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October 2023 by E B
Great experience. Great amount of space for price-- I compared to other storage locations nearby. Loved the staff and the friendly courtesy reminder for payment if for some reason it did not go through. Thanks!
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August 2023 by John Falzone
I rented a Penske truck from this location. According to the website and the sign on the front door they are open until 6. When I returned the truck at 5:50 the door was locked. The employee was outside sitting in his truck. I asked him to check me in, and was told " the computer is already turned off" and there's nothing he could do. I would not recommend this location.
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August 2023 by Eileen
Used this place several different times. Better price than most others.
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May 2023 by Matthew Boettcher
Very poor administration. Poor communication and rude. was laughed out on the phone because of an error that cost me money.
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April 2023 by BigJules Orozco
Secure and clean. Staff was very gekpful and attentive. Great place to store your extra nick nacks and such.
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April 2023 by Avelia Sanchez
What annoys me is that they don’t allow you to use the dumpster to dump anything, this property manager is very rude..
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December 2022 by Andrew Bell
Great location , on site manager
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October 2022 by Marion Palmer
I rented a storage unit here when I was living out of my car, and waiting on a disability determination. The office personnel presented themselves as friendly and helpful when I signed the contract. When I fell behind on my payment, they refused to work with me on a payment plan, and continued to tack on one late fee after another. I found a church that agreed to pay the total amount owed. However, Thornydale storage refused to accept their payment over the phone. They demanded the church mail them a money order. The money order was mailed out the same day, but Thornydale storage would not wait even one week for it to arrive. They auctioned off all of my personal belongings. I lost everything, my furniture, important documents, and most importantly irreplaceable pictures of my children when they were babies. They are cruel and heartless. Do NOT put your belongings here!
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October 2022 by Joseph Erkert
You will not find a more reasonable priced storage facility or cleaner one than this the people who operate it are exceptional an don't try to hide anything totally upfront about everything
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October 2022 by Chris A.
While the prices there are pretty low, the onsite manager is a j*** to put it nicely. He will talk down to you or be sarcastic with his answers and he got super happy when he had to tack on a late fee, which he failed to call out prior to running my payment. If I could get another facility at the price I am paying here I would move in an instant. Until then I will try my best to avoid interactions with them until I am able to empty my storage units.
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September 2022 by Marion P.
I rented a storage unit here when I was living out of my car, and waiting on a disability determination. The office personnel presented themselves as friendly and helpful when I signed the contract. When I fell behind on my payment, they refused to work with me on a payment plan, and continued to tack on one late fee after another. I found a church that agreed to pay the total amount owed. However, Thornydale storage refused to accept payment over the phone from them. They demanded the church mail them a money order. The money order was mailed out the same day, but Thornydale storage would not wait even one week for it to arrive. They auctioned off all of my personal belongings. I lost everything, my furniture,Important documents and most importantly irreplaceable pictures of my children when they were babies. They are cruel and heartless. Do NOT put your belongings here!
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May 2022 by Eli Sprague
Counter rep was rude and refuse to handle our truck rental return. Will not do business here in the future.
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September 2021 by jeena grant
Mike the manager was nice and cool enough to have worked with me a see hand full of times and it was reasonable prices until the first of this month then it shot up like;il under double the price. Was there lil over a year but it was nice while it lasted. ? Thx
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September 2021 by Diana Wag
Unit had termites and black widows. They obviously don’t spray around the facility. It is worth it to rent at another place, even if it charges more. Furniture is destroyed. They also raise the prices on you.
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September 2021 by jennifer Anglada
Mike the manager was nice and cool enough to have worked with me a see hand full of times and it was reasonable prices until the first of this month then it shot up like;il under double the price. Was there lil over a year but it was nice while it lasted. ? Thx
