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January 2024 by Deborah Beneze
Saul at this store is a fantastic help! Second time he has quickly solved a phone issue for us. Great rep for T-Mobile!
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January 2024 by Robin Blackwood 1
We just traded in our old iPhone 12s for new iPhone 15s. Alayana did a great job for us! She was both efficient and personable. Very happy!
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December 2023 by Holly
My father and I were at this T-Mobile to close my late mother's account. We were treated with gentleness and respect. I deeply appreciate their time and care.
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December 2023 by Rachelle Fenn
MIGUEL was awesome! He fixed our SIM problem for free, and got us in and out of the store in 15 minutes! Go to this T-Mobile on Harrison and Old Spanish Trail. Everyone was very friendly!
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December 2023 by K Nudd
Extremely rude customer service. Wouldn’t even let me finish my question or explain the situation before jumping down our throat. We walked out because the 18 year old helping us was so rude and unprofessional.
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December 2023 by Richard H.
Quick shout out to trainer Dominic trainee Luis and all the team who were kind, patient, and the picture of what customer service ought to be. They helped out a couple less than tech-savvy older customers today, with transferring service from older phones to newer ones. Despite these customers having bogged down, super slow, obsolete phones, missing passwords, and various other issues, the team was capable and up to the delicate task. Both customers left with their new and up-to-date phones having all files and accounts transferred over and ready to use.
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October 2023 by Henry
Saul was very nice and helpful. Unfortunately, the problem returned today. Ugh...
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August 2023 by Anna Weir
Alayana and Miguel they were the best help l ever ag any of your store,s Thank you to both of them
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August 2023 by Anne Miros
Staff are Soooo supportive and nice! By Far the BEST T mobile store in Tucson!
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June 2023 by Kent Benson
Great service, 10 thumbs up for Alliana. A bright, intelligent, competent, and courteous young woman. She will go far.
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May 2023 by David B.
Terrible reception in my area, 85748. Most of the time all it does is buffer. 5g cell phone signal is terrible out here also.
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April 2023 by Erin Mitoraj
Make sure you look at your bill!!!My husband needed a new phone. This store told us it was buy one get one free, which was an outright lie, as I’ve now discovered. Of course, who’s going to turn down a new phone even if you have a good one still? After spending two hours on the phone with T-Mobile, I was told that even though the employees at this store lied about the BOGO, there’s nothing they can do. So we’ll be switching our cell phone provider for the first time since the ‘90s. I disagree that there is nothing that T-Mobile can do. Of course they could do something. They are just choosing not to. Update in response to what appears to be an automated reply since it makes no sense: It wasn't about the time it took to find out I'd been ripped off. It's the ripping off that I have a problem with.
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February 2023 by Sahali
Martin and Dom were rockstar today. Got a new phone and plan. Easy and painless. They clearly know their business. I highly recommend this location for knowledge and experience.
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February 2023 by Dominic Leachet
Came in looking for assistance, Saul was great help. He has a very nice beard and was very caring and kind while guiding me through my troubles. Overall a great experience.
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February 2023 by Lizza fuckn Rayne
I Like The Price for My Monthly Bill. But I'm Alwayz having Issues with my Service¿?! Got the WiFi what a joke. I tried to get 3new devices and they want 400.00 R They CrAzi, Yes...we broke af out here,TMoble your gonna loose a 2yr customer cuz ur CrAzi prices!!!¿?¿? I have 1 device and pay a bill for 3 devices...work with Me ☠️
