed her the balance was never delinquent. She sneered and didn't provide me with any more service so I grabbed my things and went to another t mobile store.
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September 2023 by Andy Iler
Went in to replace my phone and they ended up charging me twice for the new phone and lied to me about the pricing for my future bill. They also refused to give me a receipt. I will take legal action if the $200 you stole from me is not refunded. Do not trust the employee named Angel.
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September 2023 by Paul De Young
Very helpful employees. If you are not able to do what you need or want to do using T-Mobile's App or website, this is a great store for personal attention face to face.
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September 2023 by Art Melen
Jaime and his team where awesome! We changed from metro and got a really nice deal!
