June 2024 by Will Shaughnessy
I had a reservation with Uhaul for a Uhaul facility off Speedway. I got a call the same day stating my rental is Not available at this location. I had to pick up my Cargo 5x8 at this location, which is Not a Uhaul store. This is a shop that makes lenses for telescopes. I walked into the office and the receptionist told me they had their internet down and would try to complete the reservation with her cell phone.She was very nice but seemed very unsure on how to complete my reservation. She went inside another room to ask someone else about the Rental . Eventually, this other fellow came out. He seemed annoyed to start that he had take time out of his busy schedule making lenses. I had some very important questions that were not fully answered. Eventually after wasting an hour of my time plus the 40 min drive time.I decided to call Uhaul to file a complaint and see if they had another facility with a 5x8. They said we had one in my original facility and they would give me an additional 2 days. no cost. I went back into the office of this telescope lens shop and told them., Next thing I know the guy got very defensive and territorial. He became verbally abusive and threatened me and my son that this was his property . I got into my Range Rover and moved off his driveway. I said my review will be posted on Google and I will follow up with Uhaul corporate . I hope they take this guys Uhaul rental location away. No one should be subjected to abusive words and an attitude just because they couldn't handle the reservation and I didnt take one of his 5x8Avoid this place at all costs
