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March 2024 by Judith Pelayo
I had a very pleasant business dealings with Tucson Appliance. The sales person was straight forward and didn’t try to up sale me and answered all my questions. I would definitely deal with them again.
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March 2024 by R.C. Marx
Great customer service. Peter was incredibly knowledgeable and helpful. Will be back to purchase again!
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February 2024 by Erin Hanks
Edited: TA made this right and replaced the freezer with a similar one.I am extremely frustrated with Tucson Appliance.I went in for an over the range microwave and ended up also buying a scratch and dent upright GE freezer. When the freezer was delivered I plugged it in and let it freeze for two days before transferring food from my old freezer. Almost immediately the new freezer began to ice up inside, and items like bread and ice cream stayed soft. I tried locking it to ensure a good seal, I hit 'turbo cool' or whatever on the door, and finally I moved the food back to my old freezer (thank god I kept it).While moving the stuff over I noticed that the seal around the door was off and when closed, I could feel cold air coming through the door. I also notice an outward dent at the bottom. Since I was told that the thing had a warranty, I called TA and asked for help. This was in October 2023.Here we are in February 2024 and I have had THREE techs come out and all reported that the fridge needs a new door. TA finally came and picked it up to "look at it." I got a call yesterday accusing me of putting something hot in front of the freezer because the insulation in the door was melted. What could I possibly have put in front of the freezer?? I have exactly two things that plug in in the garage and they were the two freezers, side by side because there is only one plug. So the guy blamed my old freezer! Why would I put my old freezer in front of the door of the new freezer? Not to mention, I didn't have the old one plugged in while the new one was in use.So they want me to pay them to replace the door and I told them I don't have the money. I guess I'll just let them keep my $800 and the old freezer. What a disappointing experience.
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February 2024 by Hannah Clark
We needed a new refrigerator, freezerless! We had gone to another local business and two big box stores. All said none available, had to order & wait 2 weeks to 2 months for delivery. On our way home we stopped at Tucson Appliance & Brian Kontak met us, found exactly what we wanted in stock. He even price matched the other place quoted price. We picked it up & installed it same afternoon. We will go to Tucson Appliance first when we need another Appliance. Thank you, Brian!
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February 2024 by Kevin Showalter
Easiest shopping experience of my life. Gave parameters, was shown what matched. No pressure to buy outside of what I wanted. Next day delivery. Was easier than ordering online. Installation was also professional. Installers were courteous and quick. Shopping was under an hour and install was under an hour.
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February 2024 by Jennifer Lopez
Very friendly and helpful associates. No pressure sales. Will always go back!!!
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February 2024 by Ryan
Great store 2nd time I've got a dishwasher from them only problem is when they attached water hose didn't tighten it all the way an left a big water puddle under sink it happened with the first one as well other then that good fast service
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February 2024 by Linda
Trimaine was diligent in his search for appliances that were just right for me. Great work ethic; great sense of humor.
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February 2024 by Sally Barr
I called about a gas range that was listed on your site for $699.95 but the salesman at your company said, no, it's $800+. I asked why it is higher if it shows the lower price on the site. He said that price is probably right from manufacturer's site. So I got back on the site and started a chat and thought I was chatting with the manufacturer of the gas range as told by the salesman. He stated no, it's Tucson Electric and he told me the price was $699.95 like I saw on the site. I told the second salesman that I just talked to someone there at Tucson Appliance and was told it was $800+. I don't know why the first salesman gave me that information. Also glad I got into the Chat box because the second salesman called me after chatting a bit and told me, yes, the price is $699.95 so I ordered the range top. I'm hoping that all goes well with delivery and installation because I cancelled my order with AJ Madison for a range top because two weeks in a row they never came and rang my door bell to deliver the range top. They said they called but they did not. It's been a long haul getting a range top. I'm sure Tucson Electric will be much better than AJ Madison.
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February 2024 by John Pascucci
My wife & I came in to purchase new appliances for our kitchen remodel. Trimaine took his time showing us around and gave us several options to choose from. He was knowledgeable, courteous & professional. Very happy with our purchase.
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February 2024 by Elmer Burk
I needed a replacement dishwasher overnight. I checked other appliance stores, including big box stores, and encountered red tape and long delays. Tucson Appliance gave me choices of brands and prices. It was delivered the next morning, installed professionally, and is working great. They even printed off the online owners manual of many pages for me. Really great customer focus.
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February 2024 by Mike Pollack
Gary was great to work with! He helped me find exactly what I was looking for, was patient and got me a great price! This is my 5th or 6th time buying from TAC.
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February 2024 by Lesley Wade
Friendly technicians installed the new dishwasher we’re on time friendly and there was no mess when they left. I love my new dishwasher and I highly suggest Tucson Appliance. They were efficient and had great customer service from start to finish.
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February 2024 by Laura Gile
I've purchased several appliances from them over the years and always had a great experience. Recently purchased a Bosch dishwasher. My salesperson, Peter really understood what I was looking for. He called me and texted pictures to me of the dishwasher. It was exactly what I wanted. I purchased right over the phone at about 4 pm. Tucson Appliance had it delivered and installed by 10 am the next morning. That's what I call service! Next time you need appliances, skip the big box and take a trip to Tucson Appliance. You won't be sorry.
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February 2024 by Maddie Shaw
Mr T helped me in a timely manner. Very kind and answered all of my questions about prices and types of washers/dryers. Check out was easy. They delivered to my house the next day and installed the hoses for me while also making sure it worked before they left. Great experience beginning to end. Thanks Mr T!!!
